Toxic Clients and Red Flags: Know when to say enough is enough | EP107

All Things MSP

Are you holding on to clients who are draining your resources, your time, or your sanity? In this brutally honest and relatable episode, Justin Esgar and Eric Anthony dive into a topic every MSP eventually faces: when and how to fire a client.
With over 17 years in the IT services industry, Justin shares real-world stories about the rare but necessary times he’s had to cut ties with problematic clients—and the surprising outcomes that followed. Eric brings 30+ years experience and the strategic insight with a red flag checklist every MSP should review to protect their business, their team, and their bottom line.
Learn how to identify:
- Clients who ignore your advice
- Those who weaponize emergencies
- Serial non-payers
- And the absolute deal-breaker: clients who mistreat your staff
Whether you're a solo MSP operator or running a growing team, this episode will give you the confidence and clarity to take control of your client roster.
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