EP.01 - Maintaining Company Culture & Core Values

Dynamic Business Leaders Podcast

In this episode, I interview Christina & Scott Beckett of USA Roller Chain & Sprockets on the role core values play in maintaining their company culture as they scale their family-owned organization. Lots of great advice shared from two well-respected entrepreneurs as we cover topics such as:

• Knowing the who, what, where, when, and why.
• Setting clear expectations to avoid mutual mystification.
• Realizing that not every prospect will be a good fit.
• Sticking to your core values and never negotiating with non-negotiables.
• Always telling the customer the truth.
• Building skills through cross-training.
• Constantly rehearsing, reviewing, and revising your processes.
• Leaving your work at work.
• Being moldable and willing to embrace change.
• Identifying and learning from the golden nuggets in every situation.
• Being excited for people and showing appreciation.
• Having an attitude of gratitude.

Chapters

1. EP.01 - Maintaining Company Culture & Core Values (00:00:00)

2. 20-Year Overnight Success (00:01:39)

3. IDS - Identify, Discuss, Solution (00:03:17)

4. The Roller Chain & Sprockets Story (00:05:25)

5. Know the "Who, What, Where, When, and Why" (00:09:28)

6. Not Every Prospect is a Good Fit (00:12:05)

7. Never Negotiate with Non-Negotiables (00:17:52)

8. Having a Self-Policing Culture (00:19:51)

9. Building Skills Through Cross-Training (00:25:09)

10. Rehearse, Review, and Revise Your Processes (00:29:03)

11. Leave your Work at Work! (00:30:09)

12. There are "Golden Nuggets" in Every Situation (00:32:28)

13. The "Wish" Board (00:35:11)

14. Having an Attitude of Gratitude (00:36:25)