Lev Shome'a: The Power of a Listening Heart in Leadership w/ Claire Chandler | S4E7

Growing your business with People

In this episode of Growing Your Business with People, Jeff Lackey interviews Claire Chandler, CEO and founder of Talent Boost and a leadership therapist. They discuss the importance of leaders having a listening heart and how it contributes to their success.
Claire shares her insights on the challenges faced by CHROs and the need for them to have a safe space to vent and unpack their thoughts. She emphasizes the value of HR as a neural network within the organization and the need for HR leaders to synthesize and analyze the information they gather from various conversations. Claire also highlights the importance of aligning culture, purpose, and strategy in order to foster business growth through effective people management.
Key Takeaways:
✅ CHROs often feel isolated and hesitant to admit what they don't know, making it crucial for them to have a safe space to vent and unpack their thoughts.
✅ HR is uniquely qualified to be a deep listener and synthesize information from conversations across the organization, providing valuable insights to business leaders.
✅ Business leaders are hungry for better listening and feedback loops within their organizations, and they expect HR to play a role in providing that.
✅ CHROs need to empower their HR teams to take on more listening and feedback responsibilities, while also regaining control of their own calendars to create time for strategic thinking.
✅ The intersection of people, process, and performance, driven by a clear purpose, is crucial for fostering business growth through effective people management.
🔎 For more information about Claire or to grab a copy of 📖 "The Culture Effect," visit: https://www.clairechandler.net/
🔎 To learn more about Talent Boost, visit: https://www.talentboost.net/
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Special thanks to all those who encouraged me to do this podcast, with a special thanks to my son Jeffrey who challenged/inspired me to do this podcast, Vinnie and Emmett who have helped to post and promote it, and Aubrey who has provided me with good, constructive feedback along the way! Love, Dad