172. Overcoming Mistakes: Proven Strategies for Turning Regret into Wins: Daniel Pink

Doing Customer Experience Right‬ with Stacy Sherman

We’re bringing back one of our most popular episodes—and for good reason. This conversation struck a chord with so many of you, and its insights are just as relevant today as when it first aired.

Regret is one of the most intense and universal human emotions. It often comes with guilt, remorse, or shame—but it also holds the power to drive growth, transformation, and better decision-making, both in life and in business.

In this encore episode of Doing CX Right, Stacy Sherman is joined by Daniel H. Pink, renowned author of five New York Times bestsellers. Together, they unpack the surprising value of regret and how embracing it can help leaders and customer experience professionals show up more intentionally—for their teams, their customers, and themselves.

🎧 What you'll learn:

• The crucial role regret plays in the business world

• How to channel regret into positive change and leadership growth

• Real-life stories and techniques to lead with more empathy and clarity

• Insights on the future of work, AI, and human connection

• The personal moments that inspired Daniel to write The Power of Regret

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