How Dealerships Are Boosting CSI & Revenue with Lyft, with Jared Levi

Fixed Ops Roundtable

What if your service department could boost CSI scores, improve efficiency, and increase daily revenue—all by eliminating your shuttle?

In this episode, I’m joined by Jared Levi from Lyft Business, alongside my co-host Sarah Vantine, for a powerful deep dive into how Lyft is transforming the retail automotive experience for dealerships nationwide.

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What we discuss in this episode:

• How thousands of dealers are using Lyft to modernize courtesy rides and vehicle pick-up/drop-off
• The direct impact on CSI scores (think +25 points in some cases!)
• Why customers and advisors love Lyft—and how it’s saving both time and money
• How OEMs are stepping in to cover the cost of rides
• The difference between Lyft Concierge vs. Vouchers
• Real-world examples of how Lyft is helping dealers increase service throughput and bottom-line revenue

You’ll hear how one dealer added $2,000 in DAILY revenue by switching to Lyft.

This conversation is full of actionable insights and eye-opening takeaways for anyone looking to level up their fixed ops game. If you’ve been wondering how to meet rising customer expectations without rising overhead—this episode is for you.

Learn More or Get Started with Lyft Business for Dealerships:

👉 https://go.lyftbusiness.com/auto

Listen to the episode featuring Jared Levi for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Jared Levi

Connect with Ted Ings and the Fixed Ops Roundtable:

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• Ted Ings on LinkedIn
• Center for Performance Improvement