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IRS Customer Experience Research
Manage episode 465330054 series 3624100
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Podcast Description:
In this episode, we explore a unique IRS contract opportunity focused on customer experience research and taxpayer satisfaction. The contract calls for skilled contractors to design, administer, and analyze surveys, focus groups, and other tools to improve taxpayer services and compliance. With a wide range of task areas—from survey administration and data analysis to process re-engineering and strategic planning—this contract is central to enhancing how the IRS engages with taxpayers.
Don’t miss this in-depth look at how your business can contribute to improving the taxpayer experience! Tune in to the podcast now and learn how to align your expertise with this impactful IRS contract opportunity.
Contact ProposalHelper at [email protected] to find similar opportunities and help you build a realistic and winning pipeline.
Chapters
1. Improving IRS Customer Experience (00:00:00)
2. Evolving IRS Customer Service Approach (00:10:51)
3. Uncovering IRS's Customer Service Improvements (00:16:49)
64 episodes
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