How Disney’s Customer Service Principles Work in Any Business—Without a Big Budget

Chats with Jason

#MBA #Entrepreneur #Business #Jason S Bradshaw

32:48

America’s Sweethearts: Dallas Cowboys Cheerleaders is back for its second season! Kay Adams welcomes the women who assemble the squad, Kelli Finglass and Judy Trammell, to the Netflix Sports Club Podcast. They discuss the emotional rollercoaster of putting together the Dallas Cowboys Cheerleaders. Judy and Kelli open up about what it means to embrace flaws in the pursuit of perfection, how they identify that winning combo of stamina and wow factor, and what it’s like to see Thunderstruck go viral. Plus, the duo shares their hopes for the future of DCC beyond the field. Netflix Sports Club Podcast Correspondent Dani Klupenger also stops by to discuss the NBA Finals, basketball’s biggest moments with Michael Jordan and LeBron, and Kevin Durant’s international dominance. Dani and Kay detail the rise of Coco Gauff’s greatness and the most exciting storylines heading into Wimbledon. We want to hear from you! Leave us a voice message at www.speakpipe.com/NetflixSportsClub Find more from the Netflix Sports Club Podcast @NetflixSports on YouTube, TikTok, Instagram, Facebook, and X. You can catch Kay Adams @heykayadams and Dani Klupenger @daniklup on IG and X. Be sure to follow Kelli Finglass and Judy Trammel @kellifinglass and @dcc_judy on IG. Hosted by Kay Adams, the Netflix Sports Club Podcast is an all-access deep dive into the Netflix Sports universe! Each episode, Adams will speak with athletes, coaches, and a rotating cycle of familiar sports correspondents to talk about a recently released Netflix Sports series. The podcast will feature hot takes, deep analysis, games, and intimate conversations. Be sure to watch, listen, and subscribe to the Netflix Sports Club Podcast on YouTube, Spotify, Tudum, or wherever you get your podcasts. New episodes on Fridays every other week.…

about a year ago 28:33

MP3•Episode home

What if your customers never forgot how you made them feel?

In this powerful episode of Chats with Jason, former Disney executive Dennis Snow reveals how world-class experiences aren’t built with fairy dust—but with systems, mindset, and mission. From the legendary Disney onboarding process to the simple yet profound principle of treating every guest with respect, Dennis pulls back the curtain on what truly makes service unforgettable.

💡 Whether you're a startup founder or Fortune 500 leader, you’ll discover:

The 3 things every customer craves (and few companies consistently deliver)
Why onboarding isn’t just HR—it’s identity engineering
How small gestures (like a balloon “report card”) create lifelong brand advocates
The question every leader must ask to unlock their team's hidden magic
Why customer-first is more than a slogan—it’s a cultural commitment

And yes, he even shares how to explain customer experience… to a 7-year-old.

🔥 Key Insight: “The experience is what makes us unique. And when we create unique experiences—we can change the world.”

🎯 Call to Action: If you’re ready to build a business people love to talk about, hit subscribe, share this episode with a service-minded leader, and leave a review. Because when you transform the experience, you transform your business and the world around you.

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/

Facebook: https://www.facebook.com/jasonsbradshaw

Instagram: https://www.instagram.com/jasonsbradshaw/

Twitter/X: https://x.com/jasonsbradshaw

Follow Dennis Snow:

Website: https://snowassociates.com/

LinkedIn: https://www.linkedin.com/in/dennissnow-customer-experience-expert/

Youtube: https://www.youtube.com/user/snowdennis

Facebook: https://www.facebook.com/dennis.snow

Twitter/X: https://x.com/DennisSnow

Buy the book: Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life https://a.co/d/57BHZQq

51 episodes

How Disney’s Customer Service Principles Work in Any Business—Without a Big Budget

Chats with Jason

published about a year ago

MP3•Episode home

What if your customers never forgot how you made them feel?

💡 Whether you're a startup founder or Fortune 500 leader, you’ll discover:

The 3 things every customer craves (and few companies consistently deliver)
Why onboarding isn’t just HR—it’s identity engineering
How small gestures (like a balloon “report card”) create lifelong brand advocates
The question every leader must ask to unlock their team's hidden magic
Why customer-first is more than a slogan—it’s a cultural commitment

And yes, he even shares how to explain customer experience… to a 7-year-old.

🔥 Key Insight: “The experience is what makes us unique. And when we create unique experiences—we can change the world.”

