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Mastering SaaS metrics with Equals CEO Bobby Pinero
Manage episode 453962938 series 2505011
Bobby Pinero, the co-founder and CEO of Equals, sits down with Mark Iafrate, Principal of Integrated Marketing at Intercom, to discuss the challenges of navigating product-market fit, the importance of understanding key metrics in the SaaS industry, common mistakes founders make in evaluating metrics, and the significance of storytelling in presenting data.
Watch Start Good trouble on YouTube: https://www.youtube.com/playlist?list=PLlCIldMZCaFpAwM39seMpQCUyexY98tUF
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://inter.com/productpodcast
Say hi on 👋
X: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
40 episodes
Manage episode 453962938 series 2505011
Bobby Pinero, the co-founder and CEO of Equals, sits down with Mark Iafrate, Principal of Integrated Marketing at Intercom, to discuss the challenges of navigating product-market fit, the importance of understanding key metrics in the SaaS industry, common mistakes founders make in evaluating metrics, and the significance of storytelling in presenting data.
Watch Start Good trouble on YouTube: https://www.youtube.com/playlist?list=PLlCIldMZCaFpAwM39seMpQCUyexY98tUF
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://inter.com/productpodcast
Say hi on 👋
X: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
40 episodes
All episodes
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1 DeepSeek, Agents, and the Future of AI with Benedict Evans 47:29

1 Intercom on Product: How we became an AI-first company 46:14

1 Mastering SaaS metrics with Equals CEO Bobby Pinero 37:26

1 Beyond the AI hype: Understanding technological transformation with Benedict Evans 25:43

1 Off Script: Imagining the next era of customer service 20:08

1 Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC 56:38

1 Off Script: Reinventing customer service with AI 26:57

1 Making the jump from B2C to B2B product management 27:16

1 Off Script EP2 Teaser: Into the future with AI-first Customer Service 1:16

1 Introducing Off Script: Des Traynor on the AI revolution 26:53

1 The evolution of product management in the age of AI 40:51

1 How to design standout products in an AI world 26:24
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