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29: Proactive Engagement
Manage episode 487050245 series 3551008
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Join Tom and Alex in this episode of ACP as they discuss the latest in outbound campaigns and proactive engagement with Anjan Mukherjee, Head of Product for Amazon Connect.
Discover the evolution of consumer communication preferences, the importance of personalized engagement, and how AI-driven solutions are transforming business outreach. Learn practical insights and examples on boosting customer loyalty, increasing sales, and improving customer satisfaction using Amazon Connect's powerful tools.
Don't miss out on understanding the future of proactive customer engagement!
Find out more about CloudInteract at cloudinteract.io.
Chapters
1. Introduction and Welcome (00:00:00)
2. Introducing the Guest: Anjan Mukherjee (00:01:12)
3. Understanding Outbound Campaigns (00:01:26)
4. Evolution of Customer Engagement (00:02:47)
5. Personalized Customer Interactions (00:04:28)
6. Legal and Ethical Considerations (00:07:17)
7. Advanced Features of Amazon Connect (00:08:49)
8. Getting Started with Outbound Campaigns (00:12:03)
9. AI and the Future of Customer Engagement (00:21:59)
10. Conclusion (00:28:07)
29 episodes
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