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/

Facebook: https://www.facebook.com/jasonsbradshaw

Instagram: https://www.instagram.com/jasonsbradshaw/

Twitter/X: https://x.com/jasonsbradshaw

Follow Dennis Snow:

Website: https://snowassociates.com/

LinkedIn: https://www.linkedin.com/in/dennissnow-customer-experience-expert/

Youtube: https://www.youtube.com/user/snowdennis

Facebook: https://www.facebook.com/dennis.snow

Twitter/X: https://x.com/DennisSnow

Buy the book: Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life https://a.co/d/57BHZQq

51 episodes

#MBA #Entrepreneur #Business #Jason S Bradshaw

All episodes

1
Lead with Vision, Not Just Strategy | Visionary Leadership with Dr. Oleg Konovalov 24:01

11 hours ago24:01

24:01

What separates average leaders from unforgettable ones? It’s not strategy—it’s vision. In this powerful episode, Jason S. Bradshaw sits down with global thought leader Dr. Oleg Konovalov, known as the “Da Vinci of Visionary Leadership,” to uncover the rare leadership skill that transforms companies from the inside out. You'll discover: ✅ Why vision is the noblest—and rarest—form of leadership ✅ The real reason most leaders fail to create lasting impact ✅ How to craft a purpose-driven legacy your team can believe in If you’re ready to move from managing performance to inspiring purpose, this episode is for you. Want more insights on transforming your business? 🚀 🔔🔥 Hit That Subscribe Button NOW! 🎯 Share These Game-Changing Tips with Your Network! 👍💭 Like and comment —we'd love to hear your thoughts! Follow Jason S Bradshaw: Website: https://jasonsbradshaw.com/ LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ Facebook: https://www.facebook.com/jasonsbradshaw Instagram: https://www.instagram.com/jasonsbradshaw/ Twitter/X: https://x.com/jasonsbradshaw Follow Dr. Oleg Konovalov: Website: https://www.olegkonovalov.com/ LinkedIn: https://www.linkedin.com/in/dr-oleg-konovalov/ Youtube: https://www.youtube.com/@olegkonovalov7491 Facebook: https://www.facebook.com/olkonol Instagram: https://www.instagram.com/visioncoacholeg/ X/Twitter: https://x.com/olkonol_oa Buy the books here: https://www.olegkonovalov.com/author/ Dr. Oleg’s Books on Amazon: : https://www.amazon.com/stores/author/B00MF7JYZI/allbooks?ingress=0&visitId=dd399940-a48c-4e74-9716-ec6b8be6a7e7&ref_=ap_rdr…

1
The Power of Praise: Chester Elton on Building a Winning Culture 35:42

7 days ago35:42

35:42

Can a simple “thank you” transform your workplace? According to Chester Elton, yes — and it’s backed by decades of research. In this episode of Chats with Jason, bestselling author Chester Elton (The Carrot Principle, Leading With Gratitude) unpacks how the power of praise drives real business results — from higher employee engagement to better retention and legendary workplace cultures. 💡 What you’ll learn: ✅ Why recognition fails in most companies — and how to fix it ✅ Real-life rituals top leaders use to make praise stick ✅ Stories from brands like American Express, Pepsi, and Texas Roadhouse ✅ The surprising ROI of leading with gratitude (and why it’s NOT “soft”) ✅ Practical ways to embed recognition into your daily leadership style If you want to attract top talent, keep your best people, and build a culture where everyone thrives — this conversation is your roadmap. 📈 Culture eats strategy for breakfast — praise is the fuel that makes your culture win. 00:00 Introduction: The Power of Praise 01:00 Meet Chester Elton: The Apostle of Appreciation 04:01 The Importance of Timely Recognition 08:16 Building a Legendary Culture 13:37 Rituals and Cadence in Culture Building 16:53 Overcoming Excuses for Recognition 18:29 The Importance of Positive Reinforcement 18:56 The Sacred 60: A Case Study in Recognition 20:02 Recognition Programs: Pros and Cons 22:24 Transformative Power of Gratitude in the Workplace 24:28 The Role of Kindness in Leadership 25:49 Connecting with Thought Leaders 27:03 Navigating Hybrid and Remote Workplaces 29:25 Building a Culture of Gratitude 31:59 Final Thoughts and Personal Stories Want more insights on transforming your business? 🚀 🔔🔥 Hit That Subscribe Button NOW! 🎯 Share These Game-Changing Tips with Your Network! 👍💭 Like and comment —we'd love to hear your thoughts! Follow Jason S Bradshaw: Website: https://jasonsbradshaw.com/ LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ Facebook: https://www.facebook.com/jasonsbradshaw Instagram: https://www.instagram.com/jasonsbradshaw/ Twitter/X: https://x.com/jasonsbradshaw Follow Chester Elton: Personal Website: https://chesterelton.com/ The Culture Works Website: https://thecultureworks.com/ Podcast: https://thecultureworks.com/podcast/ LinkedIn: https://www.linkedin.com/in/chesterelton/ Youtube: https://www.youtube.com/@ChesterElton Instagram: https://www.instagram.com/chester.elton/ X/Twitter: https://x.com/chesterelton Tiktok: https://www.tiktok.com/@chester.elton Buy the books here: https://thecultureworks.com/books/ The Carrot Principle: https://a.co/d/ccfms2M Chester’s Books on Amazon: https://www.amazon.com/stores/Chester-Elton/author/B001H6WCT8?ref=ap_rdr&isDramIntegrated=true&shoppingPortalEnabled=true…

