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1 Jeff Kerr: Our First Amendment Right to Receive Communications (from Monkeys) 30:14
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Liked"It is a scientific fact that these macaques, like all other primates, including humans, are communicating. They communicate in much the same way we do - facial expressions, vocalizations, body postures, those kinds of things." - Jeff Kerr Jeff Kerr is PETA foundations Chief Legal Officer. I asked him to come on the show to talk about one of PETA’s current lawsuits against the National Institutes of Health (NIH) and Nathional Institute of Mental Health (NIMH). PETA is arguing that the monkeys being tested on in a government run facility are capable of communication (or “are communicating”). And that we have a constitutional right under the First Amendment to receive their communications. This could be a game changer in allowing us to see what’s really going on in labs that are funded by taxpayer money, and which have so far been censored from public view. PETA’s lawsuit follows years of NIH’s attempts to deny Freedom of Information requests banning PETA executives from its campus and illegally censoring animal advocates’ speech on NIH’s public social media pages. Through the lawsuit, PETA is seeking a live audio-visual feed to see and hear real-time communications from the macaques who have been kept isolated, used in fear experiments, and had posts cemented into their heads. Anthropologists and other scientists have studied macaque and other primate communications for decades and know that the monkeys communicate effectively and intentionally through lip smacking, fear grimaces, body language, and various cries and sounds—all of which constitute speech under the law. Primatologists can analyze that speech on a deeper level to share their stories with the world.…
Ep. 67 - Celebrating Women in Tech with Michelle Ragusa-McBain of JS Group
Manage episode 286369947 series 2345014
Content provided by Barbara Paluszkiewicz and Barb Paluszkiewicz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Barbara Paluszkiewicz and Barb Paluszkiewicz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Madeline Albright, the first female United States Secretary of State, has a famous quote: “There’s a special place in hell for women who don’t help other women.”
Study after study shows women who support women are more successful in business.
A woman alone has power; however collectively we have an impact. As we raise each other up we channel the power of collaboration and can make a difference as well as progress.
In celebration of “Women’s Day on March 8th” Barb Paluszkiewicz speaks with Michelle Ragusa-McBain, VP of Global, Partner Strategy at JS Group. She is always amplifying women in tech, showcasing their accomplishments and telling the world about what an AMAZING job a woman has done.
00:00 - 01:19 Barb’s introduction
01:20 – 02:44 Meet Michelle
02:45 – 04:26 What are the top skills women in tech need?
04:27 – 09:02 What advice would you give to young professionals starting out in tech?
09:03 – 11:36 Who are Michelle’s role models?
11:37 – 14:23 The most important thing Michelle has ever learned?
14:24 – 15:39 Barb’s extro
93 episodes
ShareManage episode 286369947 series 2345014
Content provided by Barbara Paluszkiewicz and Barb Paluszkiewicz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Barbara Paluszkiewicz and Barb Paluszkiewicz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Madeline Albright, the first female United States Secretary of State, has a famous quote: “There’s a special place in hell for women who don’t help other women.”
Study after study shows women who support women are more successful in business.
A woman alone has power; however collectively we have an impact. As we raise each other up we channel the power of collaboration and can make a difference as well as progress.
In celebration of “Women’s Day on March 8th” Barb Paluszkiewicz speaks with Michelle Ragusa-McBain, VP of Global, Partner Strategy at JS Group. She is always amplifying women in tech, showcasing their accomplishments and telling the world about what an AMAZING job a woman has done.
00:00 - 01:19 Barb’s introduction
01:20 – 02:44 Meet Michelle
02:45 – 04:26 What are the top skills women in tech need?
04:27 – 09:02 What advice would you give to young professionals starting out in tech?
09:03 – 11:36 Who are Michelle’s role models?
11:37 – 14:23 The most important thing Michelle has ever learned?
