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Curiosity, Leadership, and the Path to Customer Excellence
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What does it take to go beyond customer satisfaction and achieve true customer excellence? In this episode, we’re in Dubai with Vimal Rai, founder of Commercial Excellence Partners, exploring how curiosity, leadership, and innovation can empower businesses to create meaningful, transformative experiences.
Vimal shares insights on redefining customer journeys, fostering human connections, and moving beyond transactional relationships to leave customers better than they were before. Packed with real-world examples and actionable strategies, this episode is a must-listen for leaders looking to inspire change and elevate customer experiences.
Vimal Rai on LinkedIn: linkedin.com/in/vimalrai
Learn more about Vimal's work at their website: https://commercialexcellence.co/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
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