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AI, Accessibility, and the Next Frontier of Customer Experience
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We sit down with Kristina Glave, CX Research Lead at Deutsche Telekom, to explore the evolving landscape of customer experience. Broadcasting from Frankfurt, we discuss how cultural differences and emerging technologies are shaping the future of CX innovation.
Kristina shares her approach to combining qualitative and quantitative research, revealing how her team uncovers customer needs across Europe. From the rise of AI-powered solutions to the importance of accessibility and inclusivity, this conversation highlights how brands can create meaningful experiences.
We also explore the balance between digital and physical worlds, human reactions to authenticity, and the future of personalized assistants that adapt to individual needs. Whether you’re a CX professional, a tech enthusiast, or simply curious about the intersection of innovation and humanity, this episode offers fresh perspectives on delivering customer excellence in a rapidly changing world.
Join us for a thought-provoking conversation that redefines the possibilities of CX design.
Kristina Glave on LinkedIn: linkedin.com/in/kristina-glave-919941103
Learn more about Kristina's work at their website: https://www.telekom.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
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