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Service Advisors - Act Like You Already Do Business Together with New Customers!
Manage episode 503107864 series 3606997
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In this episode, Michael Doherty shares practical advice for service advisors on how to approach new customer calls as if they’re already doing business together. Michael highlights the importance of making every interaction about building relationships and trust, starting with a warm, confident greeting. He also emphasizes using language that sets your shop apart—like saying you “specialize” in certain services—to help prospects feel valued and understood.
00:00 Client-Centric Automotive Engagement
03:09 Building Trust Through Personal Connection
06:12 Customer Experience in Auto Repairs
11:13 "Building Customer Relationships"
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