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Health and wellness providers know that better patient outcomes require a whole person multidisciplinary approach that they just can't provide on our own. That's why host Kendall Hagensen started the Wellness Center Creators podcast. Every week she brings you interviews with experts, tips, tricks, secrets, resources, systems, and solutions, so that you don't have to reinvent the wheel when creating your wellness center. Kendall is a somatic psychotherapist turned multidisciplinary clinic own ...
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Where is your energy leaking as a wellness business owner? This deceptively simple question opens a profound conversation between Anna and Kendall about the hidden drains that pull leaders toward burnout, often without them realizing it's happening. Both hosts trace their evolution from doing everything—answering phones, cleaning bathrooms, managin…
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A seemingly innocent request to use the bathroom turned into a weeks-long investigation when thieves struck Kendall's spa, stealing three credit cards in just four minutes. What started as fraud alerts on staff credit cards revealed a sophisticated scam targeting healthcare clinics across the country—and both Anna and Kendall had fallen victim to t…
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Why are the most powerful leadership abilities labeled as "soft skills"? Anna and Kendall challenge this terminology while exploring how vulnerability and emotional intelligence create transformative workplace culture, inspired by insights from Esther Perel's recent interview on Diary of a CEO. "I don't like the term soft skills. Let it be known as…
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"One of the big reasons why I've always loved hosting it here and want to continue to host it here is for people to see a functioning wellness business and to get ideas about design, get ideas about how systems are flowing and to see it actually in real life, in real time." — Kendall Hagensen Ready to transform your wellness practice alongside like…
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"Once you create a wellness space like this or a clinic with this much intention, you are drawing energy towards you." — Kendall Hagensen Five new team members. One unprecedented addition. When Kendall decided to hire their first Western medical doctor for a previously all-holistic practice, she knew this conversation with her team would be delicat…
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"I have my head in the sand and this is the worst planned summer yet." — Anna Rudel Today, Anna and Kendall tackle the universal summer challenge faced by wellness practice owners who are also parents: how to manage both clinic schedules and family responsibilities during the lengthy school break. "I think we have 12 weeks, which by my estimations …
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"What is something you prepared for today that I didn't ask you about, that you would like to share with me?" — Kendall Hagensen (sharing her favorite interview question) In this timely episode, Anna and Kendall tackle the reality of spring transitions in wellness clinics, sharing practical strategies for navigating the inevitable waves of staff ch…
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"I do see that I can't maintain this pace anymore. And so I'm definitely finding myself sort of sitting back and letting others take over a little bit, which is really what I need to be doing." - Anna Rudel Today, Anna and Kendall share recent updates from their wellness clinics, offering listeners a behind-the-scenes look at the real challenges an…
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"It's been a long time since I have spent that much time really not focused on work." — Kendall Hagensen In this refreshing episode, Kendall shares her enriching experience at Blue Spirit Costa Rica, where she participated in a "Relax and Write" retreat led by facilitator Maya Danziger. This intimate gathering of nine participants combined meditati…
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"This is what we value and I'm going to keep showing up and showing you that I'm going to go above and beyond for you as an individual and as a team because it matters, because you matter and the care you're giving to the patient matters." — Kendall Hagensen In this insightful episode, Kendall shares her enthusiasm for Will Guidera's "Unreasonable …
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"Making space in the workplace for real conversations, personal and professional support...that's different than starting a debate within your team." - Kendall Hagensen In this timely episode, hosts Anna Rudel and Kendall Hagensen share candid insights about leading healthcare teams through uncertainty. Drawing parallels between their experiences d…
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"I feel like I'm very time wealthy... Last Monday I got the opportunity to go skiing on a gorgeous day. And I did." In this heartfelt episode, Natalie Fairchild shares the inspiring origin story of Pacific Perks Coffee, a mobile espresso bar catering service born from personal challenges and family needs. When her husband was diagnosed with multipl…
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In this candid conversation, Anna and Kendall discuss the realities of work-life integration for wellness practice owners. They challenge the concept of "balance," preferring to focus on integration and intentional choices around how they spend their time. As Kendall notes, "I think most of us mean integration when we say balance. Right. That we're…
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In this practical episode, Anna and Kendall explore the strategic decisions involved in adding or removing services from a wellness practice. They discuss the distinction between services and modalities, and share insights from their experiences with both successful and unsuccessful service additions. Kendall emphasizes the importance of timing and…
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In part three of their “Clinic Expansion” conversation, Anna and Kendall delve into the specific challenges of hiring massage therapists for a clinic expansion. The discussion focuses on adapting recruitment processes and understanding cultural differences between healthcare modalities. As Kendall notes, "What you're looking for is a massage therap…
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In part two of their “Clinic Expansions” conversation, Anna and Kendall dive deeper into the realities of clinic leadership and transitions. They discuss their mantras for the new year and share candid insights about managing change in wellness practices. The conversation reveals valuable lessons about leadership and growth. As Kendall reflects, "I…
