The CX Lie CEOs Believe—And How It’s Costing You Millions

Chats with Jason

What if “good enough” service is actually your business's silent killer? In this no-BS masterclass, I sit down with John Tschohl, the relentless global CX guru who's been transforming businesses for 50 years—not with gimmicks, but with world-class service that scales profits, not payrolls.

If you think customer experience is a “nice-to-have” or something you handled a decade ago, this episode is your wake-up call.

🚨 Inside this episode:

– Why most CEOs are dead wrong about how customers actually feel

– The 3 things every leader MUST do to create “over happy” customers

– How brands like Amazon, Costco, and Apple dominate through experience

– The real ROI of customer service (John backs it up with stock market proof)

– Why self-service and AI aren’t the problem—but your strategy might be

🎯 Key takeaway:

Great service isn’t a department—it’s a decision. And if you want to dominate your market, you can’t afford to leave it to chance.

✅ Subscribe to Chats with Jason for more unfiltered conversations that transform business through experience.

📲 Share this episode with a leader who thinks their CX is good enough.

💬 Comment below: What’s ONE thing you’ll change in your customer strategy after hearing John?

Follow Jason S Bradshaw:

Website: https://jasonsbradshaw.com/

LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/

Facebook: https://www.facebook.com/jasonsbradshaw

Instagram: https://www.instagram.com/jasonsbradshaw/

Twitter/X: https://x.com/jasonsbradshaw

Follow John Tschohl:

Website: https://johntschohl.com/

LinkedIn: https://www.linkedin.com/in/johntschohl/

Youtube: https://www.youtube.com/@ServiceQuality1

Facebook: https://www.facebook.com/JohnTschohlCustomerServiceGuru/

Buy the book: Relentless https://amzn.asia/d/0ciudC3