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Coralee Zueff's Top Tips to Help Technicians Trust Service Advisors
Manage episode 463984160 series 3473140
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Today, Jimmy Purdy and Coralee Zueff talk about shop management and how to find the ideal ratio of technicians to service advisors. Jimmy asks Coralee to share her experience and advice to shop owners on how to gain trust between advisors and technicians. Coralee gives tips on setting expectations and improving diagnostic processes for shop owners.
00:00 "Gearbox Podcast: Automotive Journeys"
05:42 Setting Customer Expectations as Advisors
07:17 Flexible Collaboration in Auto Shops
09:50 Streamlining Diagnostic Time Approval
14:42 Improving Diagnostic Processes in Shops
19:46 Handling Customer Complaints
22:44 Embracing Mistakes for Growth
23:46 Effective Communication in Shops
28:53 Balancing Car Repair vs. Replacement
30:55 "Comprehensive Car Inspection Sales Strategy"
34:43 "Balancing Human Touch in Sales"
38:49 DIY Auto Troubleshooting Tips
42:46 Finding Comfortable Terminology
45:46 Training Service Advisors on Brake Maintenance
49:00 Positive Feedback Journal
50:33 Global Auto Industry Coaching Classes
82 episodes
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