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Let That Shift Go

Lena Servin and Noel Factor

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Welcome to "Let That Shift Go," a podcast hosted by siblings Lena and Noel. Join them on their journey of self-awareness as they delve into meaningful conversations about the human experience. Lena and Noel have decided to break free from the confines of private discussions and bring their heartfelt, and at times, humorous conversations to the public. They believe that we are all going through the trials and tribulations of life, and it's comforting to know that we're not alone. In each epis ...
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The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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One phone call. One click. That’s all it takes. In this episode, Jess Carter talks with Jeffrey Foresman, VP of Cybersecurity at Resultant, about why today’s most dangerous breaches don’t start with technical flaws, but with people. With over 30 years in the field, Jeffrey shares stories of social engineering attacks that bypass sophisticated defen…
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This month, we celebrate the 20th anniversary of ITV's Quizmania. Launched on the 12th August 2005, Fremantle's Quizmania went on to become the world's most successful interactive game show, with international versions in Australia, Poland, Colombia, France, Portugal and China.Quizmania creators Chuck Thomas and Debbie King revisit ITV's late night…
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Send us a text "You're not crazy." Three words that changed everything for Hilda Reyes after years of doubting her reality in what appeared to be a perfect marriage. What began as a fairytale romance with a handsome fireman who promised to show her what real love felt like gradually unraveled into a nightmare of gaslighting, betrayal, and physical …
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Send us a text Forgiveness is often misunderstood as condoning hurtful actions or pretending they never happened—radical forgiveness is something entirely different. We dive deep into what true forgiveness actually means: a profound act of self-liberation that allows us to release the weight of resentment without excusing harmful behavior. "You don…
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Regional workforce boards often have access to labor market data but lack tools to make it usable for the communities they serve. In this episode, Jess Carter talks with Executive Director Phedra Redifer and Workforce Research Analyst Jacob Jimenez from Workforce Solutions for North Central Texas about how their team created interactive dashboards …
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Send us a text We explore the transformative shift from victimhood to radical responsibility and how honesty with ourselves can change our relationships. • Looking at what triggers our emotional reactions and getting curious about their source • Recognizing when we're parenting from performance anxiety rather than genuine connection • Understanding…
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July 2025: The BBC drops Gregg Wallace's final series of MasterChef, Channel 4 orders The Bonnie Blue Story, the BBC reboots Hole In The Wall, ITV launches Shark! Celebrity Infested Waters, ITVX merges with Disney+, Amazon gives Phoebe Waller-Bridge $100M for nothing, who killed Saturday morning TV?By Chuck Thomas
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Public sector leaders are sitting on a wealth of valuable data. But too often, they can’t act on it. In this episode, Jess Carter talks with Jeremy Bhatia, founder and CEO of Eddi, about how his platform helps government-funded organizations make sense of scattered financial and performance data. Jeremy shares what led him to start Eddi, how the pa…
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From writing better emails to helping her son learn the alphabet, Jess Carter is using AI in unexpected ways. In this Q&A episode, Jess shares how she’s integrating AI into both her professional and personal routines, with real examples that span leadership, data storytelling, parenting, and everyday problem-solving. She offers practical advice for…
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Most people know Duolingo as the fun language app with the green owl, but behind the scenes, it’s a data science team using AI and analytics to transform how we learn. In this episode, Jess Carter sits down with Bilal Zia, head of data science and analytics at Duolingo, to discuss what it takes to lead with data within one of the world’s most popul…
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June 2025: ITV cuts hundreds of jobs in daytime 'bloodbath', ITV Quiz reveals launch schedule, Britain's Got Talent loses 15 million viewers, Channel 4 commissions Handcuffed with Jonathan Ross, BBC launches Love At First Laugh, Genius Game named ITV's biggest flop ever, BBC documentary explores the world's weirdest reality show, Popeye and Tintin …
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Send us a text We explore the transformative difference between loneliness and solitude, revealing how embracing time alone can lead to self-discovery, personal growth, and healthier relationships. • Examining society's negative perception of being alone and how it stems from primal survival instincts • Distinguishing between loneliness (feeling in…
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AI can feel abstract until it’s tied to something real. At Southwest Airlines, it’s used to improve flight operations, support frontline staff, and help leaders make faster decisions. In this episode, Jess Carter chats with Justin Bundick, managing director of artificial intelligence at Southwest Airlines. He shares how the airline built an AI stra…
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Send us a text We explore why rest feels hard and why doing nothing feels like failure in our overstimulated world. Stillness often brings up what we've been avoiding, making vulnerability feel scary. • Our addiction to being overstimulated comes from inherited beliefs around productivity • "Capitalism and trauma pairing" describes how our culture …
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Send us a text What happens when your entire life changes in a single week? After 30 years in high-tech, 27 years of marriage, and raising two children, Nicole Rousseau suddenly found herself navigating life as both a new widow and recent retiree—all within five days. Nicole's story reveals the raw, messy, and often unspoken truth about grief in Am…
