More Staff, or More Efficiency? How to Tell with Dr. Paul Etchison

Dental Practice Heroes

Are your front desk team members constantly asking for more help? In this revealing episode, I tackle the challenging question every dental practice owner faces: when should you hire more administrative staff versus improving your systems?
I walk through practical solutions I implemented during COVID when my team was drowning in new protocols and administrative burdens. Rather than immediately hiring additional staff, we automated patient check-ins, digitized forms, and streamlined communication processes. The results were transformative - not only did we handle the increased workload without adding headcount, but we created a less stressful environment for our existing team.
Ready to transform your front desk operations? This episode delivers actionable insights to help you build a more efficient, profitable practice without unnecessarily expanding your payroll. Your administrative team - and your bottom line - will thank you.

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Chapters

1. The Staffing Dilemma (00:00:00)

2. COVID's Impact on Admin Workload (00:04:34)

3. The $720,000 Rule Explained (00:06:24)

4. Outsourcing and AI Solutions (00:08:14)

5. Phone Management Strategies (00:10:09)

6. Automation vs. Hiring More Staff (00:14:21)

7. Final Takeaways and Optimization Tips (00:16:46)