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Human-Friendly Tech: Smarter Decisions in a Fast-Moving World
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The future is coming fast, but does it have to feel overwhelming? On this episode of CX in the Wild, we sit down with Kate O'Neill, a leading voice in human-centered technology and author of What Matters Next? A Leaders Guide to Making Human Friendly Tech Decisions in a World That is Moving Too Fast.
Kate breaks down what it takes to make better decisions in an age of AI, data privacy, and rapid innovation. We explore why the future is just a continuation of the present, how businesses can build technology that serves people instead of the other way around, and why sustainable and ethical choices are the real key to long-term success.
If you are a leader making tough calls about the future or just trying to understand how technology and customer experience intersect, this conversation is for you. Tune in for a straight-shooting take on what is next and how to make it work for everyone.
Kate O'Neill on LinkedIn: linkedin.com/in/kateoneill
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
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