Reimagining Compliance: Human-Centric Solutions and the Future of Fintech with Faraz Rana, Founder & CEO of Affinity

Banking on Information

#Entrepreneur #Business #Rutger van Faassen

38:05

In late 1972, U.S. Marine Captain Ron Forrester disappeared on a bombing run into North Vietnam. Back home in Texas, his family could only wait and hope. Audio subscribers to Texas Monthly can get early access to episodes of the series, plus exclusive interviews and audio. Visit texasmonthly.com/audio to join. Go to HelloFresh.com/FLIGHT10FM to get 10 Free Meals with a Free Item For Life.…

24 days ago 14:12

MP3•Episode home

Keywords: compliance, fintech, technology, training, risk management, AI, banking, innovation, employee engagement, Affinity

Takeaways

Every organization is made up of people.
Compliance is often a human problem.
Small mistakes can lead to significant issues.
Training should be relevant to employees' roles.
Compliance training needs to be engaging.
Affinity aims to solve compliance issues with technology.
The future of banking is tech-driven.
Every bank will become a fintech.
AI will play a crucial role in compliance.
Organizations must be curious about technology.

Chapters

00:00 Introduction to Affinity and Faraz Rana

02:11 The Human Element in Compliance

06:49 Innovative Compliance Training Solutions

10:53 The Future of Banking and Compliance

14:40 Preparing for a Tech-Driven Future

39 episodes

Reimagining Compliance: Human-Centric Solutions and the Future of Fintech with Faraz Rana, Founder & CEO of Affinity

Banking on Information

published 24 days ago

MP3•Episode home

Keywords: compliance, fintech, technology, training, risk management, AI, banking, innovation, employee engagement, Affinity

Takeaways

Every organization is made up of people.
Compliance is often a human problem.
Small mistakes can lead to significant issues.
Training should be relevant to employees' roles.
Compliance training needs to be engaging.
Affinity aims to solve compliance issues with technology.
The future of banking is tech-driven.
Every bank will become a fintech.
AI will play a crucial role in compliance.
Organizations must be curious about technology.

Chapters

00:00 Introduction to Affinity and Faraz Rana

02:11 The Human Element in Compliance

06:49 Innovative Compliance Training Solutions

10:53 The Future of Banking and Compliance

14:40 Preparing for a Tech-Driven Future

39 episodes

#Entrepreneur #Business #Rutger van Faassen

All episodes

Banking on Information

1
Saving for Goals, Not Debt: Rethinking Financial Wellness with SaveAway 14:53

3 days ago14:53

14:53

In this episode of Banking on Information, Rutger van Faassen interviews Om Kundu, founder and CEO of SaveAway. They discuss the mission behind SaveAway, which aims to help individuals achieve their financial goals without falling into debt. Om shares insights on the importance of financial literacy, the unique features of SaveAway, and how it empowers users to save for their desired purchases. The conversation also explores the future of consumer spending and the role of technology in enhancing financial wellness. Keywords: SaveAway, financial wellness, consumer spending, debt management, financial literacy, Om Kundu, technology in finance, saving solutions, future of finance, buy now pay later Takeaways Om Kundu believes that no goal is out of reach if you set your mind to it. Many people fail to reach their goals due to failing financial systems. Cultivating good financial habits is essential for achieving goals. SaveAway helps users save for purchases without incurring debt. The platform allows users to share their saving goals with friends and family. Customer feedback indicates that users love the social aspect of SaveAway. The future of finance may involve a balance between credit and saving solutions. Financial literacy is crucial for empowering individuals in their spending decisions. Om envisions a future where financial systems support human agency and goals. The seeds we plant today will shape the future of financial wellness. Chapters Introduction to SaveAway and Its Mission Understanding SaveAway's Unique Approach Customer Experiences and Feedback Future of Consumer Spending and Financial Solutions Cultivating Human Agency in a Tech-Driven World…

