Gen AI in Action: Boosting Customer Support and Success Strategies

CSM Practice - The Customer Success Podcast

Send us a text

Discover the transformative power of AI tools in customer support with industry experts Irit Eizips and Boaz Arbel. Gain insights into how Gen AI enhances support services and drives proactive strategies for efficient and advanced support teams. Explore real-world examples showcasing AI's impact on response quality and streamlined processes.

Key Highlights:

• Learn how Gen AI revolutionizes customer support for proactive and efficient teams.
• Understand the role of AI in refining response quality and streamlining support processes.
• Gain insights into leveraging AI tools for sentiment automation and adapting to evolving customer preferences.

ABOUT THE GUEST

Boaz Arbel, is a CS executive, an Advisory Board member, and the founder and leader of the ICSEF, the Israeli Customer Success Executives Forum, and the Israeli CS Operations Management forum. In addition he is an Advisory Board Member at with, a coach for CS leaders, and a volunteer mentor at Scale-up Velocity.
🔗 You may connect with Boaz via LinkedIn
Watch the interview here!
#CustomerSupport #AIRevolution #ProactiveStrategies #DigitalTransformation
◾️◽️◾️◽️◾️◽️◾️◽️
Additional Resources:
📑 Read: How to Get Your CS Tech Stack in Order
🎥 Watch: Revolutionize Your Customer Success with Generative AI
⏬ Download: Customer Success Technology Stack

👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:
1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩
Track key KPIs to boost CSM performance. Grab my cheatsheet to focus on metrics that matter—scale smarter & grow revenue. Click here to download.

2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨
I share strategic insights & practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies & driving serious impact. Click here to join.

3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?
Building a CS practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS team—without the guesswork & costly missteps of figuring it out alone. Learn more.

📌 Visit our Website - CSM Practice

Chapters

1. Intro (00:00:00)

2. Challenges (00:03:59)

3. Customer Shift (00:06:41)

4. Internal Changes (00:10:29)

5. Perception Shift (00:13:17)

6. Opportunity Recognition (00:15:22)

7. Sentiment Automation (00:17:40)

8. GenAI Use Cases (00:20:11)

9. Knowledge Creation (00:22:54)

10. Future GenAI (00:28:42)