1
You Don’t Need a Title to Lead—You Need This One Trait (John Baldoni Reveals It) 26:47

15 days ago26:47

26:47

Forget job titles. Real leaders aren’t defined by position—they’re remembered for one thing: grace. In this powerful episode of Chats with Jason , world-renowned leadership expert and bestselling author John Baldoni pulls back the curtain on the one trait that separates forgettable managers from transformational leaders. Drawing from decades of experience, 15+ books, and his hit show Grace Under Pressure , John shares: Why grace—not authority—is the ultimate leadership superpower How to lead with influence, humility, and heart The surprising difference between empathy and compassion in leadership What great leaders do when no one’s watching Why storytelling is every leader’s secret weapon Whether you're managing a team or mentoring the next generation, this conversation will challenge your assumptions, stir your soul, and elevate your impact. 🎧 Press play and discover how to lead from within—even when you’re not the one “in charge.” 00:00 Introduction to Leading with Purpose and Grace 00:17 Meet John Baldoni: Leadership Expert 01:41 Defining Grace in Leadership 04:24 Personal Leadership Challenges and Growth 08:32 Balancing Empathy and Performance 14:21 The Evolution and Future of Leadership 23:14 John Baldoni's Resources and Final Thoughts 25:26 Conclusion and Call to Action Want more insights on transforming your business? 🚀 🔔🔥 Hit That Subscribe Button NOW! 🎯 Share These Game-Changing Tips with Your Network! 👍💭 Like and comment — we'd love to hear your thoughts! Follow Jason S Bradshaw: Website: https://jasonsbradshaw.com/ LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ Facebook: https://www.facebook.com/jasonsbradshaw Instagram: https://www.instagram.com/jasonsbradshaw/ Twitter/X: https://x.com/jasonsbradshaw Follow John Baldoni: Website: https://www.johnbaldoni.com/ Baldoni AI ChatBot: https://www.johnbaldoni.com/answers/index.php Podcast: https://www.johnbaldoni.com/live/index.php LinkedIn: https://www.linkedin.com/in/jbaldoni/ Youtube: https://www.youtube.com/user/jbaldoni52 John’s Poetry: https://www.johnbaldoni.com/poetry/index.php Buy John’s books here: https://johnbaldoni.com/books/index.php John’s Books on Amazon: https://www.amazon.com/stores/John-Baldoni/author/B001IXS1FO?ref=ap_rdr&isDramIntegrated=true&shoppingPortalEnabled=true…