14:24 – 15:39 Barb’s extro
93 episodes
All episodes
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1 Ep. 94 – Automate to Elevate: Barb Talks with George Smith from Rewst 22:10
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Play Later Play Later Lists Like LikedIf you're with an IT provider who is slow to respond, constantly missing deadlines or fixing the same issues over and over again, have you ever stopped and wondered why? Maybe it isn't their workload, it's their workflow. Is their checklist in their head? Are they simply forgetting things? Frank Abagnale – famously portrayed by Leonardo DiCaprio in Catch Me If You Can – once said: “Every cyberattack happens because someone did something they shouldn't have done, or failed to do something they should have done”. Barb speaks with George Smith from Rewst, a platform that assists MSPs like CDN Technologies the tools to be more organized, proactive and efficient, so customers can get the fast and reliable IT support they actually deserve. 0:00 – Barb's Introduction 5:41 – The Big Picture; What does Rewst Automate and why should businesses care? 10:36 – Real World Impact 12:37 – The Human Side Of Automation 17:03 – Addressing Common Small Business Issues 18:10 – What is the most important thing George has learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…
1 Ep. 93 – Cyber Safe or Sorry: Navigating Insurance and Warranties in Digital Defense with Nick Wolf from Cork 18:44
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Play Later Play Later Lists Like LikedA ransomware attack occurs every 14 seconds. Cyber attacks occur once every 39 seconds. The average ransomware attack costs a company $170,000! Does your business need cyber insurance? Is cyber insurance really worth the investment? What is a cyber warranty? Barb speaks with Nick Wolf, part of Cork’s Leadership Team about Cyber Warranties. 0:00 – Barb's Introduction 1:21 – Who are Nick Wolf and Cork ? 2:05 – Why would a business need supplemental cyber insurance coverage, as opposed to regular cyber insurance? 4:50 – What gaps does the cyber warranty fill in for an MSP’s customers? 5:22 – Since there is no software or hardware to install, what are the requirements for coverage? 10:27 – How does a payout impact an MSP's premium, or is each MSP’s customer's premium calculated independently? 11:07 – What does the payout cover if there is a request for compensation following a breach, fraud or cyber crime? 12:33 – Do businesses need cyber insurance if they have an incredibly awesome MSP taking care of their networks, and have a cyber warranty in place? 14:14 – What is the most important thing Nick has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…
1 Ep. 92 – AI Unleashed: Steering The Transformation Of Our New Reality with Jimmy Hatzell from Hatz AI 25:19
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Play Later Play Later Lists Like LikedAI – It's everywhere nowadays, reshaping our reality in ways we’ve only begun to explore. Barb goes in depth with Jimmy Hatzell – the intrepid co-founder and CEO of Hatz AI – exploring his vision and expertise to see how AI can empower, enhance and encourage transformation for MSPs and their clients. 0:00 – Barb's Introduction 0:46 – Who is Jimmy Hatzell and Hatz AI ? 5:29 – How did Jimmy's compelling vision and strategy attract investment and seed funding from important investors such as Vestigo Ventures? 8:37 – In light of recent embarrassing incidents affecting businesses involved with AI outcomes, what measures are being implemented by Hatz AI to ensure MSPs can offer these services with confidence without negatively impacting their reputation? 14:21 – How does Jimmy's platform deal with problems and queries that fall of out of its scope involving its training data? 18:21 – What do MSPs say in response to clients to ask, “why should I use your AI service”? What are the benefits and value of choosing Hatz AI as a solution? 22:57 – What is the most important thing Jimmy has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats chage daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…
1 Ep. 91 – Selling Your MSP – Insider Advice and Avoiding Mistakes with Michael Contento from F12.net 34:24
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Play Later Play Later Lists Like LikedOur guest, Michael Contento, is a seasoned expert who has journeyed through the whole life cycle of an MSP. We hear about Michael's story and gain invaluable insights on the MSP landscape in Canada, the dynamics of mergers, what to look for in an acquisition, and the hurdles owner-operated MSPs face. Whether you're a budding MSP looking to scale or an established player contemplating a merger, this episode is tailored for you. 0:00 – Barb's Introduction 1:42 – Who is Michael Contento and F12.net ? 3:49 – Why did Michael sell his MSP? 8:58 – Aside from money, what should an MSP look for when they are considering who they are going to sell to? 19:43 – What other things should MSPs do when they are preparing to sell? 28:38 – What is the most important thing Michael has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…
1 Ep. 90 – Guarding The Gates: The Power Of IT Assessments with Matthew K. Koenig from Nodeware 29:44
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Play Later Play Later Lists Like LikedSmall businesses require a simple plan to protect themselves from cyber crime. Cyber attacks are unexpected, and these attacks seem to be on the increase. The good news is the majority of cyber crimes can be prevented, and a network assessment performed by an MSP is pivotal to improving security within an organization. Matthew K. Koenig from Nodeware returns to share more insights and the power of IT assessments with Barb. 0:00 – Barb's Introduction 2:33 – Who are Matthew K. Koenig and Nodeware ? 6:12 – What do vulnerability scans find when an MSP assesses the network environment of a small business? 15:23 – How can regular vulnerability assessments shift a business' approach from reactive to proactive in terms of cyber security? 20:21 – What is the most important thing Matthew has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…