Banking on Information

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From Risk to Resilience: Cybersecurity Strategies for the Next Generation of Banking with Jon Waldman President & co-Founder at SBS Cybersecurity 12:43

10 days ago12:43

12:43

In this episode of Banking on Information, Jon Waldman, president and co-founder of SBS Cybersecurity, discusses the importance of understanding cybersecurity risks, especially for organizations in regulated industries like banking. He emphasizes the need for continuous learning and adaptation in the face of evolving technology, including AI and quantum computing. Waldman outlines various use cases for cybersecurity solutions, the value of expertise in the field, and the necessity for organizations to prepare for future challenges in cybersecurity. Keywords: cybersecurity, risk management, information security, AI, banking, compliance, technology, future trends, expertise, automation Takeaways Our passion lies in helping clients understand cybersecurity risk. Banks are experts at lending, not cybersecurity. We help clients build and manage information security programs. Testing and validation are crucial for cybersecurity effectiveness. Continuous learning is essential for staying relevant in cybersecurity. The future of banking will be heavily influenced by AI and quantum computing. Cybersecurity will continue to evolve with technology advancements. Organizations need to adapt to the fast-paced changes in technology. The bad guys have access to the same technology as we do. Mitigating risk is a constant challenge in cybersecurity. Chapters 00:00 Understanding Cybersecurity Risks 02:58 Building Information Security Programs 06:02 The Value of Cybersecurity Expertise 08:56 Futures Thinking in Cybersecurity 11:52 Preparing for the Future of Cybersecurity Sound Bites "Banks are technology companies today." "Everything is going to be real time." "AI is a tool today to use."…

Banking on Information

1
Eliminating the Fear of Reaching Out: How Zingly AI is Transforming Customer Engagement 14:35

17 days ago14:35

14:35

In this episode of Banking on Information, Rutger van Faassen interviews John D'Amour, Head of Product at Zingly AI. They discuss the mission of Zingly to transform customer interactions with businesses, addressing the universal dread known as the Fear Of Reaching Out (FORO). John explains how Zingly leverages agentic AI to enhance customer experience and automate processes, ultimately leading to more efficient and satisfying interactions. They also explore the future of customer engagement, envisioning a world where technology seamlessly integrates to provide a personal touch in business interactions. The conversation emphasizes the importance of embracing new technologies to overcome existing limitations in customer service. Keywords: customer experience, AI, Zingly, FORO, agentic AI, customer engagement, technology, automation, business transformation, future of customer service Takeaways Zingly aims to transform customer interactions with businesses. The Fear Of Reaching Out (FORO) is a common issue. Customer experience should be delightful and productive. Automation can eliminate low-level calls and reduce wait times. Persistent rooms allow for seamless customer engagement. AI can intelligently decide when to involve human agents. The future of customer engagement will be more personal and less siloed. Embracing new technologies is essential for businesses. Multimodal experiences will enhance customer interactions. Zingly's approach can significantly improve customer satisfaction. Chapters 00:00 Transforming Customer Interactions 03:17 The Zingley Platform and Its Use Cases 05:22 The Concept of Persistent Rooms 07:36 Customer Success Stories and AI Integration 10:33 Envisioning the Future of Customer Engagement 13:02 Preparing for the Future of Customer Experience Sound Bites "The Fear Of Reaching Out." "Eliminating the starting over fear." "Going from 60 days down to 15 days."…

Banking on Information

1
Reimagining Compliance: Human-Centric Solutions and the Future of Fintech with Faraz Rana, Founder & CEO of Affinity 14:12

