Episode 193 - Dealing With Legal Implications in The Auto Repair Industry As A Service Advisor With Michael Doherty

Changing The Industry Podcast

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In this episode, Lucas and David are joined by Michael Doherty, host of AutoFix AdvisorCast. David discusses purchasing an ADAS calibration machine and a rented facility to ensure precision and reliability over subcontracting services. Lucas shares important insurance and legal insights, emphasizing the necessity of detailed documentation and subrogation to protect businesses from liability. Michael shares his experiences and tips for managing service advisor stress and maintaining high morale through appreciation and mini-breaks.

00:00 Legitimate subcontracting requires non-obligated, independent mechanics.

06:52 Authorized actions misunderstood; handled fuel pump issue.

14:56 Heavy objects fall gently, minimizing impact danger.

20:19 Motivate service advisors; consistent kindness needed.

26:15 Dispatching helps manage workflow and meet expectations.

29:38 Service advisor accidentally locked outside in rain.

37:08 FCP Euro offers cheaper, comprehensive European parts kits.

38:13 Convenient solution found with FCP Euro kit.

47:16 I allocate, restrict funds for taxes, operations.

50:26 Lighting and floor variations must be considered.

55:23 Insurance dispute over car repair method.

59:26 Insurance decisions influenced by subrogation and discussions.