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#218 - Rich Knox of Betr Outsourcing
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š 25 Years in the Industry and Still Pushing Boundaries! š
I recently had the pleasure of sitting down with Rich Knox, Managing Director at Betr Outsourcing, on the latest episode of Get Out of Wrap. And let me tell youāthis conversation was packed with insights, passion, and a refreshing dose of honesty about the contact centre industry.
š” Key Takeaways:
āļø Success isnāt about luckāitās about hard work, resilience, and surrounding yourself with great people.
āļø Sales is NOT deadāitās a lost art in the UK, but Betr Outsourcing is proving that done right, itās an unstoppable force.
āļø Culture mattersābuilding a positive, performance-driven environment is key to sustainable growth.
āļø AI & tech are here to supercharge, not replace, the human touch in contact centres.
āļø Letās stop moaning and start celebrating what we do wellāUK contact centres are thriving, and we should be shouting about it! š
Rich and his team are disrupting the industry by blending experience with raw talent, challenging the status quo, and proving that UK outsourcing is still a powerhouse.
Letās flip the script and talk about what excites us about the future!
#ContactCentre #BPO #Leadership #Sales #CustomerExperience #GetOutOfWrap
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