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Episode 3: Speaking Gigs, Banned Words & Dental Mayhem

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Manage episode 490892160 series 2907380
Content provided by Horton Consulting. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Horton Consulting or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In Episode 3, Laura and Leanna are back with plenty of laughter and a side of chaos. From speaking surprises (this btw was a wind up) to patients storming in and swinging shirts over their heads — it’s a wild one.

Laura teases that Leanna might be speaking at the Dentistry Show, Laura’s idea of having a joke. She did confess to this wind up when filming wrapped up for the day!

They dig deeper into banned phrases in dental practice (hint: "take a seat" is out), explore the controversial plan to get teachers brushing kids’ teeth, and unpack a listener question about transitioning a dental nurse into a TCO role — including how to handle pay, responsibilities and expectations.

In this episode:
  • 🎤 Laura jokes that Leanna might be speaking at the Dentistry Show — but don’t worry, she was only winding her up (Laura!). All in good fun — and yes she sets the record straight in the show notes!
  • 🛎️ A story about the world’s most memorable waiter and secret hotel stays
  • Banned Word of the Week: “Take a seat” — say “make yourself comfortable” instead
  • ☕ Offer a “refreshment”, not “a drink” – language matters in patient care
  • 🚽 Why “bathroom” sounds better than “toilet” in a dental setting
  • 🪥 News: Should teachers teach tooth brushing in schools? Laura & Leanna debate
  • 🧒 Neglect vs. lazy parenting — and what’s really behind poor oral hygiene in kids
  • 📚 Laura’s oral health awakening & teaching Cub Scouts via Yellow Pages
  • 😂 Funny co-worker nicknames: Lantern, Motion Sensor, Foreskin
  • 😱 Confessions: Shirt-swinging protester and cake-stealing “non-verbal” guest
  • 🚨 Crime scene confession — when Monday morning starts with a broken door and blood
  • 👩‍⚕️ Listener Q: Transitioning a dental nurse to a TCO – how to do it properly
  • 💷 Pay bands, training periods, and how to have difficult conversations the right way

Links you may find useful

Link to send in your confession

Link to send in your question for the Horton Hangout

Horton Consulting

Horton Consulting - About us

Laura Horton - Instagram

Horton - Facebook

Laura Horton - LinkedIn

Laura Horton - TikTok

Leanna Best - LinkedIn

Leanna Best - Instagram

  continue reading

47 episodes

Artwork
iconShare
 
Manage episode 490892160 series 2907380
Content provided by Horton Consulting. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Horton Consulting or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In Episode 3, Laura and Leanna are back with plenty of laughter and a side of chaos. From speaking surprises (this btw was a wind up) to patients storming in and swinging shirts over their heads — it’s a wild one.

Laura teases that Leanna might be speaking at the Dentistry Show, Laura’s idea of having a joke. She did confess to this wind up when filming wrapped up for the day!

They dig deeper into banned phrases in dental practice (hint: "take a seat" is out), explore the controversial plan to get teachers brushing kids’ teeth, and unpack a listener question about transitioning a dental nurse into a TCO role — including how to handle pay, responsibilities and expectations.

In this episode:
  • 🎤 Laura jokes that Leanna might be speaking at the Dentistry Show — but don’t worry, she was only winding her up (Laura!). All in good fun — and yes she sets the record straight in the show notes!
  • 🛎️ A story about the world’s most memorable waiter and secret hotel stays
  • Banned Word of the Week: “Take a seat” — say “make yourself comfortable” instead
  • ☕ Offer a “refreshment”, not “a drink” – language matters in patient care
  • 🚽 Why “bathroom” sounds better than “toilet” in a dental setting
  • 🪥 News: Should teachers teach tooth brushing in schools? Laura & Leanna debate
  • 🧒 Neglect vs. lazy parenting — and what’s really behind poor oral hygiene in kids
  • 📚 Laura’s oral health awakening & teaching Cub Scouts via Yellow Pages
  • 😂 Funny co-worker nicknames: Lantern, Motion Sensor, Foreskin
  • 😱 Confessions: Shirt-swinging protester and cake-stealing “non-verbal” guest
  • 🚨 Crime scene confession — when Monday morning starts with a broken door and blood
  • 👩‍⚕️ Listener Q: Transitioning a dental nurse to a TCO – how to do it properly
  • 💷 Pay bands, training periods, and how to have difficult conversations the right way

Links you may find useful

Link to send in your confession

Link to send in your question for the Horton Hangout

Horton Consulting

Horton Consulting - About us

Laura Horton - Instagram

Horton - Facebook

Laura Horton - LinkedIn

Laura Horton - TikTok

Leanna Best - LinkedIn

Leanna Best - Instagram

  continue reading

47 episodes

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