1 Ep. 89 – Unlocking the Symphony: Managing IT Environments with Precision and Harmony with Shawn Sailer from Liongard 19:27
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Play Later Play Later Lists Like LikedIn this grand symphony of small business IT, every instrument, every section plays its part. But as we know, in any great performance, a single note change can influence the whole piece. This raises a crucial question: How does a business keep track of all the subtle changes in each section? Shawn Sailer from Liongard joins Barb to explain how tools like Liongard ensure the symphony always plays on, beautifully in tune. 0:00 – Barb's Introduction 2:37 – Who are Shawn Sailer and Liongard ? 7:17 – How do MSPs use and leverage Liongard as an opportunity with co-managed IT and other companies? 15:59 – What is the most important thing Shawn has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…
1 Ep. 88 – Unveiling the Secrets of the MSP Industry: Insights from a 20-Year Technology Journalist - Rich Freeman 30:47
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Play Later Play Later Lists Like LikedIn today's fast-paced business environment, technology has become an integral part of almost every aspect of operations. From communications, marketing to supply chain management and Cyber Security, ALL businesses rely heavily on technology. Journalists behind industry publications, conferences, social media and research reports provide a deep understanding of the tech industry and can offer valuable guidance to help businesses navigate its complex landscape. Join Barb as she speaks with Rich Freeman , an industry expert with over two decades of experience in technology journalism. Rich is the go-to source for the latest trends, news, and best practices in the managed services space. 0:00 – Barb's Introduction 2:07 – How did Rich Freeman wind up in technology journalism from Yale? 3:50 – How has writing for technology journalism evolved over the years? 5:00 – Rich's thoughts about the impact of ChatGPT on the industry. 6:43 – What are some of the biggest challenges facing MSPs and their vendors today, and how does Rich see these challenges evolving in the coming years? 15:24 – Will AI play a role in levelling the playing field in the world of MSPs? 19:04 – What are Rich's predictions for the future when it comes to MSPs, vendors and the industry? 24:26 – Rich's thoughts on the decreasing price trends of PCs. 27:20 – What is the most important thing Rich has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…
1 Ep. 87 – Cybersecurity For Main Street: Cyberfit in 21 Days with Ann Westerheim of Ekaru 20:20
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Play Later Play Later Lists Like LikedConsider this: 99% of the world doesn’t speak geek, nor do they understand cybersecurity and how to protect their digital assets. For the 1% of people who are familiar with terms like Privilege Escalation, Lateral movement and Seim, you might want to continue listening to understand how to communicate effectively to the rest of the world. Joining Barb today is her friend Ann Westerheim – founder and president of Ekaru, a tech company for small business in Boston, recognized as an accomplished technology innovator and leader. Ann is also now a published author, making history with her new book “Cybersecurity for Main Street – Cyber Fit in 21 Days”. 0:00 – Barb's Introduction 1:56 – Who are Ann Westerheim and Ekaru ? 4:00 – What inspired Ann to write her book “Cybersecurity For Main Street: Cyberfit in 21 Days”? 9:57 – What were some of the hurdles Ann faced when writing the book? 12:22 - What is the “one thing” every small business owner should do to protect and preserve their company’s critical data and computer systems? 16:12 – What is the most important thing Ann has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…
1 Ep. 86 – Does Your Business Need Cyber Insurance? With Desraie Thomas of DataStream Cyber Insurance 25:23
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Play Later Play Later Lists Like LikedDoes your business need cyber insurance? Truth is, cyber criminals are targeting smaller organizations because the smaller your business, the less prepared it is to guard itself against a cyber attack. Cyber insurance policies and riders have grown popular over the last decade as cybercriminals have become more cunning. Because of this, cyber insurance prices have also risen, so you may be curious whether cyber insurance is something your business absolutely needs. Joining Barb today is Desraie Thomas of DataStream Cyber Insurance, offering clarity to businesses on the topic of cyber insurance. 0:00 – Barb's Introduction 2:20 – Who is Desraie Thomas and DataStream Cyber Insurance ? 7:29 – What does cyber insurance cover? 13:16 – What does an insurance company need to know about your business? 18:15 – What is the most important thing Desraie has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…
1 Ep. 85 – After the Acquisition With Michael Einbinder-Schatz 47:19
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Play Later Play Later Lists Like LikedIf you are thinking about selling your IT company chances are you have come full circle. The majority of MSPs are tech turned owner operators that grew a respectable businesses and now are done and want out. They can now take that long overdue vacation, treat themselves to something nice, pay back that line of credit and finally have some REAL money in the bank as they think about retirement and what they are going to do next. Think of it... to sell or not to sell? To buy or not to buy? Joining Barb is Michael Einbinder-Schatz, to talk about life after the acquisition of his MSP – Jobecca Technology Group. 0:00 – Barb's Introduction 2:05 – Who is Michael Einbinder-Schatz and his MSP, Jobecca Technology Group? 7:44 – Why did Michael sell? How did he find the buyer? 17:23 – What did Michael do to prepare his customers for the transition? 27:53 – Does Michael have any regrets selling his business? 29:11 – What is Michael doing now? 39:27 – What is the most important thing Michael has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…