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In this candid start to 2025, Anna and Kendall discuss the realities of clinic expansion and unexpected challenges in wellness practice management. Anna shares her journey of expanding into a new bodywork-focused clinic space, while also dealing with a sudden employee departure during the holiday break. As Anna explains, "I love a system, but the r…
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"Audio actually has a higher empathic connection than video does, your brain can hear emotions. They're hearing your voice in their ears, straight to their brain. It's so impactful... it's right there in your voice." In this fascinating episode, podcast producer James Healy shares his expertise on making podcasting accessible and effective for well…
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Today, Anna Rudel and Kendall Hagensen explore the various ways wellness practices can grow and innovate without necessarily expanding physically. They challenge the common assumption that growth always means getting bigger, instead focusing on how practices can develop deeper and more efficiently within their existing framework. As Anna notes, "I …
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"That's what a really great sales process can do... It's really about their agency. This is not any sort of trickery convincing them... It's really a meaningful process." In this insightful episode, business strategist Joanna Sapir shares her expertise on creating effective marketing and sales systems for wellness practices. Drawing from her own ex…
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In this insightful episode of the Wellness Center Creators podcast, hosts Kendall Hagensen and Anna Rudel delve into the often-overlooked topic of loneliness among business owners in the wellness industry. Fresh from a four-day retreat, they explore how isolation can affect leaders who build practices filled with people but can't be part of the gro…
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Today Gary Thorne shares valuable insights on leadership, practice growth, and preparing for a successful exit. Gary is the founder of Elevate Practice Intelligence and has over 20 years of experience in corporate healthcare. Gary emphasizes the importance of leadership as the top competitive advantage: "Always the first competitive advantage that …
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In this insightful episode, Anna Rudel and Kendall Hagensen explore the delicate balance of creating a supportive work environment while maintaining necessary boundaries in wellness centers. They discuss the challenges of leadership, particularly in fostering employee growth without inadvertently cultivating entitlement. The conversation touches on…
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"Yoga opens the door to a lot of creativity on how to get the yoga benefits quickly, especially for people like entrepreneurs or those who work in offices." In this episode of the Wellness Center Creators podcast, Kendall Hagensen interviews Marie Young, an expert in stress reduction techniques focusing on yoga and the vagus nerve. Marie shares her…
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"I think therapy is treating medical necessity. It's textbook DSM. You're treating them for a diagnosis where coaching is working with those more situational, non clinical, less severe problems." Carly Hill, a former social worker and therapist who has transitioned into a successful coaching business joins me today. Carly shares her story of discov…
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"You need to have the financial literacy to understand those reports. For some folks, that's going to come naturally, and make total sense. For other people, you might want to do a little bit of learning and growing, so that you can understand and think about those numbers strategically." In this engaging episode of the Wellness Center Creators pod…
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In this episode of the Wellness Center Creators podcast, Eriksen Dickens shares his unique journey of blending filmmaking with clinical psychology. Growing up in a small town in California, Eriksen and his brother found a way to merge their love for storytelling with the therapeutic power of psychology, creating impactful legacy documentaries. List…
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Join us in this insightful episode as we chat with Berit Elizabeth, CEO and founder of PracticeAxis, a cutting-edge CRM designed specifically for mental health therapists. Berit shares her unique journey from social psychology and theater to developing a specialized CRM that revolutionizes the intake process for mental health practices and wellness…
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Unlocking Fertility: The Power of Acupuncture and Chinese Medicine In our latest podcast episode, we spoke with Dr. Susan Fox, an expert in fertility acupuncture from the Norcal Fertility Group. With over 20 years of experience, Dr. Fox combines traditional Chinese medicine with modern techniques to help improve fertility. Dr. Fox has transitioned …
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In this episode of the Wellness Center Creators podcast, Tricia Creason-Valencia shares her inspiring journey from documentary filmmaker to founder of Powerhouse, a creative workspace for women in San Jose. Tricia discusses the importance of storytelling in building empathy and community, and how her experiences as a filmmaker, teacher, and mother …
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Today we are joined by Paul Kuthe and Scott Fish, two marketing experts who work closely with our clinic in Vancouver. Paul and Scott dive into marketing strategies for wellness and health businesses, offering invaluable insights and practical tips. Scott Fish, founder of 32 Degrees Digital, shares his expertise in digital marketing for health and …
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Today we are thrilled to have Sarah Teresa Cook, a creative mentor and writing coach, join us. Sarah shares her unique journey from academia to social work, and how these experiences have shaped her approach to coaching and mentorship. She emphasizes the importance of a trauma-informed lens in creative practices and how it can help individuals deve…
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Today, we have the pleasure of exploring the concept of balance through the transformative power of dance movement therapy, guided by the incredible Keli Laverty. In this episode, we are joined by Keli Laverty, founder of Be Rooted and the Be With Body Experience. Keli, a board-certified dance movement therapist with over 20 years of experience, sh…