1
CX Isn’t a Department: Stacy Sherman on Humanizing Every Touchpoint 34:33

21 days ago34:33

34:33

Customer experience isn’t a department—it’s every interaction. In this episode of Chats with Jason , I sit down with Stacy Sherman, award-winning CX leader, author, and founder of Doing CX Right® , to dismantle the biggest myths in customer experience and show you what it really takes to earn loyalty in today’s world. Inside this episode: 🔍 Why “customer satisfaction” is no longer a useful metric 🧠 The emotional secret behind Trader Joe’s legendary CX 🤝 How to stop treating CX like a silo—and make it everyone’s job 📈 Stacy’s Heart & Science™ Loyalty Model decoded 🧰 Low-cost, high-impact moves to transform employee AND customer loyalty 📚 What to expect from her new book: Transformative Journey Management Whether you're leading a small team or a global brand, Stacy’s insights will help you build experiences that aren’t just memorable—they’re meaningful. Timestamps 00:00 Introduction to Meaningful Moments in Business 00:25 Meet Stacey Sherman: CX Strategist and Author 01:38 Explaining Customer Experience to an 11-Year-Old 04:05 Unpopular Opinions on Customer Satisfaction 06:07 The Role of Chief Customer Officers 09:10 Memorable Customer Experience Stories 14:46 The Heart and Science Loyalty Model 20:15 The Importance of Employee Experience 22:14 Stacey Sherman's Podcast and Final Thoughts 33:25 Conclusion: Transforming Experiences and Businesses Want more insights on transforming your business? 🚀 🔔🔥 Hit That Subscribe Button NOW! 🎯 Share These Game-Changing Tips with Your Network! 👍💭 Like and comment —we'd love to hear your thoughts! Follow Jason S Bradshaw: Website: https://jasonsbradshaw.com/ LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ Facebook: https://www.facebook.com/jasonsbradshaw Instagram: https://www.instagram.com/jasonsbradshaw/ Twitter/X: https://x.com/jasonsbradshaw Follow Stacy Sherman: Website: https://doingcxright.com/ Podcast: https://doingcxright.com/podcasts/ LinkedIn: https://www.linkedin.com/in/stacysherman/ Youtube: http://www.youtube.com/@doingcxright Instagram: https://www.instagram.com/doingcxright/ Twitter/X: https://x.com/stacysherman Tiktok: https://www.tiktok.com/@stacysherm…

1
Beyond Giftology: The Radical Generosity Strategy That Grows Businesses Like Nothing Else 29:00

29 days ago29:00

29:00

What if the key to explosive business growth isn’t your next ad campaign — but a handwritten note? In this powerful and heart-centered episode of Chats With Jason, host Jason S. Bradshaw sits down with Sara Hardwick, community relationship strategist at GIFT∙OLOGY and co-author of Beyond Giftology — the final book by the late, great John Ruhlin. Together, they explore: The real secret to word-of-mouth growth (hint: it’s not what you think) Why radical generosity is a business strategy, not just a virtue The RICH relationship framework that creates raving fans and unstoppable referrals How one family photographer snowballed into billionaire clients — without ads Why you don’t need a budget to start changing lives (and your business) today The emotional power of a well-timed handwritten note or thoughtful video message Why "asking the extra question" builds trust faster than any sales script ever could 🕊️ This episode also serves as a heartfelt tribute to John Ruhlin, a man who didn’t just talk about generosity — he lived it. From investing in his team’s families to loving on the people behind the scenes (like Jason’s assistant), John taught us that relationships are the business. Want more insights on transforming your business? 🚀 🔔🔥 Hit That Subscribe Button NOW! 🎯 Share These Game-Changing Tips with Your Network! 👍💭 Like and comment —we'd love to hear your thoughts! Follow Jason S Bradshaw: Website: https://jasonsbradshaw.com/ LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ Facebook: https://www.facebook.com/jasonsbradshaw Instagram: https://www.instagram.com/jasonsbradshaw/ Twitter/X: https://x.com/jasonsbradshaw Follow Sara Hardwick: Website: https://giftologygroup.com/ LinkedIn: https://www.linkedin.com/in/sarahardwick/ Youtube: www.youtube.com/@giftology1690 Buy Beyond Giftology book: https://giftologygroup.com/beyondgiftology/…

1
Why Speed = Sales: Jay Baer Reveals the Future of Marketing & CX 32:01

5 weeks ago32:01

32:01

What if the biggest threat to your business wasn’t your product or pricing… but your response time? In this masterclass episode of Chats with Jason , I sit down with Jay Baer—Hall of Fame speaker, NYT bestselling author, and one of the Top 30 Global Gurus in Customer Experience—to unpack what’s really driving customer loyalty (spoiler: it’s not your ads). 🔥 In this episode, you’ll discover: Why speed is your most powerful (and underused) marketing strategy The deadly myth that’s holding most CX initiatives back How to turn your customers into volunteer marketers Why "good enough" is no longer good enough The viral power of Talk Triggers—and how to create your own 🚨 Fact: 85% of customers say responsiveness determines their loyalty. 🎯 This is the edge you didn’t know you needed. 👂 Tune in. 💬 Take notes. 📈 Transform your business—one unforgettable experience at a time. 👇 Don’t forget to subscribe & share this episode with a colleague who still thinks slow service is “just part of the process.” Follow Jason S Bradshaw: Website: https://jasonsbradshaw.com/ LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ Facebook: https://www.facebook.com/jasonsbradshaw Instagram: https://www.instagram.com/jasonsbradshaw/ Twitter/X: https://x.com/jasonsbradshaw Follow Jay Baer: Website: https://www.jaybaer.com/ LinkedIn: https://www.linkedin.com/in/jaybaer/ Youtube: https://www.youtube.com/c/JayBaer Instagram: https://www.instagram.com/jaybaer/ Buy Jay’s books: https://www.jaybaer.com/books…