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Data governance depends on data management and vice versa. You need both working together to make data reliable, usable, and secure. In this episode, Jess Carter talks with Diana Barrett and Stephanie Semaan from the Indiana Department of Workforce Development (DWD). With data management already in place, they recognized the need for data governanc…
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Marketing is often misunderstood, seen as either all creativity or all data. In truth, it’s both. Great marketing lives at the intersection of bold ideas and sharp analytics, and few leaders navigate that space better than Shannon Duffy, chief marketing officer at Asana. In this episode, Shannon joins Jess Carter to share how she drives marketing t…
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May 2025: Sky launches UK version of Saturday Night Live, ITVBe replaced by ITV Quiz, Channel 4 commissions Virgin Island, Gavin & Stacey voted most overrated show ever, ITV cancels Pictionary, Simon Cowell tops TV Rich List, Celebs Go Dating announces line-up, AI predicted to replace presenters within ten years, Channel 4 axes Naked Attraction, Br…
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Send us a text Have you ever noticed how uncomfortable silence can be? In this deeply reflective episode, we explore why quiet feels so threatening in our noise-filled world and how reclaiming silence might be the most radical power move of all. Growing up in vibrant, expressive cultural households meant we learned early that to be seen, we needed …
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Unemployment insurance has supported Americans through economic hardship for nearly a century. But its long history brings complex challenges: rigid systems, layered policies, and outdated tech that’s difficult to change. In this episode of Data Driven Leadership, Jess Carter talks with Allison Johnson, director of Open UI at the National Associati…
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Send us a text Chad Aranzonzo, veteran and cousin of host Noel, shares his powerful journey from rock bottom to recovery after waking up in the hospital from alcohol poisoning and seeing the pain on his mother's face. • Serving in the military taught Chad to accept death, creating a mindset he couldn't turn off in civilian life • After returning ho…
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Send us a text We reframe boundary-setting as an act of self-respect and relational clarity rather than rejection or selfishness, offering practical strategies for honoring personal limits while maintaining healthy connections. • Boundaries aren't mean—they're maintenance for healthy relationships • Many of us, especially women, have been taught th…
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A spike in food prices. A livestock disease outbreak. An overwhelmed hospital. These might seem unrelated—until you follow the data. In this episode of Data Driven Leadership, Jess Carter talks with Dr. Heidi Steinecker, senior director of health and human services at Resultant. They discuss how data brings clarity to the hidden links between the e…
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April 2025: Apple TV loses $1 billion a year, Channel 5 changes its name again, ITV commissions Win Win with Mel & Sue, Dermot O'Leary returns with Silence Is Golden, Channel 4 reboots Bad Dog Academy, Gwyneth Paltrow slams intimacy co-ordinators, BAFTA winning producer Spencer Millman reveals the secrets making behind TV Burp…
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Send us a text Noel and Lena explore how to overcome analysis paralysis and break free from overthinking that leaves us stuck on the starting line. They share personal experiences with getting caught in decision loops and offer practical strategies to move forward with confidence. • Analysis paralysis occurs when we become overwhelmed with thoughts…
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Being skilled in tech and data enables you to create value in any field. In this episode of Data-Driven Leadership, host Jess Carter sits down with Kerry Phillips, vice president of global product management for the motive power division at EnerSys. Kerry shares his journey of switching industries, from consulting to leading product management in t…
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How do you know when to pivot or stay on course? The best leaders know the right time to step back, challenge assumptions, and make deliberate choices. In this episode of Data-Driven Leadership, Jess Carter sits down with John Roach, president at Resultant, to talk about his approach to strategic leadership. They discuss how leaders can maintain cl…
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Send us a text The episode highlights the significance of distinguishing between perception and perspective in shaping our emotional responses and relationships. We explore how perception can be reactive and emotionally charged, while perspective offers a proactive lens for understanding situations and experiences. - Examining the concepts of perce…
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March 2026: ITV cancels Gino D'Acampo, Sky opens a caravan park with Danny Dyer, ITV joins Noel Edmonds’ Kiwi Adventure, Channel 4 commissions Nepo Island, Amazon axes Neighbours (again), 70% of people watch TV with the subtitles on, Vladimir Putin launches his own anti-woke version of Eurovision, 'Net Zero' BBC slammed after Amanda Holden takes 28…
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Send us a text Today’s discussion dives into the concept of “mental diet” and how it affects our overall well-being. We explore the importance of what we consume—emotionally, mentally, and socially—including media, conversations, and personal interactions. • Defining mental diet and its relevance • The impact of media consumption on emotional healt…
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Send us a text Unlock the secret to more fulfilling communication by mastering the art of knowing when to listen and when to offer advice. On this episode of the Let That Shift Go podcast, we tackle the transformative power of a simple question that can prevent up to 90% of communication breakdowns. Begin with us on a light-hearted journey using "s…
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The most successful companies have this in common: they don’t just have data—they act on it. In this special episode of Data-Driven Leadership, host Jess Carter unpacks key insights from recent conversations with leaders at Bumble, Stanley Black & Decker, Southwest Airlines, and Walker Information. Each company has found a way to use data to suppor…
