Inside Enterprise Messaging: Bloomberg IB, Agents, Bots & Beyond (w/ Damian Sasso)

Capital Markets FinTech Forum

What is your chat strategy report:
https://ipushpull.com/report/what-is-your-chat-strategy-download
In this episode of Capital Markets FinTech Forum, Matthew Chung (CEO of ipushpull) sits down with Damian Sasso (Group Product Manager at PolyAI) to explore the past, present, and future of chat platforms in financial markets.
With over two decades of experience across Bloomberg, Symphony, and Refinitiv/London Stock Exchange, Damien shares a rare behind-the-scenes look into how communication tools have evolved to become mission-critical infrastructure in the world of trading and finance.
In our conversation, we explored:
- How Bloomberg Chat (IB) became the gold standard for financial messaging
- What makes a chat platform actually valuable to traders and institutions
- Why chat data is the most underutilised asset in finance
- What the next generation of “AI-first” chat platforms could look like
ABOUT US:
ipushpull is a cloud-based real-time data sharing and workflow automation platform. Used across sell-side and buy-side, and front to back office, ipushpull improves workflow efficiency by allowing cross-application secure, audited, access-controlled live data sharing, collaboration, and workflow automation.
The API first platform handles static, live, and streaming data with APIs, integrations, and connectors into many data platforms, applications and services.

For more information go to: https://ipushpull.com

Chapters

1. Trailer (00:00:00)

2. Introduction (00:00:50)

3. Damian's Career Journey (00:01:11)

4. The Rise and Dominance of Bloomberg IB (00:02:27)

5. David Gurley’s Contribution to Reuters Messenger (00:09:25)

6. The Evolution of Symphony (00:11:36)

7. LSEG Messenger: Then vs. Now (00:14:22)

8. Paid vs. Free Chat Platforms (00:16:35)

9. Consumer and Group Chats (WhatsApp, Teams, Signal) (00:21:56)

10. Open vs. Closed Chats (00:25:05)

11. Inter-Firm Chat Across Platforms like Microsoft Teams (00:29:46)

12. The Future of Bots and Agents (00:32:41)

13. The Role of Voice Chat in Financial Markets (00:42:26)

14. Chat Data as a Strategic Asset (00:46:25)

15. What’s Next for Enterprise Chat? (00:49:30)

16. Outro (00:54:18)