#23 - How One Op Shop Gave Back $1 Million—and Changed Lives Forever with Theo Van Bezouwen

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The Hillview Op Shop demonstrates how a social enterprise can harness community spirit to create a remarkable impact by transforming donated goods into life-changing community initiatives. Manager Theo Van Bezouwen shares the inspiring evolution of what locals affectionately call "the David Jones of op shops" — a 2,000-square-metre operation that generated over $1 million for community projects in the past year alone.
What began as one church member's vision in 2018 has grown into a bustling hub powered by more than 150 volunteers from diverse backgrounds. Throughout our conversation, Theo reveals how these volunteers — many arriving with their struggles, from health challenges to broken relationships — find healing and purpose through their service. "Some of them come here with problems," Theo explains, "but once they volunteer here for a while, those problems seem to disappear because they feel wanted, needed, respected and valued."
The ripple effects of this community powerhouse extend far beyond its walls. University scholarships support students who are often the first in their families to pursue higher education. Mental health initiatives through the Avondale Community Counselling Centre provide accessible support for those in need. Emergency relief programs assist survivors of domestic violence and elder abuse with essential items and financial support. Behind each initiative lies the organization's guiding principle: "What's the loving thing to do?"
Perhaps most moving are the stories of transformation — from the elderly shopper who visits weekly not just for bargains but for connection to the volunteer who received flowers during a mental health crisis and felt the embrace of her "Hillview family" when she needed it most. These moments reveal the true mission behind the merchandise: creating a community where everyone belongs.
Ready to contribute to this powerful vision? Whether through donations, shopping, or volunteering, Theo's advice is simple: "Don't leave it forever. Go out and do it today."

Connect with Hillview Op Shop at 0407 497 855 or [email protected] and discover how giving back might change your life.

Follow Hillview Op Shop on Facebook here: https://www.facebook.com/people/Hillview-Op-Shop/61572862858370/

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Chapters

1. Welcome and Introduction (00:00:00)

2. Meet Theo: From Private Industry to Op Shop Manager (00:01:41)

3. The Hillview Op Shop Origin Story (00:02:52)

4. Volunteers: The Backbone of the Operation (00:05:27)

5. Community Impact and Scholarship Programs (00:08:35)

6. Quality Donations and Local Connections (00:12:19)

7. Supporting the Vulnerable in Community (00:16:07)

8. Volunteer Transformation and Future Vision (00:19:05)

9. Call to Action and Contact Information (00:21:19)