24 days ago14:12

14:12

In this episode of Banking on Information, Rutger van Faassen interviews Faraz Rana, founder and CEO of Affinity, discussing the importance of human elements in compliance, innovative solutions for compliance training, and the future of banking as it becomes more technology-driven. Faraz emphasizes the need for compliance to be relevant and engaging for employees, and how Affinity aims to solve compliance issues through customizable training and AI tools. The conversation also explores the future landscape of banking and compliance, highlighting the necessity for organizations to adapt to technological advancements. Keywords: compliance, fintech, technology, training, risk management, AI, banking, innovation, employee engagement, Affinity Takeaways Every organization is made up of people. Compliance is often a human problem. Small mistakes can lead to significant issues. Training should be relevant to employees' roles. Compliance training needs to be engaging. Affinity aims to solve compliance issues with technology. The future of banking is tech-driven. Every bank will become a fintech. AI will play a crucial role in compliance. Organizations must be curious about technology. Chapters 00:00 Introduction to Affinity and Faraz Rana 02:11 The Human Element in Compliance 06:49 Innovative Compliance Training Solutions 10:53 The Future of Banking and Compliance 14:40 Preparing for a Tech-Driven Future…

Banking on Information

1
Reimagining Lending: Personalization, APIs, and the Future of Fintech with Matt Bivons, CEO of Canopy 15:00

4 weeks ago15:00

15:00

In this episode of Banking on Information, Rutger van Faassen interviews Matt Bivons, Founder & CEO of Canopy, about revolutionizing lending through modular APIs, personalization, and modern technology. They discuss the future of lending, AI's role in fintech, and how businesses can prepare for a more integrated and data-driven financial ecosystem. Key Words: Lending innovation, Fintech, Canopy, Modular APIs, Personalization in lending, Banking core systems, Post-origination software, AI in fintech, Data-driven financial services, Vertical software integration, Future of lending, Revolving credit, Loan management platforms, Financial institutions Chapters 00:00 Introduction to Canopy and Its Mission 04:00 Understanding the Pain Points in Lending 09:28 Future of Lending: Trends and Predictions 13:13 Preparing for the Future of Lending…

Banking on Information

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Humanizing FinTech: Simplifying Innovation, Tackling Financial Stress, and Embracing AI with Remco Veenenberg, Co-Founder of ThinkFintech 12:15

5 weeks ago12:15

12:15

In this episode of Banking on Information, Rutger van Faassen interviews Remco Veenenberg, co-founder of ThinkFintech. They discuss the intersection of psychology and FinTech, the mission of ThinkFintech to simplify complex financial concepts, and the importance of stakeholder analysis in helping FinTech companies succeed. Remco shares insights on the future of banking, the role of AI, and the necessity of maintaining human interaction in financial services. Keywords FinTech, psychology, stakeholder analysis, AI, banking, digital currencies, customer experience, marketing strategy, mental health, financial stress Takeaways Remco's background in psychology informs his approach to FinTech. Reducing financial stress can lead to better decision-making. ThinkFintech aims to simplify complex financial concepts for everyday people. Stakeholder analysis is crucial for FinTech companies to succeed. Marketing and sales alignment is often lacking in FinTech. A compelling story is essential for differentiation in a saturated market. The future of banking will still include traditional banks alongside FinTech. AI will significantly impact customer service in banking. Human interaction remains vital in financial services despite AI advancements. Companies should avoid over-relying on chatbots for customer service. Chapters 00:00 Introduction to FinTech and Psychology 01:59 The Role of Think Fintech 04:56 Understanding Client Value and Needs 07:35 Futures Thinking: The Banking Landscape in 2035 10:32 Preparing for AI in FinTech…

Banking on Information

1
Making the Complex Simple: Future-Proofing Software in Banking with Jasper Geurts, Managing Director Americas at SIG 13:18

