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Transforming Customer Experience with Technology and Human Connection
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Muayad Kayyali joins us on CX in the Wild to share his journey from the front lines of contact centers to leading sales in the CCaaS space, an evolution that gives him a rare inside out perspective on what really drives CX success.
We break down the power of AI driven solutions, the push for seamless omnichannel engagement, and how the Middle East is setting new benchmarks for CX innovation. But beyond the tech, one truth stands out: nothing works without the people. Muayad makes it clear that investing in agents is not optional. It is the foundation of exceptional customer experiences.
If you want to know where CX is headed and how to get there, this is the conversation you need to hear. Let’s keep pushing the industry forward together.
Muayad Kayyali on LinkedIn: linkedin.com/in/muayad-al-kayyali-362b46120
Learn more about Muayad's work at their website: https://voiso.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
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