Ep#169 Jonno White on Managing Difficult Employees

Burnout Recovery

CEO Coach and author Jonno White joins us with reflections on how to manage difficult employees, and we share a few war stories that many leaders face.
Jonno has written a succinct and practical book on Managing Difficult Employees that I can highly recommend, "Step Up or Step Out: How to Deal With Difficult People, Even If You Hate Conflict".
Enhance your leadership with the Emotional Intelligence skills he shares in this episode.
Show Notes
Jonno White's links:
CEO Coaching https://www.consultclarity.org/
LinkedIn https://au.linkedin.com/in/jonno-white-983486136
Book https://www.amazon.com/Step-Up-Out-Difficult-Conflict/dp/B097X7B5LD/
Facebook https://www.facebook.com/profile.php?id=100063491501511
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Chapters

1. Introduction and Guest Welcome (00:00:00)

2. Jonno White's Background and Family (00:01:00)

3. Challenges Leaders Face with Difficult Employees (00:01:38)

4. Setting Expectations and Boundaries (00:04:15)

5. The Importance of Hiring Right (00:08:39)

6. Inheriting Difficult Teams (00:10:44)

7. Leadership and Active Listening (00:11:01)

8. Handling Difficult Conversations (00:14:01)

9. Workplace Culture and Employee Well-being (00:17:40)

10. Applying Techniques in Educational Settings (00:18:24)

11. Success Stories and Final Thoughts (00:20:35)

12. Conclusion and Book Promotion (00:31:52)