6 weeks ago13:18

13:18

In this episode of Banking on Information, Rutger van Faassen interviews Jasper Geurts, Managing Director Americas at SIG. They discuss the complexities of software development, the importance of quality assurance, and how organizations can prepare for the future of technology. Jasper emphasizes the need for standardization in software development and the role of GenAI in shaping the future of coding. The conversation highlights the challenges and opportunities in modern software systems, particularly in the banking sector. Benchmark report https://www.softwareimprovementgroup.com/finance-signals-2025-report?utm_source=Infobanker&utm_medium=Rutger&utm_campaign=us Takeaways - Jasper Geurts is passionate about simplifying complex software systems. - Software development has become increasingly complex due to legacy technologies. - Quality in software is defined by international standards that are hard to operationalize. - Organizations need to benchmark themselves against industry standards to improve. - GenAI is changing the landscape of software development and coding. - It's essential to maintain human oversight in AI-driven coding processes. - Improving software quality involves understanding and remediating technical debt. - The future of software may involve more automated coding with AI assistance. - Organizations should focus on cultural and procedural changes to adapt to new technologies. - SIG provides tools and methodologies to help organizations improve their software quality. Keywords software development, technology, SIG, complexity, future-proof, quality assurance, GenAI, banking, standards, innovation Chapters 00:00 Introduction to SIG and Jasper's Passion 03:01 Understanding Software Complexity and Legacy Systems 06:01 The Importance of Software Quality Standards 08:59 Future of Software Development and AI 11:52 Preparing for the Future: Benchmarking and Standards…

Banking on Information

1
Empowering Community Banks with Fintech Innovation and AI: A Conversation with Cyrus Taheri, Chief Growth Officer at TrueNorth 14:42

7 weeks ago14:42

14:42

In this episode, Rutger van Faassen interviews Cyrus Taheri, Chief Growth Officer at TrueNorth, discussing the importance of purpose and impact in the consultancy world, particularly in the FinTech sector. Cyrus shares insights on how TrueNorth helps community banks and credit unions leverage technology to compete with larger institutions. The conversation also explores the future of banking, emphasizing the integration of AI and the need for organizations to adapt to this changing landscape. Keywords: TrueNorth, FinTech, banking, AI, technology, community banks, consultancy, growth, impact, purpose Takeaways - Cyrus emphasizes the importance of purpose in his work. - TrueNorth focuses on helping small organizations scale effectively. - The impact of technology on community banks is significant. - Cyrus believes in breaking down projects into manageable pieces. - TrueNorth aims to bridge the gap between FinTech and traditional banking. - Education is a key component of TrueNorth's approach. - Clients appreciate the quick value delivery from TrueNorth. - Cyrus highlights the importance of adaptability in the banking sector. - The future of banking will heavily involve AI integration. - Cyrus believes that every future leader will need to be AI savvy. Chapters 00:00 Introduction to Purpose and Impact 02:46 True North's Role in FinTech 05:09 Bridging the Gap: FinTech and Traditional Banking 07:36 Delivering Value Quickly 10:07 The Future of Banking: AI Integration 12:15 Preparing for an AI-Driven Future…

Banking on Information

1
Bridging the Gaps: Strategy, AI, and the Future of Financial Services with Zoya Lieberman, Principal Strategist at Endava 12:02

8 weeks ago12:02

12:02

In this episode of Banking on Information, Rutger van Faassen speaks with Zoya Lieberman , a Principal Strategist at Endava. They discuss the importance of understanding the 'why' behind actions in financial services, the role of AI in shaping the future of the industry, and the need for global perspectives on financial inclusion. Zoya emphasizes the importance of facilitating conversations among teams and the necessity of standardization in processes to prepare for future challenges. Keywords financial services, AI, strategy, consulting, global economy, financial inclusion, technology, Endava, neobanks, innovation Takeaways Zoya enjoys connecting the dots in financial services. The skill of seeing the big picture is diminishing. Asking 'why' helps combat rigidity in organizations. Facilitating conversations is key to aligning teams. AI will take over menial tasks, allowing humans to focus on strategy. Global perspectives are crucial for financial inclusion. Standardization can help address universal issues in finance. The future of finance will require better conversations. We need to start with small, manageable solutions. Preparing for the future involves understanding diverse global needs. Chapters 00:00 Introduction to Zoya Lieberman 01:29 The Role of a Principal Strategist 03:56 Value of Independent Perspective in Financial Services 05:44 Future of Financial Services and AI 09:47 Preparing for the Future of Banking…

