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Why the Future of Service Is No Longer in the Dealership with Nolan Armpriester
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My guest in this episode is Nolan Armpriester, Director of Operations at Kinley Automotive Group in Pennsylvania—home to the #1 mobile service operation in the country.
In this episode, we dive into how Nolan and his team scaled a mobile service department from one van to over 30 mobile units, executing more than 35,000+ repair orders annually—without a template, without hype, and without excuses.
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What we discuss in this episode:
But this conversation goes way beyond numbers.
We explore what it actually takes to build something that lasts in an industry that’s shifting under our feet—how accountability management, process obsession, and a relentless focus on customer-first thinking can become the foundation for explosive, sustainable growth.
You’ll hear why Nolan believes:
- Traditional dealership footprints will shrink dramatically.
- Fixed ops needs to evolve to meet a new generation of expectations.
- “Saying no” is a mindset that will kill your growth.
- And why the real opportunity? Is no longer inside your building.
He also gives us a glimpse into how AI is being quietly integrated into their operation—not as a buzzword, but as a force-multiplier. This isn’t futurism. It’s execution.
If you’re in fixed ops, leadership, or anywhere near the dealership business, this episode is more than insight—it’s a roadmap. Nolan didn’t follow a trend. He built the trend.
And once you hear how he did it, you’ll start asking new questions about what’s possible for your own operation.
This isn’t an episode about “what’s coming.” It’s about what’s already here—quietly outperforming everyone else.
Listen to the episode featuring Nolan Armpriester for even more insights!
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Thanks, Nolan Armpriester
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