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2025 Retail Outlook: AI, Loyalty, Mobile Growth & TikTok Shop Disruption | Listrak H2 Report Breakdown
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In this episode of Listrak’s Innovation Unleashed, host Jamie Elden sits down with Allie Naughton, Head of Client Strategy, to unpack key findings from the new half-year report. From the explosion of TikTok Shop and experiential loyalty programs to mobile’s dominance and the shifting role of AI in personalization and predictive marketing - this is your inside look at the trends, data, and strategies shaping the rest of 2025.
- How Apple iOS18 and inbox changes are impacting engagement
- Why loyalty is shifting from points to VIP experiences
- The surge in SMS, MMS, and RCS - and why it matters now more than ever
- Retailer predictions on holiday performance, inventory volatility, and price sensitivity
- How AI is redefining product discovery, personalization, and replenishment
- What TikTok Shop’s rise means for DTC and enterprise brands alike
Whether you're a retailer, marketer, or tech leader, this episode will give you actionable takeaways and strategic foresight to close the year strong.
Download the full report: https://www.listrak.com
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