Banking on Information

1
Building the Future of FinTech: Embedded Finance, AI, and Operational Growth with Sophie Guibaud 14:05

9 weeks ago14:05

14:05

In this episode of Banking on Information, Rutger van Faassen interviews Sophie Guibaud, a FinTech Growth Advisor and co-author of the Embedded Finance Book. They discuss Sophie's journey in finance, her role in launching FinTechs, and the evolution of embedded finance. Sophie shares insights on the future of finance, particularly in the context of AI and how individuals and businesses can prepare for these changes. Keywords FinTech, Embedded Finance, Growth Advisor, Future of Finance, AI in Finance, Financial Inclusion, Digital Banking, Neobanks, Payment Experience, Financial Services Takeaways - Sophie has a passion for finance that started at a young age. - Her career evolved from advising to operational roles in FinTech. - She has extensive experience launching FinTechs and digital banks. - The Embedded Finance Book highlights the evolution of financial services. - Brands are increasingly leveraging embedded finance for revenue. - The future of finance will see payments happening seamlessly in the background. - AI will play a crucial role in optimizing financial management. - Professionals should embrace AI to enhance productivity. - Staying informed and adaptable is key in the fast-evolving FinTech landscape. - Curiosity and continuous learning are essential for success. Sound Bites "AI makes us more productive." "Embedded finance is all gonna happen." Chapters 00:00 Introduction to FinTech and Personal Journey 02:15 Role of a FinTech Growth Advisor 04:27 Exploring Embedded Finance 08:06 Future of Embedded Finance in 2035 10:57 Preparing for an AI-Driven Financial Future…

Banking on Information

1
Navigating the Future of Identity: AI, Trust, and Seamless Onboarding with Zac Cohen, Chief Product Officer at Trulioo 13:03

10 weeks ago13:03

13:03

In this episode of Banking on Information, Zac Cohen , Chief Product Officer at Trulioo, discusses the importance of digital identity verification in today's fast-paced, technology-driven world. He explains how Trulioo enables fintechs and other businesses to onboard customers securely and compliantly, while also addressing the evolving landscape of identity verification and the impact of AI on the future of this field. The conversation highlights the significance of customer experience, the challenges of fraud prevention, and the need for innovative solutions in a digital-first environment. Keywords: Trulioo, digital identity, onboarding, fintech, AI, customer experience, identity verification, fraud prevention, technology, innovation Takeaways Zac Cohen emphasizes the importance of working in a challenging environment. Trulioo's platform helps businesses onboard customers securely and compliantly. The rise of micro merchants is changing the landscape of identity verification. Customer experience is crucial for businesses competing in the digital space. AI is transforming identity verification, presenting both opportunities and challenges. Frictionless onboarding is key to retaining customers. The future of identity verification will involve AI agents acting on behalf of users. A layered approach to identity solutions is essential for security and compliance. Trulioo's orchestration engine allows for low code, no code workflow building. The conversation encourages curiosity and innovation in the field of digital identity. Chapters 00:00 Introduction to Zach Cohen and His Role 02:13 Understanding Trulioo's Mission and Use Cases 05:35 Customer Value and Experience in Identity Verification 08:44 Future of Identity Verification and AI's Role…

Banking on Information

1
Smart Data and Open Banking: Transforming Ecosystems for a Better Future with Heather Xiao, CEO and Founder of Horizon Zero 14:56

