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Mike Allen Gives Free Diag and Won't Apologize
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In this episode of The Gearbox Podcast, Jimmy Purdy and Mike Allen talk about adaptability in today's industry. Mike shares why he offers free diag and gets into the constant balance between maintaining quality service and achieving growth.
Listen to Mike Allen's new podcast "Confessions of a Shop Owner" HERE
00:00 Rural Store to Automotive Career
04:13 College Dropout Party Life
07:59 "Anomaly and Natural Selection in Business"
10:33 Assessing Growth and Contentment
14:32 Diagnostic Compensation Unchanged
19:10 Two Possible Conversation Outcomes
20:34 Owner Operators' Confidence Struggle
23:10 Value of Paid Coaching vs. Free Info
28:29 Scaling Business Challenges
30:19 Overvalued Small Business Reality Check
34:25 Cash Flow and Cars Debate
36:49 Technician's Emotional Roller Coaster
40:03 Scaling Challenges and Service Quality
43:19 Customer Relations Impact Warranty Perception
46:00 Evening Party Plans
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