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How Disney’s Customer Service Principles Work in Any Business—Without a Big Budget
Manage episode 485221714 series 3519045
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What if your customers never forgot how you made them feel?
In this powerful episode of Chats with Jason, former Disney executive Dennis Snow reveals how world-class experiences aren’t built with fairy dust—but with systems, mindset, and mission. From the legendary Disney onboarding process to the simple yet profound principle of treating every guest with respect, Dennis pulls back the curtain on what truly makes service unforgettable.
💡 Whether you're a startup founder or Fortune 500 leader, you’ll discover:
- The 3 things every customer craves (and few companies consistently deliver)
- Why onboarding isn’t just HR—it’s identity engineering
- How small gestures (like a balloon “report card”) create lifelong brand advocates
- The question every leader must ask to unlock their team's hidden magic
- Why customer-first is more than a slogan—it’s a cultural commitment
And yes, he even shares how to explain customer experience… to a 7-year-old.
🔥 Key Insight: “The experience is what makes us unique. And when we create unique experiences—we can change the world.”
🎯 Call to Action: If you’re ready to build a business people love to talk about, hit subscribe, share this episode with a service-minded leader, and leave a review. Because when you transform the experience, you transform your business and the world around you.
Follow Jason S Bradshaw:
Website: https://jasonsbradshaw.com/
LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/
Facebook: https://www.facebook.com/jasonsbradshaw
Instagram: https://www.instagram.com/jasonsbradshaw/
Twitter/X: https://x.com/jasonsbradshaw
Follow Dennis Snow:
Website: https://snowassociates.com/
LinkedIn: https://www.linkedin.com/in/dennissnow-customer-experience-expert/
Youtube: https://www.youtube.com/user/snowdennis
Facebook: https://www.facebook.com/dennis.snow
Twitter/X: https://x.com/DennisSnow
Buy the book: Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life https://a.co/d/57BHZQq
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