E240 | Embracing a Generalist Mindset and Flexibility in Career Growth: Céline Daley’s Journey to VP of Customer at DeepL

CHURN FM

Today on the show we have Céline Daley, the VP of Customer at DeepL.

In this episode, Céline shares her unique insights into embracing a generalist mindset and the role of flexibility in navigating tech careers. With a background that spans from marketing to customer success, and from startups to global companies, Céline's journey showcases the power of adaptability and learning in driving career growth.
We then discussed the importance of understanding business needs and how seeking adventure can lead to unexpected and rewarding career paths. We wrapped up by exploring Céline's strategies for building and scaling customer success teams, and how her generalist approach has been a key factor in her success.
As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly at [email protected]. Don't forget to follow us on Twitter.
Mentioned Resources:

• DeepL
• Brightwheel
• Zendesk
• Amanda Kleha
• Figma
• Anne Raimondi
• Asana
• Jarek Kutylowski
• Emeric Ernoult
• Agorapulse

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Chapters

1. E240 | Embracing a Generalist Mindset and Flexibility in Career Growth: Céline Daley’s Journey to VP of Customer at DeepL (00:00:00)

2. Welcome Celine Daley: The Journey from Marketing to Customer Success (00:02:13)

3. Zendesk to Brightwheel: Embracing Roles Across the Customer Journey (00:04:17)

4. Building DeepL's Success and Post-Sale Operations from Scratch (00:07:19)

5. The Value of a Generalist Mindset in Startup Growth and Adaptability (00:10:08)

6. Identifying and Responding to Business Needs Across Career Moves (00:16:57)

7. Strategies for Building a Customer Success Organization at DeepL (00:20:40)

8. Cross-Functional Collaboration: Enhancing Product, Sales, and Customer Success (00:27:22)

9. Navigating Career Growth: The Role of Mentorship, Learning, and Flexibility (00:33:23)