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Exploring the Future of CX in a Rapidly Evolving World
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In this episode of CX in the Wild, we sit down with Subhi Farah, CEO and co-founder of Kanari, the Middle East’s first customer experience platform. From leading CX innovation in Dubai’s unique ecosystem to competing with global giants, Subhi shares how Kanari partners with businesses to embed customer-centricity and scale innovation in a fast-evolving market.
We explore the transformative role of AI in customer insights, the challenges of building CX cultures in commercially driven organizations, and the exciting opportunities emerging across Africa. This conversation provides a powerful look at the strategies shaping the future of customer experience.
Join us for an inspiring discussion that blends technology, culture, and innovation to craft meaningful customer connections.
Subhi Farah on LinkedIn: linkedin.com/in/subhifarah
Learn more about Subhi's work at their website: https://kanari.cx/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
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