1
Unlock the Million-Dollar Mindset: Day 1 at Funnel Hacking Live 2025 Was a Blueprint for Reinvention 17:58

6 weeks ago17:58

17:58

What if the real difference between six and seven figures is your identity, not your offer? 🚀 Welcome to Day 1 of Funnel Hacking Live 2025 — the final chapter in the iconic decade-long movement powered by ClickFunnels. In this episode of Chats With Jason, we break down the biggest insights from: ✅ Russell Brunson – The Hero’s Journey redefined for marketers, and the 3 core beliefs you must adopt ✅ McCall Jones – Why charisma sells more than scripts & how to emotionally structure your offer ✅ Andy Elliott – The power of personal standards and family-integrated success ✅ Myron Golden – How to turn one product into a lifetime of income through asset stacking Whether you're a coach, creator, or business leader, this episode gives you mindset upgrades and tactical gold you can apply today. Timestamps 00:00 – The 7-Figure Identity Shift 02:00 – Welcome to FHL 2025: A Decade of Funnels 03:00 – Russell Brunson’s 3 Faiths to Build 07:00 – McCall Jones: Cookie-ify Your Offer 10:30 – Andy Elliott: Reinvent Yourself Now 13:30 – Myron Golden: Mindset + Skillset = Assets 17:00 – Final Takeaways & Call to Action 🎧 Subscribe for future episodes from Funnel Hacking Live and beyond. 👇 Drop a comment: What belief, offer, or standard are YOU upgrading after this episode? #FunnelHackingLive2025 #ChatsWithJason #RussellBrunson #McCallJones #MyronGolden #MarketingMindset #EntrepreneurPodcast #ClickFunnels #PrinceEAStorytelling #ThinkMediaTips…

1
The CX Lie CEOs Believe—And How It’s Costing You Millions 30:52

7 weeks ago30:52

30:52

What if “good enough” service is actually your business's silent killer? In this no-BS masterclass, I sit down with John Tschohl, the relentless global CX guru who's been transforming businesses for 50 years—not with gimmicks, but with world-class service that scales profits, not payrolls. If you think customer experience is a “nice-to-have” or something you handled a decade ago, this episode is your wake-up call. 🚨 Inside this episode: – Why most CEOs are dead wrong about how customers actually feel – The 3 things every leader MUST do to create “over happy” customers – How brands like Amazon, Costco, and Apple dominate through experience – The real ROI of customer service (John backs it up with stock market proof) – Why self-service and AI aren’t the problem—but your strategy might be 🎯 Key takeaway: Great service isn’t a department—it’s a decision. And if you want to dominate your market, you can’t afford to leave it to chance. ✅ Subscribe to Chats with Jason for more unfiltered conversations that transform business through experience. 📲 Share this episode with a leader who thinks their CX is good enough. 💬 Comment below: What’s ONE thing you’ll change in your customer strategy after hearing John? Follow Jason S Bradshaw: Website: https://jasonsbradshaw.com/ LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ Facebook: https://www.facebook.com/jasonsbradshaw Instagram: https://www.instagram.com/jasonsbradshaw/ Twitter/X: https://x.com/jasonsbradshaw Follow John Tschohl: Website: https://johntschohl.com/ LinkedIn: https://www.linkedin.com/in/johntschohl/ Youtube: https://www.youtube.com/@ServiceQuality1 Facebook: https://www.facebook.com/JohnTschohlCustomerServiceGuru/ Buy the book: Relentless https://amzn.asia/d/0ciudC3…

