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S1E13: How Automotive BDC & Service BDC Can Help Dealers Provide Excellent Customer Experiences
Manage episode 479806834 series 3661391
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Strolid CEO Vin Micciche and VP of Client Success Josh Sack explore how integrated BDC strategies elevate dealership-customer relationships. The episode emphasizes the critical role of rapid phone response times (under three rings) in preventing customer defection, proactive service appointment management, and leveraging post-purchase lifecycle engagement to boost retention. Key examples include using service BDCs to reduce advisor burnout and deploying recall management campaigns that increase warranty revenue by 25%. A standout insight: “Every unanswered call is a missed opportunity to secure lifetime customer loyalty. Speed isn’t just efficiency; it’s revenue protection.” Learn more about how Strolid helps dealerships Never Miss opportunities for dealers at https://www.strolid.com.
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