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Content provided by Stacy Sherman and Doing CX Right®. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Stacy Sherman and Doing CX Right® or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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171. AI Voice Agents: Big CX Wins, Smarter Lessons, Better ROI | Richard Lin
Manage episode 476983881 series 2907625
Content provided by Stacy Sherman and Doing CX Right®. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Stacy Sherman and Doing CX Right® or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
AI voice agents are already on the front lines — answering calls, switching languages, and gathering insights from every interaction. But automation alone won’t deliver great customer experiences (CX). The key is doing it right.
In this episode of Doing CX Right, Stacy Sherman and Richard Lin, CEO of Anyreach, explore how to deploy voice AI with transparency, personalize at scale, and prepare for a future where AI isn’t just assisting humans — it’s talking to other AI. Because the real ROI isn’t in automation alone — it’s in how you design the experience. Smart choices turn AI from a cost-saver into a brand-builder
Learn more at DoingCXRight.com. Access our FREE Customer Experience Audit Tool: Click here.
Grow as a CX Professional with our numerous Resources.
Book time with Stacy here.
174 episodes
Share
Manage episode 476983881 series 2907625
Content provided by Stacy Sherman and Doing CX Right®. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Stacy Sherman and Doing CX Right® or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
AI voice agents are already on the front lines — answering calls, switching languages, and gathering insights from every interaction. But automation alone won’t deliver great customer experiences (CX). The key is doing it right.
In this episode of Doing CX Right, Stacy Sherman and Richard Lin, CEO of Anyreach, explore how to deploy voice AI with transparency, personalize at scale, and prepare for a future where AI isn’t just assisting humans — it’s talking to other AI. Because the real ROI isn’t in automation alone — it’s in how you design the experience. Smart choices turn AI from a cost-saver into a brand-builder
Learn more at DoingCXRight.com. Access our FREE Customer Experience Audit Tool: Click here.
Grow as a CX Professional with our numerous Resources.
Book time with Stacy here.
174 episodes
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