192: John's Journey

Customer Service Revolution

Summary: In this episode, Denise and John discuss John's journey from being an employee at UPS to becoming a successful entrepreneur in the beauty industry. They explore the challenges faced in starting a salon, the importance of customer service, and how John's experiences led him to become a sought-after speaker and consultant. The conversation highlights the evolution of The DiJulius Group and the lessons learned along the way. Takeaways:

• John always had an entrepreneurial spirit.
• Their salon was created to improve the industry.
• Customer service was the key differentiator.
• Hiring inexperienced staff was a bold strategy.
• Transitioning to speaking was unexpected but rewarding.
• The importance of mentorship and learning from others.
• Building a strong company culture is essential.
• How The DiJulius Group evolved from speaking to consulting.
• Lessons learned shaped future business strategies.

Chapters: 00:00Welcome and Listener Appreciation 01:49John's Entrepreneurial Spirit and Early Career 05:35The Journey to Opening a Salon 11:09Customer and Employee Experience Focus 15:34Hiring and Training Strategies 21:22Transitioning from Salon Owner to Speaker 29:24The Evolution of the DeJulius Group

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