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Hospitality at work: Bridging opportunity and innovation

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Manage episode 453622255 series 2333339
Content provided by HBS Managing the Future of Work and Harvard Business School. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HBS Managing the Future of Work and Harvard Business School or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

How do you foster inclusion, economic mobility, and a sense of purpose across a global organization with both franchise and direct employees? Laura Fuentes, Hilton CHRO, on supporting frontline workers and promoting from within in a traditionally high-turnover business; meeting the needs of a diverse clientele with a diverse workforce; skills development; automation; and leveraging employee feedback.

  continue reading

248 episodes

Artwork
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Manage episode 453622255 series 2333339
Content provided by HBS Managing the Future of Work and Harvard Business School. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HBS Managing the Future of Work and Harvard Business School or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

How do you foster inclusion, economic mobility, and a sense of purpose across a global organization with both franchise and direct employees? Laura Fuentes, Hilton CHRO, on supporting frontline workers and promoting from within in a traditionally high-turnover business; meeting the needs of a diverse clientele with a diverse workforce; skills development; automation; and leveraging employee feedback.

  continue reading

248 episodes

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