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S1E14: The Human Side of AI In Automotive BDC: A People-Centric Approach
Manage episode 479806833 series 3661391
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Vin Micciche and Strolid CTO Thomas McCarthy-Howe dissect how AI enhances rather than replaces human empathy in dealership communications. The conversation highlights AI’s role in sentiment analysis during calls, automating CRM note-taking to free agents for complex interactions, and using conversation history to personalize follow-ups. Thomas emphasizes Strolid’s “robot food” philosophy: AI ingests data to empower agents, not eliminate them, ensuring compliance via the vCon conversational data standard. Key takeaway: “AI isn’t about replacing people. It’s about giving them superhuman memory to build deeper trust.” Learn more about how Strolid helps dealerships Never Miss opportunities for dealers at https://www.strolid.com.
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