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Reimagining Patient Experience with Consumer-Driven Insights
Manage episode 466342110 series 3481684
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Customerland is a podcast about Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.
So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
Chapters
1. Reimagining Patient Experience with Consumer-Driven Insights (00:00:00)
2. Healthcare Experience (00:00:01)
3. Transforming Healthcare Experience Platforms (00:09:40)
4. Elevating Healthcare Experience Platforms (00:22:51)
113 episodes
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