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Intercom on Product: Product Strategy in the Age of AI
Manage episode 376953249 series 2505011
In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, discuss how AI is going to transform the software industry, and how startups can identify the best AI opportunities to target vulnerable incumbents.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
40 episodes
Manage episode 376953249 series 2505011
In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, discuss how AI is going to transform the software industry, and how startups can identify the best AI opportunities to target vulnerable incumbents.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
40 episodes
All episodes
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1 DeepSeek, Agents, and the Future of AI with Benedict Evans 47:29

1 Intercom on Product: How we became an AI-first company 46:14

1 Mastering SaaS metrics with Equals CEO Bobby Pinero 37:26

1 Beyond the AI hype: Understanding technological transformation with Benedict Evans 25:43

1 Off Script: Imagining the next era of customer service 20:08


1 Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC 56:38


1 Off Script: Reinventing customer service with AI 26:57

1 Making the jump from B2C to B2B product management 27:16

1 Off Script EP2 Teaser: Into the future with AI-first Customer Service 1:16

1 Introducing Off Script: Des Traynor on the AI revolution 26:53

1 The evolution of product management in the age of AI 40:51

1 How to design standout products in an AI world 26:24

1 Intercom on Product: Riding the AI wave in 2024 55:51

1 Intercom on Product: Product Strategy in the Age of AI 39:13

1 The AI revolution and the future of customer service 27:08

1 Our manifesto for next-generation customer service 32:23

1 ChatGPT is here to stay. Where will it take us? 41:35

1 How ChatGPT changed everything: Thoughts from the frontline of the AI/ML revolution 51:02


1 Intercom on Product: Facing the tech slowdown 27:43

1 Intercom on Product: Speeding back up when momentum drops 35:29

1 Intercom on Product: Keeping the momentum going as you scale 31:58

1 Intercom on Product: Accelerating your strategy after COVID-19 35:20

1 Intercom on Product: Defining sustainable innovation 40:08



1 Intercom on Product: Understanding your customer is key to good product judgment 32:00
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