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Welcome back, everyone, to the Wellness Center Creators podcast. Today, we have Anna joining us as co-host and our special guest, Mike Nieto, a former construction company owner turned mental health advocate. Mike shares his fascinating journey from running a construction business to founding a nonprofit dedicated to mental health awareness in the …
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Welcome to the Wellness Center Creators podcast, where we explore innovative approaches to health and wellness practice management. In this episode, I’m joined by Anna Rudel as co-host, and our special guest, Jennifer Cobb. Jennifer is a licensed clinical social worker and private practice owner who specializes in dialectical behavior therapy (DBT)…
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In this insightful episode of the Wellness Center Creators podcast, we're joined by chiropractor and entrepreneur Marco De Ciantis. Marco shares his journey from running a practice in Toronto to embarking on humanitarian work and starting a new business, Daphne Health. We delve into the challenges and options for new graduates in healthcare, the pr…
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What do you do when a practitioner decides to move on? It’s inevitable that this will happen within your practice. Today I answer a listener question from a chiropractor and clinic owner in Vancouver, BC, who is navigating the tricky process of offboarding a practitioner from their wellness center. I share the challenges and best practices I've lea…
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Can you create a wellness center that helps the entire family? You sure can! In this episode, I talk with Kris La Fave Smith, the owner of Village Wellness Center in Orange County, California. Kris is a licensed marriage and family therapist who has built a group practice with a team of seven clinicians, each specializing in different areas of ment…
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Where do you begin when you want to create your own wellness center? Hey everyone! In this episode of the Wellness Center Creators podcast, I had the pleasure of chatting with Melinda Choy, a practitioner and clinic owner who's making waves in the world of holistic medicine. Melinda's story is pretty incredible - it all started when she saw her par…
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Ever wonder what it takes to build a successful online program in the wellness industry? In this episode of my podcast, I had an enlightening chat with Lori Kennedy about mastering online program creation. With extensive wellness industry expertise, Lori provided invaluable insights on transitioning from one-on-one work to scalable online offerings…
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How to build trust and effective communication in patient care. This is the focus of part 3 of my insightful discussion with chiropractor Josh Satterlee, DC. If you haven’t listened to parts 1 and 2 yet, you might want to go back, so you can get a full understanding of Josh’s PATCH communication framework. As the founder of Trust Driven Care softwa…
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This is part 2 of my conversation with chiropractor Josh Satterlee, DC about the concept of trauma-informed care and how it can transform patient communication. Josh and I share practical methods on how to convey information based on individual needs. "How does your patient in front of you interpret information? How do they process it? And then how…
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In this episode, I had the pleasure of being interviewed by chiropractor Josh Satterlee, DC about the concept of trauma-informed care and how it can transform patient communication. As a mental health counselor, I shared my perspective on adopting a trauma-informed approach in clinical settings. "What I mean by trauma informed is that we are consid…
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In this episode, I have an enlightening conversation with Julianne Guinasso, a licensed marriage and family therapist, about the critical role of work culture and relationships in the workplace. As a therapist turned consultant, Julianne realized the need to support leaders in fostering psychologically safe environments. Through her expertise, Juli…
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I’m back with the second half of my conversation with Anna Rudel, discussing my journey as a practice and business owner. We chat about the highlights and challenges of running a wellness business and opening a second location. I also share some of my goals for 2024 and my process for setting goals and task management. During the interview, we disc…
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In this episode I sit down with coach Anna Rudel to discuss my journey as a practice and business owner. From my background as a somatic psychotherapist to my role as a coach and consultant, I share my insights and experiences in building a successful wellness center. It was so fun to be in the “hot seat” for a change! As you may know, I’m a somati…
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In this episode, I talk with Emily O'Neal, the founder of Blooming Wand, a business that helps people connect deeply with their intuition and inner guidance. Emily shares her expertise in intuitive readings, mediumship, and intuitive coaching, offering valuable insights into the transformative power of tarot, psychism, and intuitive arts. "Intuitio…
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In this episode, I talk with Jeff Russell, a successful entrepreneur and business owner, about the importance of mindset and creating a practice that can run without the owner. Jeff shares his journey starting multiple successful businesses and provides valuable insights on how practice owners like myself can achieve freedom and success. Jeff Russe…
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In this episode, I talk with Amy Lynn about her retreats and the importance of self-care and visioning in the healing profession. As an experienced art therapist and marriage and family therapist with 25 years of practice, Amy has expanded her expertise to include intuitive work, psychedelics, ketamine-assisted psychotherapy, business coaching, and…
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In this episode, I sit down with Candice Elliott, a fractional chief human resources officer, to discuss the intersection of health and work. Candice shares her expertise on HR matters and offers valuable insights for small business owners and nonprofits. Candice helps small businesses and nonprofits navigate HR, from hiring and firing to retention…
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