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115: Connections 2025: Day 2, Part 2 – Conversations with Tumi, Amplience, and CONA

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Manage episode 493452320 series 3559776
Content provided by Salesforce Commerce Cloud. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Salesforce Commerce Cloud or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In the rapidly evolving landscape of digital commerce, staying ahead of technological advancements is important for businesses seeking to deliver seamless and efficient customer experiences. This discussion explores the future of commerce innovation, featuring expert perspectives from Kchitij Kumar (KK) of Tumi, Kieran Lane of Amplience, and Becky Simmons from CONA Services. They address topics such as the dismantling of technology silos, the role of composable architecture, and the power of AI and metadata.

KK offers a glimpse into Tumi's strategic use of AI-driven customer segmentation to foster loyalty through personalized experiences. The episode also covers the integration of human capital with technology, the rise of retail media for omnichannel experiences, and the role of emotional loyalty in consumer decision-making.

Show Highlights:

  • Discussion on breaking down technology and process silos to enhance efficiency in commerce.
  • The evolution of Salesforce Commerce Cloud and Amplience’s role in composable architecture.
  • Use of AI and metadata in asset management to save time and resources.
  • Tumi's retail strategy evolution and AI-driven personalized customer experiences.
  • Examination of B2B commerce strategies and e-commerce storefronts.

Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review,” then a quick line with your favorite part of the episode. It only takes a second, and it helps spread the word about the podcast.

Supporting Resources:

***

Episode Credits

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

  continue reading

115 episodes

Artwork
iconShare
 
Manage episode 493452320 series 3559776
Content provided by Salesforce Commerce Cloud. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Salesforce Commerce Cloud or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In the rapidly evolving landscape of digital commerce, staying ahead of technological advancements is important for businesses seeking to deliver seamless and efficient customer experiences. This discussion explores the future of commerce innovation, featuring expert perspectives from Kchitij Kumar (KK) of Tumi, Kieran Lane of Amplience, and Becky Simmons from CONA Services. They address topics such as the dismantling of technology silos, the role of composable architecture, and the power of AI and metadata.

KK offers a glimpse into Tumi's strategic use of AI-driven customer segmentation to foster loyalty through personalized experiences. The episode also covers the integration of human capital with technology, the rise of retail media for omnichannel experiences, and the role of emotional loyalty in consumer decision-making.

Show Highlights:

  • Discussion on breaking down technology and process silos to enhance efficiency in commerce.
  • The evolution of Salesforce Commerce Cloud and Amplience’s role in composable architecture.
  • Use of AI and metadata in asset management to save time and resources.
  • Tumi's retail strategy evolution and AI-driven personalized customer experiences.
  • Examination of B2B commerce strategies and e-commerce storefronts.

Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review,” then a quick line with your favorite part of the episode. It only takes a second, and it helps spread the word about the podcast.

Supporting Resources:

***

Episode Credits

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

  continue reading

115 episodes

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