Unlocking Customer Value: The Game-Changing Power of Income Data in Service Provision

BlastPoint Deep Dive Podcast

#Tech #Business #BlastPoint #Ai-powered Solutions #Data #Data Analytics #Customer Intelligence #AI Business #Predictive Analytics

39:50

The truth is out West! We’re hopping on the ET Highway and venturing to the most notorious alien hot spots, including Roswell’s infamous crash site, Area 51’s eerie perimeter, and a mysterious desert watchtower. Join us as journalist Laura Krantz, host of the podcast Wild Thing , beams up to share stories from the front lines of UFO reporting—from strange sightings and quirky festivals to a mailbox where people leave letters to extraterrestrials. Maybe you’ll even decide for yourself: Is Earth a tourist stop for spaceships? UFO hot spots you’ll encounter in this episode: - UFO Watchtower (near Great Sand Dunes National Park, Colorado) - Roswell, New Mexico - Area 51, Nevada - Extraterrestrial Highway (aka State Route 375), Nevada - Little A’Le’Inn, ET Highway, Nevada - E.T. Fresh Jerky, ET Highway, Nevada - Alien Research Center, ET Highway, Nevada - The Black Mailbox, ET Highway, Nevada Via Podcast is a production of AAA Mountain West Group .…

about a year ago 9:09

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In this episode, we explore the challenges and opportunities in utilizing modeled income data to drive impact and support vulnerable populations. Learn how this data helps identify and target underserved communities while overcoming its inherent limitations. Plus, stay tuned for upcoming episodes where we’ll dive into breaking down barriers for low-income customers, personalized outreach strategies, and predictive tools like the Energy Burden Index to forecast payment challenges. Don’t miss out on this insightful journey into data-driven solutions for financial inclusion!

Visit our website at https://blastpoint.com/ to learn more about what BlastPoint can do for your business.
If you want to learn more and speak with our specialist, please contact us to schedule a demo today!

11 episodes

Unlocking Customer Value: The Game-Changing Power of Income Data in Service Provision

BlastPoint Deep Dive Podcast

published about a year ago

MP3•Episode home

11 episodes

#Tech #Business #BlastPoint #Ai-powered Solutions #Data #Data Analytics #Customer Intelligence #AI Business #Predictive Analytics

All episodes

BlastPoint Deep Dive Podcast

1
Reboarding for Utilities: A Smarter Way to Re-Engage Customers 10:45

14 days ago10:45

10:45

Welcome to the BlastPoint Deep Dive Podcast! Utilities have long prioritized onboarding—ensuring that customers get connected, understand their billing cycles, and know how to contact support. But what happens after that initial connection? Too often, the answer is: not much. In today’s dynamic energy landscape, where the push for energy efficiency, affordability programs, and smart technologies is stronger than ever, utilities need a proactive engagement strategy. That’s where reboarding comes in. In this episode, we'll dive into how utilities can boost engagement and program adoption by reintroducing relevant services at key moments in the customer lifecycle and learn how BlastPoint’s Next Best Program (NBP) makes reboarding smarter, more targeted, and more effective. Visit our website at https://blastpoint.com/ to learn how AI can unlock the full potential of customer intelligence. If you want to learn more and speak with our specialist, please contact us to schedule a demo today!…

BlastPoint Deep Dive Podcast

1
AI Reshapes Loan Decisioning for Credit Unions Ready to Lead 10:20

5 weeks ago10:20

10:20

Welcome to the BlastPoint Deep Dive Podcast! Artificial Intelligence is no longer just a buzzword—it’s a strategic asset that credit unions can no longer afford to ignore. While big banks and fintechs have been early adopters, credit unions are now tapping into the power of AI to make smarter lending decisions, uncover underserved markets, and better meet the evolving needs of their members. In this episode, we explore how AI is changing the landscape of credit union lending—not just by automating processes, but by enabling deeper understanding , better targeting , and more inclusive growth . Visit our website at https://blastpoint.com/ to learn how AI can unlock the full potential of customer intelligence. If you want to learn more and speak with our specialist, please contact us to schedule a demo today!…

