))
Revolutionizing Airline Retail: The Future of CX in Aviation
Manage episode 463017689 series 3379603
Content provided by Dennis Wakabayashi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dennis Wakabayashi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
We journey to the dynamic hub of Dubai to explore the ever-evolving landscape of aviation retail and customer experience with Namrata Balwani, the marketing lead at TPConnects Technologies. Together, we dive into the complexities of B2B SaaS, modernizing airline retailing, and enabling seamless customer journeys from booking to destination.
Namrata shares her insights on balancing data-driven innovation with the human touch, the art of personalization in a diverse and rapidly growing region, and the pivotal role of digital transformation in reshaping industries. Plus, hear fascinating stories of Dubai’s unmatched safety, efficiency, and vision for the future of CX.
Join us as we uncover the lessons from one of the world’s most ambitious markets and explore what lies ahead for CX in 2025 and beyond. This conversation will inspire marketers, innovators, and CX enthusiasts alike.
Namrata Balwani on LinkedIn: linkedin.com/in/namratabalwani
Learn more about Namrata's work at their website: https://tpconnects.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
132 episodes
Share