1
How Disney’s Customer Service Principles Work in Any Business—Without a Big Budget 28:33

8 weeks ago28:33

28:33

What if your customers never forgot how you made them feel? In this powerful episode of Chats with Jason , former Disney executive Dennis Snow reveals how world-class experiences aren’t built with fairy dust—but with systems, mindset, and mission. From the legendary Disney onboarding process to the simple yet profound principle of treating every guest with respect, Dennis pulls back the curtain on what truly makes service unforgettable. 💡 Whether you're a startup founder or Fortune 500 leader, you’ll discover: The 3 things every customer craves (and few companies consistently deliver) Why onboarding isn’t just HR—it’s identity engineering How small gestures (like a balloon “report card”) create lifelong brand advocates The question every leader must ask to unlock their team's hidden magic Why customer-first is more than a slogan—it’s a cultural commitment And yes, he even shares how to explain customer experience… to a 7-year-old. 🔥 Key Insight: “The experience is what makes us unique. And when we create unique experiences—we can change the world.” 🎯 Call to Action: If you’re ready to build a business people love to talk about, hit subscribe, share this episode with a service-minded leader, and leave a review. Because when you transform the experience, you transform your business and the world around you. Follow Jason S Bradshaw: Website: https://jasonsbradshaw.com/ LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ Facebook: https://www.facebook.com/jasonsbradshaw Instagram: https://www.instagram.com/jasonsbradshaw/ Twitter/X: https://x.com/jasonsbradshaw Follow Dennis Snow: Website: https://snowassociates.com/ LinkedIn: https://www.linkedin.com/in/dennissnow-customer-experience-expert/ Youtube: https://www.youtube.com/user/snowdennis Facebook: https://www.facebook.com/dennis.snow Twitter/X: https://x.com/DennisSnow Buy the book: Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life https://a.co/d/57BHZQq…

1
Why Apathy is Killing Your Business | Lior Arussy on Transforming Customers, Culture & the C-Suite 30:20

10 weeks ago30:20

30:20

What if the reason your business isn’t growing… isn’t strategy—but apathy? In this powerful episode of Chats with Jason, global transformation leader Lior Arussy reveals why customer experience isn’t a department—it’s a decision. From walking away from a prestigious executive role to launching a movement that’s impacted 200+ brands (Mercedes-Benz, Royal Caribbean, and more), Lior shares the untold truth about why most change efforts fail—and what you can do today to rise above mediocrity and ignite meaningful impact. ⚡ You’ll discover: The mindset shift that separates industry leaders from cynical laggards Why “self-service” may be silently destroying customer loyalty The 5 actions your customers take that actually measure experience How to lead even when you’re not in charge (yes, Susie from accounting, this one’s for you) And the one question every CX leader must answer to win C-suite support 🔥 Whether you're a CEO, team leader, or just someone tired of saying “why bother?”—this episode is your invitation to stop playing small and start authoring your own story. 🛑 Because if you don’t write your story... someone else will. 🎧 Listen now. Be moved. Take action. 👉 Get Lior’s latest book "Dare to Author" and all show resources in the links below. — ✨ When you transform the experience, you transform your business—and the world around you. 📲 Like, share, and subscribe for more insights every week on Chats with Jason. Follow Jason S Bradshaw: Website: https://jasonsbradshaw.com/ LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ Facebook: https://www.facebook.com/jasonsbradshaw Instagram: https://www.instagram.com/jasonsbradshaw/ Twitter/X: https://x.com/jasonsbradshaw Follow Lior Arussy: Website: https://www.liorarussy.com/ LinkedIn: https://www.linkedin.com/in/liorarussy/ Youtube: https://www.youtube.com/@liorarussy652 Twitter/X: https://x.com/LiorStrativity Buy the book: Dare to Author!: Take Charge of the Narrative of Your Life https://a.co/d/1G3kIJO…