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Send us a text We're navigating the intense feelings of discomfort that many of us are experiencing lately as a call for change and growth. The conversation uncovers methods to process unease, embrace self-awareness, and ultimately transform our challenges into opportunities for personal evolution. • Emphasizing the feeling of being 'squeezed' by l…
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Send us a text What if the key to deeper connections and less anxiety lies in understanding vulnerability versus transparency? Join us, Noel and Lena, on a reflective journey as we explore how embracing vulnerability allows us to rewrite personal stories and foster genuine relationships. Through personal growth and gratitude, we highlight how shift…
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Southwest Airlines is renowned for its exceptional customer service, but what’s the secret behind this success? The answer is data. In this episode, host Jess Carter sits down with Southwest Airlines Managing Director of Technology and Business Data Delivery France Grenot. They discuss how real-time analytics and data-driven solutions are at the he…
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A student’s success depends on more than just academic learning; it’s also shaped by their health, access to enrichment opportunities, and the support of their family. In this episode, host Jess Carter is joined by Shaina Cavazos, director of the Office of Education Innovation at the Indianapolis Mayor's Office. They discuss ConnectIndy, a program …
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Send us a text Have you ever felt overwhelmed by the endless pursuit of goals, leaving little room to celebrate your victories? In this episode, we share personal reflections through the lens of "Skin Deep" cards, questioning how we wish to be remembered while wrestling with the pressures of constantly setting new aspirations. We challenge you to p…
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In this replay episode, Jess Carter and Resultant’s Data Modeler, Brittany Goodwin, discuss the importance of laying the right foundation for scalable data success. To start, one must ask the right questions and focus on strategy over tools in order to lay the groundwork for scalable, long-term success. Their conversation sets the stage for insight…
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Data should be treated as a product, not an afterthought, to unlock its true potential in driving business success. This is the approach at Stanley Black & Decker. Director of Data Product Development Jason Winterbottom takes us behind the scenes of the company’s data transformation. Jason shares how his team tackled the complexities of creating a …
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Send us a text Ever felt the weight of family expectations as your parents age? Join us, Noel and Lena, as we navigate the emotional labyrinth of family dynamics that come with aging parents and siblings. Our own personal journeys of relinquishing control, discovering grace, and facing the challenge of maintaining neutrality in a sea of alpha perso…
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The healthcare system isn’t perfect, but through the use of tech and data, we can ease the patient experience and ensure critical information is available when needed most. In this episode, Colorado Lieutenant Governor Dianne Primavera and Director of the Office of eHealth Innovation Stephanie Pugliese discuss the implementation of Colorado’s Socia…
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Send us a text Ever found yourself dreading family gatherings during the holidays? You're not alone. Join us as we uncover the hidden dynamics that can turn festive seasons into battlegrounds of past grievances and clashing opinions. In this episode of Let that Shift Go, we sit down with Danny DeMaio, a talented musician and writer who shares his f…
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Do you really know how your customers feel, or are you just guessing? In this episode, Jack Walker, president of Walker Information, reveals why listening to customer feedback is the key to great customer experience. Jack shares the story of his family-run company, which has used data for over 85 years to drive business success by speaking directly…
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Send us a text What if the end of a relationship could be a source of growth rather than pain? This episode invites you to explore the revolutionary concept of conscious uncoupling and its transformative impact on evolving relationships. We reflect on how this mindful approach can lead to more compassionate connections, starting with our own siblin…
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Send us a text Can setting boundaries with family actually transform your mental health? Tune into this heartfelt episode of the Let that Shift Go podcast, where Lina and I unpack the emotional layers of establishing boundaries with those closest to us. Through a candid conversation sparked by the Skin Deep cards, we reflect on the pivotal moments …
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"Ultimately, the goal of a data team should be to have a direct stake in the company’s P&L." According to Lina Mikolajczyk, director of reporting and analytics at Bumble, data should play a role in driving real business impact. In this episode, Lina shares her journey of transforming Bumble’s data team from a reactive service into a proactive force…
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Send us a text Ever felt like the "good vibes only" mantra is more suffocating than liberating? Join us as we unpack the hidden dangers of toxic positivity, sharing personal stories from my career as a flight nurse and a memorable family dinner. We challenge the idea that positivity should be prioritized over genuine emotional expression, highlight…
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Send us a text What happens when the quest for intimacy challenges your sense of self? Join us as we unravel the beautiful complexity of relationships where vulnerability meets self-awareness. Inspired by the profound insights of Dr. Andrew Huberman and Esther Perel, we navigate the delicate balance of being truly known by a partner without losing …
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