Seeing Through the Customer Lens for Enhanced Revenue

Customerland

Ever wondered how AI is set to reshape the world of Revenue Operations (RevOps) and lead to explosive growth? Tune in as we engage with Shane Evans, the Chief Revenue Officer at Gong, who peels back the curtain on the transformative power of AI and strategic partnerships in revitalizing revenue growth. Shane’s insights will revolutionize your understanding of how businesses can shift from outdated methods to innovative strategies that prioritize creativity and adaptability, even in the face of challenges like the pandemic and economic shifts.
In our conversation, Shane takes us behind the scenes of Gong’s journey, revealing how the company collaborates with over 250 partners to enrich the sales technology ecosystem with AI-driven insights. Discover how Gong’s strategic partnerships, such as those with Sandler and Medpix, facilitate real-time coaching and feedback, while also providing a unique advantage to CFOs by aligning with financial priorities. Shane also addresses a common myth about AI replacing jobs, presenting compelling evidence that businesses embracing AI are actually expanding their teams, showcasing the responsible integration of AI in boosting productivity and growth.
Finally, we explore the necessity of adopting a customer-centric mindset to unlock new revenue opportunities. Shane explains how businesses can realign their strategies by understanding customer needs and preferences, turning what used to be a long-winded process into a swift, ongoing engagement. This episode promises to arm you with fresh perspectives on aligning business priorities with customer expectations, paving the way for innovative solutions and enhanced revenue growth. Get ready to rethink how you approach RevOps and discover the potential that lies in seeing the world through your customers' eyes.

Customerland is a podcast about Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.

So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.

Chapters

1. Seeing Through the Customer Lens for Enhanced Revenue (00:00:00)

2. RevOps Evolution in Revenue Technology (00:00:01)

3. AI and Partnerships for Revenue Growth (00:12:55)

4. Driving Revenue Growth Through Strategic Partnerships (00:20:24)

5. Customer-Centric Approach for Revenue Growth (00:33:14)