1
From Conflict to Connection: The Customer Experience Secrets That Build Loyalty for Life 27:07

11 weeks ago27:07

27:07

💥 What if the smallest shift could create your biggest breakthrough in business—and in life? In this heartfelt episode of Chats with Jason , bestselling author and CX legend Marilyn Suttle reveals how to turn tension into trust, mistakes into mentorship, and angry customers into raving fans. 💡 You’ll discover: ✅ The LAP framework for diffusing customer frustration fast ✅ Why empathy isn’t soft—it’s your sharpest leadership tool ✅ How a Ritz-Carlton employee turned heartbreak into humanity (real story!) ✅ The “Gladys Principle” for managing difficult people—at work and at home ✅ Why consistency and curiosity are the hidden keys to brand loyalty 🎯 Whether you're a frontline service star, a C-suite executive, or just someone who wants to lead with heart, this episode will give you the mindset, tools, and stories to transform every interaction. 💬 Drop a comment with your biggest takeaway. 🔔 Subscribe for more conversations that turn experience into impact. Because when you transform the experience, you transform your business—and the world around you. Follow Jason S Bradshaw: Website: https://jasonsbradshaw.com/ LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ Facebook: https://www.facebook.com/jasonsbradshaw Instagram: https://www.instagram.com/jasonsbradshaw/ Twitter/X: https://x.com/jasonsbradshaw Follow Marilyn Suttle: Website: https://marilynsuttle.com/ LinkedIn: https://www.linkedin.com/in/marilynsuttle/ Facebook: https://www.facebook.com/SuttleShift/ Youtube: https://www.youtube.com/@MarilynSuttle Twitter/X: https://x.com/marilynsuttle Buy the book: Who's Your Gladys? https://a.co/d/4FcGSeU…

1
All Business Is Personal: How Human Connection Wins in the Age of AI 29:10

12 weeks ago29:10

29:10

All Business Is Personal: How Human Connection Wins in the Age of AI | Joseph Michelli on Customer Experience Mastery ✨ What if the real secret to business success isn’t more technology... but more humanity? In this powerful episode of Chats with Jason , I sit down with world-renowned author, speaker, and human-centered leadership expert Dr. Joseph Michelli . We dive deep into why unforgettable customer experiences aren't created by accident — they’re crafted intentionally through care, connection, and curiosity. 🚀 You'll learn: Why "customer service" is dead — and how "customer experience" truly transforms brands. Joseph’s personal story of early failure (and what it taught him about listening first ). The #1 shift legendary brands like Starbucks, Zappos, and Ritz-Carlton made to win lifelong loyalty. How to balance technology and humanity in the Age of AI. The small leadership change you can make TODAY that will dramatically impact your customer and employee experience. 🎯 Key Takeaway: Personalization is not the same as being personal. In a world of automation, real human connection is your unfair advantage. 💬 Favorite Quote: "AI can give you personalization — but it takes people to make it personal." — Joseph Michelli 🔥 Plus, Joseph shares behind-the-scenes insights from his newest book: "All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement" — including how One Medical became so successful Amazon bought them for $4 billion. 👀 If you care about leadership, customer loyalty, or building a brand people love — this is a must-watch. 🔔 Don’t forget to like, comment, and subscribe — it helps more leaders create unforgettable experiences! #CustomerExperience #Leadership #JosephMichelli #BusinessGrowth #ChatsWithJason Follow Jason S Bradshaw: Website: https://jasonsbradshaw.com/ LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ Facebook: https://www.facebook.com/jasonsbradshaw Instagram: https://www.instagram.com/jasonsbradshaw/ Twitter/X: https://x.com/jasonsbradshaw Follow Joseph Michelli: Website: https://www.josephmichelli.com/ LinkedIn: https://www.linkedin.com/in/josephmichelli/ Facebook: https://www.facebook.com/TheMichelliExperience Youtube: https://www.youtube.com/@TheMichelliExperience/ Twitter/X: https://x.com/josephmichelli Podcast: https://drjosephm.podbean.com/ Buy the book: All Business Is Personal: One Medical’s Human-Centered, Technology-Powered Approach to Customer Engagement - https://a.co/d/aAf5KRB…

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From One Viewer to One Million: TheSalonGuy’s Secret to a Powerful Brand 32:52

