))
28: User Adoption
Manage episode 468199956 series 3551008
Content provided by CloudInteract - cloudinteract.io. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CloudInteract - cloudinteract.io or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode, Tom and Alex return refreshed and ready to dive into everything Amazon Connect. They provide a detailed update on the latest features and improvements in Amazon Connect from the past two months, including real-time dashboards, Lex bot integration, agent performance evaluations for email contacts, and outbound dialer enhancements. They also discuss the importance of user adoption, covering strategies for successfully implementing Amazon Connect in your contact center, training for different personas, staying updated with new features, and leveraging AI tools like Amazon Q.
Whether you're a techie, a contact center supervisor, or an agent, this episode is packed with essential insights and tips to make the most out of Amazon Connect.
Links discussed this episode:
AWS Amazon Connect Online Workshops
00:00 Introduction and Welcome
00:56 Latest Amazon Connect Updates
09:53 User Adoption: Importance and Strategies
12:03 Training and Familiarization
22:42 AI in Contact Centers
32:05 Conclusion and Wrap-Up
Find out more about CloudInteract at cloudinteract.io.
Chapters
1. Introduction and Welcome (00:00:00)
2. Latest Amazon Connect Updates (00:00:56)
3. User Adoption: Importance and Strategies (00:09:53)
4. Training and Familiarization (00:12:03)
5. AI in Contact Centers (00:22:42)
6. Conclusion and Wrap-Up (00:32:05)
28 episodes
Share