BlastPoint Deep Dive Podcast

1
BlastPoint Thought Leadership Series – Building Your AI Toolbox: A Pragmatic Approach to AI for Business 9:44

7 weeks ago9:44

9:44

Welcome to the BlastPoint Deep Dive Podcast! In this episode, Alison Alvarez, CEO of BlastPoint, kicks off our new thought leadership series with a candid, clear-eyed perspective on how businesses can responsibly harness the power of AI. She urges leaders to treat AI not as a magic wand, but as a tool—one that demands critical thinking, careful oversight, and ethical consideration. Alison compares AI to an unreliable coworker—often helpful, occasionally wrong, and always in need of supervision. She dives into the risks of blindly trusting AI outputs, including the hidden biases baked into training data and the growing concern around data privacy. With looming regulations on the horizon, she makes a compelling case for companies to adopt AI thoughtfully and transparently. Tune in as we explore how to integrate AI in ways that enhance, not replace, human intelligence—and set the foundation for a future where ethical innovation thrives. Visit our website at https://blastpoint.com/ to learn how AI can unlock the full potential of customer intelligence. If you want to learn more and speak with our specialist, please contact us to schedule a demo today!…

BlastPoint Deep Dive Podcast

1
AI-Driven Checking Account Growth: A Credit Union's Success Story 15:15

10 weeks ago15:15

15:15

Welcome to the second episode of the BlastPoint Deep Dive Podcast ! In this episode, we explore winning strategies for increasing checking account engagement using AI-driven insights. Join Taylor Malm, Digital Marketing Specialist at P1FCU , and Tomer Borenstein, BlastPoint’s CTO & Co-Founder , as they share exclusive expertise on how financial institutions are leveraging data to drive growth. You'll learn: ✅ Why leading institutions are investing in the Checking Account Propensity Model —and how it’s transforming member acquisition. ✅ How AI-powered insights fuel business growth —with real-world applications that deliver measurable results. ✅ The top challenges in checking account engagement —and how AI-driven solutions are helping financial institutions overcome them. ✅ Proven campaign strategies —to attract the right audience and boost conversions. Don't miss out on these valuable insights that go beyond theory and into actionable strategies! 📥 Download our latest white paper here to dive even deeper into AI-powered checking account growth ! Visit our website at https://blastpoint.com/ to learn how AI can unlock the full potential of customer intelligence. If you want to learn more and speak with our specialist, please contact us to schedule a demo today!…

BlastPoint Deep Dive Podcast

1
How Financial Institutions Can Gain a Competitive Edge with External Data 17:29

12 weeks ago17:29

17:29

Welcome to the second episode of the BlastPoint Deep Dive Podcast ! In this episode, we explore the growing importance of external data in the financial industry. While banks and credit unions have traditionally relied on internal data, today’s rapidly evolving landscape demands a broader, more strategic approach. By leveraging external data—such as market trends, economic indicators, and consumer behavior—financial institutions can make more informed decisions, enhance personalization, and strengthen their competitive positioning. Join us as we discuss: The most valuable external data sources for financial institutions How external insights can drive smarter decision-making and growth Real-world examples of financial institutions using external data to improve engagement and market reach To dive deeper into this topic, download our whitepaper, The Essential Guide to External Data , and discover actionable steps for integrating external insights into your financial strategy. 📥 Download the white paper here Visit our website at https://blastpoint.com/ to learn how AI can unlock the full potential of customer intelligence. If you want to learn more and speak with our specialist, please contact us to schedule a demo today!…

