))
How Listening Protected Culture During the Remote Work Shift with Wendy Rummler
Manage episode 486647024 series 3571877
Content provided by Jason Lauritsen. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jason Lauritsen or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Join Jason for a powerful conversation with Wendy Rummler, Chief People Officer at Credit Acceptance. Wendy shares the inside story of how their organization transformed from a conventional, in-office workplace to a high-performing, remote-first organization, while earning multiple workplace awards year after year. The secret, she says, is fostering a culture where listening leads to meaningful action, and where transparency and feedback are non-negotiable.
Key lessons highlighted in our conversation include:
👉 True “listening cultures” require managers to close the feedback loop every time. Either by implementing suggestions, explaining their reasoning for declining, or seeking more information.
👉 Organizational change is a long-term journey. The best results occur when leaders approach engagement as a continuous and rigorous discipline.
👉 Transparency about “why” decisions are made, especially about difficult topics, builds trust, even when the answer isn’t what people want to hear.
👉 The most valuable employee feedback often points to operational obstacles, not just perks or benefits. Addressing these issues directly enables your people to do their best work.
👉 Remote work success hinges on proactive onboarding, strong mechanisms for relationship-building, and frequent, meaningful leader check-ins with every team member.
👉 Strong cultures assume positive intent. Leaders who communicate trust and aspire to help everyone succeed redefine performance expectations and team cohesion.
***
Connect with Wendy:
Linkedin: https://www.linkedin.com/in/wendy-rummler-69777611/
***
JOIN THOUSANDS OF LEADERS WHO ARE HARNESSING THE POWER OF RELATIONSHIPS AT WORK.
Subscribe to our newsletter:
https://jasonlauritsen.ck.page/950d3cff1f
***
Connect with Jason:
Website: https://jasonlauritsen.com/
YouTube: https://www.youtube.com/@JasonLauritsenVideo
LinkedIn: https://www.linkedin.com/in/jasonlauritsen/
Instagram: https://instagram.com/jasonlauritsen/
#Leadership #PeopleFirst #CompanyCulture #FeedbackLoop #WorkplaceExcellence
43 episodes
Share
