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Content provided by Jody Maberry and Lee Cockerell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jody Maberry and Lee Cockerell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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Using Video for Customer Support

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Manage episode 467285844 series 91776
Content provided by Jody Maberry and Lee Cockerell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jody Maberry and Lee Cockerell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

"Customers today really want that speed of answer. They are impressed when people who get back to them quickly and answer their questions."

Video can transform your customer service in ways you might not have imagined. It seems like today speed and personalization are key. I have found that using video for customer support can set you apart from the competition. Read my blog for more from this episode on how video makes it easier to connect with your customers on a personal level.

Notable Moments

00:37 Addressing Customer Support with Videos

04:57 Effective Communication Through Video

07:14 Using Video for Internal Communication

10:12 Planning for Clear Communication

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

  continue reading

554 episodes

Artwork

Using Video for Customer Support

Creating Disney Magic

217 subscribers

published

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Manage episode 467285844 series 91776
Content provided by Jody Maberry and Lee Cockerell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jody Maberry and Lee Cockerell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

"Customers today really want that speed of answer. They are impressed when people who get back to them quickly and answer their questions."

Video can transform your customer service in ways you might not have imagined. It seems like today speed and personalization are key. I have found that using video for customer support can set you apart from the competition. Read my blog for more from this episode on how video makes it easier to connect with your customers on a personal level.

Notable Moments

00:37 Addressing Customer Support with Videos

04:57 Effective Communication Through Video

07:14 Using Video for Internal Communication

10:12 Planning for Clear Communication

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

  continue reading

554 episodes

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