BlastPoint Deep Dive Podcast

1
The Crucial Link: How Energy Burden and Engagement Impact Customer Satisfaction 26:38

15 weeks ago26:38

26:38

Welcome to the second episode of the BlastPoint Deep Dive Podcast ! In this episode, we'll delve into Energy burden, the percentage of household income spent on energy costs, which is more than just a financial metric—it’s a window into the struggles many utility customers face daily. High energy burden disproportionately affects low-income households, leading to difficult trade-offs between energy bills and essential needs like food, healthcare, and education. For utility companies, addressing energy burden isn’t just a matter of social responsibility—it’s directly tied to customer satisfaction (CSAT) and engagement. High-burden households often demonstrate significantly different behaviors, such as increased call center usage and web activity , signaling their search for relief and solutions. These behaviors offer invaluable insights into their needs and pain points, presenting utilities with an opportunity to intervene and improve not only customer satisfaction but also operational efficiency. By understanding the correlation between energy burden, engagement patterns, and CSAT scores , utilities can unlock targeted strategies that reduce stress for high-burden customers while fostering loyalty and long-term satisfaction. To showcase this in action, BlastPoint’s real-world analysis reveals that high energy burdens often lead to: - Increased call center usage - More frequent website visits - Lower customer satisfaction scores Visit our website at https://blastpoint.com/ to learn how AI can unlock the full potential of customer intelligence. If you want to learn more and speak with our specialist, please contact us to schedule a demo today!…

BlastPoint Deep Dive Podcast

1
Accelerate Liquidity: Top Deposit-Growth Strategies for Credit Unions 12:16

24 weeks ago12:16

12:16

Did you know that a 2023 NCUA report revealed that deposit growth at credit unions slowed to just 2.2%. As rising interest rates and intense competition put pressure on liquidity, 34% of marketers are prioritizing strategies to grow deposits and strengthen member relationships. In this episode, we explore actionable tactics to address these challenges and drive deposit growth effectively. Download the Credit Union Benchmark Report To empower credit unions with data-driven insights, BlastPoint’s Credit Union Member Deposits Benchmark Report reveals essential trends and benchmarks that can inform strategies for boosting deposits and accelerating liquidity. Download the report today to see how your credit union compares and discover proven methods for optimizing deposit growth. 🎧 Subscribe to our channel for more insights and strategies to navigate the evolving financial landscape! Visit our website to learn more about what BlastPoint can do for your business. If you want to learn more and speak with our specialist, please contact us to schedule a demo today!…

BlastPoint Deep Dive Podcast

1
Unlocking Customer Value: The Game-Changing Power of Income Data in Service Provision 9:09

26 weeks ago9:09

9:09

BlastPoint Deep Dive Podcast

1
Understanding Customer Motivations: The Key to Effective Energy Efficiency Campaigns and strategies 16:19

29 weeks ago16:19

16:19

Did you know that 60% of consumers are more likely to participate in energy efficiency programs when they understand the personal and community benefits associated with energy savings? In this episode, we dive into how understanding customer motivations can boost program enrollment up to 18.9%. Discover the psychological drivers behind decision-making and the power of tailored messaging. Plus, insights from BlastPoint Benchmarks highlight. Join us for actionable insights on how understanding customer motivations can unlock the full potential of your energy efficiency programs. If you're aiming to boost enrollment and engagement, this episode is packed with valuable tips! Visit our website at https://blastpoint.com/ to learn more about what BlastPoint can do for your business. If you want to learn more and speak with our specialist, please contact us to schedule a demo today!…

BlastPoint Deep Dive Podcast

1
Enhance Wallet Share with AI-Powered Solutions and Personalized Member Engagement 8:48

31 weeks ago8:48

8:48

Welcome to the second episode of the BlastPoint Deep Dive Podcast ! In this episode, we dive into how AI can boost wallet share by increasing engagement by 271%, and driving a 2.8 times rise in product adoption. We’ll dive into: How AI-powered solutions can drive a 271% increase in engagement and 2.8x product adoption for credit unions. The benefits of personalized member engagement and how it boosts share of wallet. Why targeting existing members yields a 70% return on initiatives , compared to just 10% for new members. Join us for actionable insights and learn how AI can unlock the full potential of customer intelligence. If you're looking to enhance wallet share, this episode is packed with valuable tips! Visit our website at https://blastpoint.com/ If you want to learn more and speak with our specialist, please contact us to schedule a demo today!…

BlastPoint Deep Dive Podcast

1
Predicting Customer Satisfaction (CSAT) at the Household Level 10:54

34 weeks ago10:54