The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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Content provided by Harshida Acharya, Fulfillment IQ, Ninaad Acharya, and Dan Coll. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Harshida Acharya, Fulfillment IQ, Ninaad Acharya, and Dan Coll or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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How DHL’s Scott Ashbaugh Is Rethinking Logistics, Automation & USPS Reform
Manage episode 490338617 series 3376229
Content provided by Harshida Acharya, Fulfillment IQ, Ninaad Acharya, and Dan Coll. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Harshida Acharya, Fulfillment IQ, Ninaad Acharya, and Dan Coll or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
What You’ll Learn
- How DHL responded to USPS’s $40B modernization
- Why DHL scrapped fixed automation in favor of flexibility
- What “middle mile” scale looks like in action
- Why giving GMs shadow P&Ls boosted morale and results
- How DHL realigns pricing and sales incentives to protect GP
- The downstream risks of misjudging demand post-COVID
- DHL’s mindset shift: from prediction to adaptability
Highlights
- [00:00] Who is Scott Ashbaugh?
- [04:00] USPS reform: pain, logic, and adaptation
- [07:30] Network design: why DHL embraced the pullback
- [10:30] DHL’s middle mile moat
- [12:30] Warehouse automation: from fixed to flexible
- [18:00] Aligning ops, pricing, and sales strategy
- [23:00] Betting on customers: what DHL looks for
- [27:00] Pricing transparency as a competitive edge
Quotes
- [00:05:08] “In an organization that big with that many stakeholders, you gotta take 10 steps forward knowing that you're gonna get beat up nine steps backward just to get one forward.” - Scott Ashbaugh:
- [00:13:04] “We got a crossbelt sorter… but it’s a very fixed machine. You can’t just unbolt it and move it.” Scott Ashbaugh:
- [00:21:24]: “They felt like they actually could control their fate. You really get to see the creativity of the folks in the field.” - Scott Ashbaugh
- [00:03:21] “When you can bring that empathy and that experience and that knowledge to the commercial side, it just resonates internally and externally tremendously.” - Dan Coll:
About the Guest
Scott Ashbaugh is Chief Commercial Officer at DHL eCommerce Americas. With over 16 years of experience across operations, automation, and commercial strategy, Scott brings an insider’s view into how DHL scales under pressure while staying agile.
Links Mentioned
Subscribe and Keep Learning!
If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.
Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube
109 episodes
Share
Manage episode 490338617 series 3376229
Content provided by Harshida Acharya, Fulfillment IQ, Ninaad Acharya, and Dan Coll. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Harshida Acharya, Fulfillment IQ, Ninaad Acharya, and Dan Coll or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
What You’ll Learn
- How DHL responded to USPS’s $40B modernization
- Why DHL scrapped fixed automation in favor of flexibility
- What “middle mile” scale looks like in action
- Why giving GMs shadow P&Ls boosted morale and results
- How DHL realigns pricing and sales incentives to protect GP
- The downstream risks of misjudging demand post-COVID
- DHL’s mindset shift: from prediction to adaptability
Highlights
- [00:00] Who is Scott Ashbaugh?
- [04:00] USPS reform: pain, logic, and adaptation
- [07:30] Network design: why DHL embraced the pullback
- [10:30] DHL’s middle mile moat
- [12:30] Warehouse automation: from fixed to flexible
- [18:00] Aligning ops, pricing, and sales strategy
- [23:00] Betting on customers: what DHL looks for
- [27:00] Pricing transparency as a competitive edge
Quotes
- [00:05:08] “In an organization that big with that many stakeholders, you gotta take 10 steps forward knowing that you're gonna get beat up nine steps backward just to get one forward.” - Scott Ashbaugh:
- [00:13:04] “We got a crossbelt sorter… but it’s a very fixed machine. You can’t just unbolt it and move it.” Scott Ashbaugh:
- [00:21:24]: “They felt like they actually could control their fate. You really get to see the creativity of the folks in the field.” - Scott Ashbaugh
- [00:03:21] “When you can bring that empathy and that experience and that knowledge to the commercial side, it just resonates internally and externally tremendously.” - Dan Coll:
About the Guest
Scott Ashbaugh is Chief Commercial Officer at DHL eCommerce Americas. With over 16 years of experience across operations, automation, and commercial strategy, Scott brings an insider’s view into how DHL scales under pressure while staying agile.
Links Mentioned
Subscribe and Keep Learning!
If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.
Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube
109 episodes
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Similar to eCom Logistics Podcast
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
…
continue reading
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The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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