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Why "Waiters" At Your Repair Shop Are KILLING You!
Manage episode 487155016 series 3606997
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In this episode, Michael Doherty addresses the challenges related to "waiter" vehicles at repair shops. Michael provides honest insights from recent discussions with shops across the country, emphasizing the disruptions that waiters can cause to both customer service and shop workflow. He highlights the significance of establishing clear expectations with clients, promoting drop-offs over waiters to ensure thorough inspections and reduce mistakes.
00:00 Customer Expectations vs. Service Efficiency
03:05 Rushed Mistakes Disrupt Technician Efficiency
07:01 Nearby Tire Pressure Assistance
10:31 Interrupting Mechanics Mid-Task Dilemma
12:45 Automotive Service Coordination Tips
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