What You Don't Know About Customer Success Career Paths - Deltek Does!

CSM Practice - The Customer Success Podcast

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Dive into the depths of the Customer Success career path and uncover career development insights with Christine Boermeester, Senior Director of Customer Success at Deltek, on this enlightening episode of the CSM Practice Podcast.

Christine, a true mastermind in the CS domain, shares her invaluable experience with Deltek's groundbreaking approach to establishing a clear career framework for CSM teams. This episode is a goldmine for tech CEOs and SaaS leaders, offering:
KEY HIGHLIGHTS

- Discover how Deltek's innovative career development framework brings enhanced clarity and motivation to their CSM team.

- Gain access to Christine's expert strategies for integrating competencies with career advancement — essential knowledge for both CSMs and executives.

- Explore the transformative power of a well-defined career path in fostering team cohesion and nurturing a vibrant company culture.

Click here to watch the interview on YouTube.
ABOUT OUR GUEST
Christine Boermeester, Senior Director of Customer Success at Deltek, has championed exceptional customer experiences and honed her expertise in building global customer success teams over her 20+ years with the company. She believes that proactively nurturing customer relationships, ensuring ease of doing business, and supporting and developing her employees are key to elevating both the customer and employee experience, leading to increased growth.
🔗 You may connect with Christine via LinkedIn: https://www.linkedin.com/in/christine-boermeester-9315472/

#TechLeadership #SaaSSuccess #CustomerSuccessManagement #CareerGrowth

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ADDITIONAL RESOURCES
Women in Customer Success Podcast - https://www.marijaskobepilley.com/podcast
Women at Work Podcast - https://hbr.org/2018/01/podcast-women-at-work

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Chapters

1. Deltek CS Team (00:00:00)

2. Why should my company have a Customer Success career path? (00:03:11)

3. Promotions from within (00:07:03)

4. CSM Competencies (00:08:37)

5. Being a Team Player (00:13:27)

6. Overview of Different Career Development Tracks (00:18:15)

7. Executives Listen Up! Steps to take (00:21:46)

8. Recommended Resources (00:24:45)