13 weeks ago32:52

32:52

💡 What happens when a bald guy decides to teach the world how to cut hair on YouTube? That’s the question Stephen Marinaro—aka TheSalonGuy—answered with over 1 million subscribers, hundreds of millions of views, and now a #1 bestselling book Why, What, How: The Step-by-Step Playbook for Creating a Memorable Brand. In this transformational episode of Chats with Jason, you’ll discover: 🔥 The viral moment that made Stephen go from “just one viewer” to inspiring millions 🔥 The power of taking uncomfortable action (like turning around at your car door and walking back into opportunity) 🔥 How a DM to Gary Vee turned into being featured in Crushing It! 🔥 Why skipping your “why” is killing your brand before it begins 🔥 What separates flash-in-the-pan influencers from those with real staying power 🎯 Whether you’re a creative entrepreneur, a brand builder, or just someone trying to stay relevant in a world of constant change—Stephen’s story will move you, challenge you, and fuel you to finally take action. 📚 Grab a copy of his game-changing book: Why, What, How 👉 Available now on Amazon at https://a.co/d/5GW69IK 💬 Timestamps 00:00 – Intro: Transforming the experience 01:11 – From salon chairs to YouTube stardom 04:29 – Why his first goal was just ONE person 07:16 – Crashing Fashion Week & interviewing celebs 10:16 – What most branding books miss 12:29 – Why “Why” matters more than ever 16:29 – Staying relevant in a world that’s constantly changing 19:18 – Hair, beards, and bonding with John Voight 22:29 – How a $200 bottle of wine got Gary Vee’s attention 28:13 – The ONE thing you must do after reading Stephen’s book ✅ If this episode lit a spark in you: 👍 Like 🔁 Share 📥 Comment below: What’s your “Why”? 🔔 Subscribe for more conversations with creators, disruptors & doers. 🧠 Because when you transform the experience—you transform your business and the world around you. #ChatsWithJason #TheSalonGuy #StephenMarinaro #BrandBuilding #EntrepreneurMindset #ContentCreators #HairIndustry #GaryVee #PodcastInterview #WhyWhatHow #Inspiration #CreativeEntrepreneurs #AuthenticityWins Follow Jason S Bradshaw: Website: https://jasonsbradshaw.com/ LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ Facebook: https://www.facebook.com/jasonsbradshaw Instagram: https://www.instagram.com/jasonsbradshaw/ Twitter/X: https://x.com/jasonsbradshaw…

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Guaranteed Success: Membership Can Skyrocket Your Profits 34:04

14 weeks ago34:04

34:04

Get ready for a game-changing conversation on 'Chats with Jason' where host Jason S. Bradshaw as he interviews Stu McLaren, a pioneering entrepreneur and membership expert. Stu shares his incredible journey from his first online sale in 2004 to co-founding the world's most popular membership platform on WordPress in 2008 and beyond. Discover how Stu's experiences and innovative ideas led to the creation of Membership.io and why he believes that a membership model is essential for business success. Learn valuable insights on launching and sustaining a membership, the importance of customer onboarding, and how to avoid common pitfalls. Plus, get an inside look at Stu and his wife Amy's philanthropic efforts with the Village Impact charity. Perfect for entrepreneurs, business owners, and leaders looking to create predictable profits and build lasting customer relationships. Don't miss out on this transformative episode! 🔥 Enjoyed this episode? Hit the thumbs-up button and subscribe for more insights on transforming your business. 🚀 🚀 Turn Your Passion into Predictable Profits! Imagine transforming what you already know and love into a thriving membership business that generates consistent monthly income. https://membershipworkshop.com?ref=r5z3u Join Stu McLaren's FREE Membership Workshop from May 8–15 and discover: How to identify your perfect membership niche Proven strategies to attract and retain loyal members Step-by-step guidance to launch your membership site successfully This exclusive workshop is available only once a year , and spots are limited. Don't miss this opportunity to build a business that offers freedom, impact, and recurring revenue. https://membershipworkshop.com?ref=r5z3u Remember I am donating 50% from any affiliate commissions to the charity, Village Impact. #MembershipModel #RecurringRevenue #BusinessGrowth #PredictableProfits #Entrepreneurship #BusinessStrategy Follow Jason S Bradshaw: Website: https://jasonsbradshaw.com/ LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ Facebook: https://www.facebook.com/jasonsbradshaw Instagram: https://www.instagram.com/jasonsbradshaw/ Twitter/X: https://x.com/jasonsbradshaw Follow Stu Mclaren: Website: https://stu.me/ LinkedIn: https://www.linkedin.com/in/stumclaren/ Facebook: https://www.facebook.com/stumclaren Instagram: https://www.instagram.com/stumclaren/ Youtube: https://www.youtube.com/@StuMe Twitter/X: https://x.com/StuMcLaren Tiktok: https://www.tiktok.com/@stumclaren Buy the book: Predictable Profits: Transform Your Business from One-Off Sales to Recurring Revenue with Memberships and Subscriptions Amazon - https://a.co/d/1xLPM2G Website - https://stu.me/predictable-profits Sign up for the Free Workshop here : https://membershipworkshop.com?ref=r5z3u Support Village Impact here: https://villageimpact.com/…

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Why Most People HATE Your Ideas (And How to Make Them Listen!) 25:25

15 weeks ago25:25