11 weeks ago14:56

14:56

In this episode of Banking on Information, Heather Xiao , Founder and CEO of Horizon Zero, discusses the transformative potential of smart data and open banking. She emphasizes the importance of customer-centric frameworks and the need for alignment among stakeholders in the ecosystem. Heather shares insights from her experience working with various sectors, including banking and airlines, and highlights the value her clients gain from her expertise. Looking ahead, she envisions a future where open banking and smart data significantly enhance customer experiences and societal benefits, while acknowledging the challenges that lie ahead in standardization and collaboration. Keywords: open banking, smart data, data sharing, customer experience, future of finance, technology, innovation, ecosystem, regulatory standards, financial services Takeaways Smart data and open data sharing will transform lives. Frameworks are essential for understanding open data. Alignment among stakeholders is crucial for success. Customer experience should drive product development. Emerging technologies will accelerate open banking evolution. Collaboration across sectors is necessary for innovation. Practical solutions are key to addressing customer needs. The future of finance will be more equitable and efficient. Standardization is vital for the success of smart data. Incremental progress will lead to significant outcomes. Chapters 00:00 Introduction to Smart Data and Open Banking 02:30 The Role of Frameworks in Open Data Sharing 05:59 Client Success Stories and Value Creation 09:56 Future Vision: Open Banking and Smart Data in 2035…

Banking on Information

1
Building Communities and Embracing AI: The Future of Financial Marketing with Jacob Howard, Founder of Financial Marketing Insights 14:10

12 weeks ago14:10

14:10

In this episode, Jacob Howard , Founder of Financial Marketing Insights, discusses his journey in financial marketing, emphasizing the importance of community and networking among financial marketers. He shares insights on the future of marketing in financial services, particularly the impact of AI, and highlights the need for professionals to adapt and engage with new technologies. Jacob also introduces his initiatives aimed at fostering connections and education within the financial marketing sector. Keywords: financial marketing, community building, AI in finance, future of marketing, networking events Takeaways Building a community for financial marketers is essential. AI is a major disruptor in the financial services industry. Networking events provide immense value to attendees. Marketers need to adapt to new technologies like AI. Creating supportive environments leads to better collaboration. The future of marketing will heavily involve automation. Financial education is crucial for the next generation. Curated recruitment services can help connect talent with opportunities. Community building is vital in a rapidly changing world. Sound Bites "AI is disrupting everything." "Get ready, get in the game!" Chapters 00:00 The Importance of Community in Financial Marketing 06:55 Envisioning the Future of Financial Services Marketing 12:03 Building a Supportive Network for Financial Marketers…

Banking on Information

1
Securing the Future: AI Governance and Risk Management in Banking with Alec Crawford, CEO and Founder of Artificial Intelligence Risk Inc 14:45

13 weeks ago14:45

14:45

In this episode of Banking on Information, Rutger van Faassen interviews Alec Crawford , CEO and Founder of Artificial Intelligence Risk Inc. They discuss the importance of managing AI risks, the need for cybersecurity in AI applications, and the role of governance and compliance in ensuring safe AI usage. Alec shares insights on the future of AI in customer service and emphasizes the necessity for individuals and organizations to embrace AI technology to stay relevant in an evolving landscape. Keywords : AI, cybersecurity, risk management, governance, compliance, future of AI, customer service, technology, innovation, banking Takeaways Alec Crawford has a long history in AI and finance. The need for AI risk management is critical for companies. Cybersecurity is essential for the safe deployment of AI. Governance in AI involves setting rules for its use. AI can significantly improve efficiency in customer service. Companies must encrypt sensitive data to prevent breaches. AI agents can help reduce customer service call times. The future of AI should focus on inclusivity and job repurposing. Organizations need to adopt AI tools to remain competitive. The next generation of AI will surpass current capabilities. Chapters 00:00 Introduction to AI Risk Management 02:56 The Importance of AI Governance 06:01 Enhancing Efficiency with AI Agents 08:48 Cybersecurity in the Age of AI 11:49 Future of AI and Its Societal Impact…

Banking on Information

1
Defending Reality: Combating Deepfakes and AI Fraud with Ben Colman CEO of Reality Defender 13:26

14 weeks ago13:26