1 Ep. 84 – How To Keep Your Computer Safe From Crippling Pop-ups, Viruses, Spyware, & Spam, While Avoiding Expensive IT Bills? With Eddie Phillips of Malwarebytes 18:07
18:07 Play Later Play Later Lists Like Liked18:07
Play Later Play Later Lists Like LikedWhat is Malware? Do you constantly get hammered by pop-up ads that come from nowhere and infuriate you when using your computer? Does your computer run slow, act funny, or crash unexpectedly? Are you getting tons of spam from unknown senders? Did your internet browser suddenly change? If so, then your computer might be infected with malicious programs that could end up destroying your files, stealing your personal and financial information, and rendering your computer useless. It's all true. Cyber criminals lurk everywhere and are constantly finding new ways to harm you. If you want to make sure you aren’t their next victim, listen up. Joining Barb is Eddie Phillips of Malwarebytes. 0:00 – Barb's Introduction 2:04 – Who are Eddie Phillips and Malwarebytes ? 4:48 – How does Malwarebytes help small business owners protect and preserve their company's critical data? 6:55 – How do you distinguish the difference between malware and a virus? 9:04 – How are endpoint detection and response and managed detection and response services that are delivered by MSPs and IT companies different from off-the-shelf solutions? 15:23 – What is the most important thing Eddie has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…
1 Ep. 83 – What to know about NEW IT Security Threats and Cyber Insurance Coverage with Colin Knox from Gradient MSP 28:34
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Play Later Play Later Lists Like LikedWhen was the last time you thought about the security and the health of your computer network? I know you are so darn busy running your business that you simply forget, until something major happens. Consider this a friendly reminder to get your network checked out – if nothing else, it’s a good way to get a third party review of your network’s security and IT. You care what happens to your company's tech assets, don't you? Over and over again, as we do our IT discoveries, it’s shocking to find out that a lot of the businesses out there have non-existent backups, security loopholes, and flawed systems that are not accounted for. It is important to have detailed invoices that clearly explain what IT services you are paying for, what you are being billed and why you have that charge. Listen up! Joining Barb is fellow Canadian Colin Knox from Gradient MSP. Gradient is a popular tool in the MSP space that is used to match security protections, and subscriptions to devices for billing. 0:00 – Barb's Introduction 2:09 – What's new with Colin Knox and Gradient MSP ? 9:08 – Colin talks about Gradient MSP's new integration with CompTIA 19:36 – What is Gradient's MSP sanctuary and how has it grown? 24:59 – What is the most important thing Colin has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…
1 Ep. 82 – How to Manage All Your IT Hardware, Warranties and End Of Life Dates with Dan Wensley from ScalePad 26:57
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Play Later Play Later Lists Like LikedLet me ask you a controversial question: When was the last time you took inventory of all the computers and devices in your organization? What is being backed up? Have you checked it? If you don’t know what hardware you own, or what software subscriptions you are paying for then you might be overpaying or getting underserved. Think of this. If you have ever attempted to grow a business or organize your business, one of the first things you do is take inventory of what you own, your assets, your goods. Turn up the volume and listen up! Joining Barb today is Dan Wensley , CEO of ScalePad , a leading company that offers innovative solutions to companies like CDN Technologies so they can help their customers with backup radar, hardware and software asset management, monitoring, warranty services and compliance. 0:00 – Barb's Introduction 3:10 – Who are Dan Wensley and ScalePad ? 8:59 – What can we do to help people who are not in the tech space realize that hardware has an expiration date? 15:25 – Warranties are current, secure and up to date. What about backing up devices and staying safe? 22:20 – What is the most important thing Dan has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…
1 Ep. 81 – How To Recharge When You Feel Drained With Ryan Markel from Markel.me 39:25
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Play Later Play Later Lists Like LikedDid you know you are not supposed to use your mobile phone while it’s charging? When you use your phone while it’s charging, you are using more power than its being fed, and this screws up the battery. Did you also know that charging your phone overnight hurts the phone battery life? According to lifeside.com it is recommended that you charge your phone when it at 10% and only charge it up to 90%. Humans are really bad at recharging. It takes about 8 hours of charge for 16 hours of use. Why is that Joining Barb is Ryan Markel of Markel.me to explain how to charge our batteries as humans. 0:00 – Barb's Introduction 1:46 – Who are Ryan Markel and Markel.me ? 5:25 – What do people need to do to “recharge their batteries” as humans? 16:00 – Ryan on conative strengths, going with the flow, and our natural instincts. 27:30 – How did Ryan discover conation and the awareness of being in a conative state? 32:53 – What is the most important thing Ryan has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…
1 Ep. 80 – No Geek Speak with Paul Green From MSP Marketing 25:38
25:38 Play Later Play Later Lists Like Liked25:38
Play Later Play Later Lists Like LikedHow do you decide who to hire when you reach the point in your business when you realize – I need help with the IT? IT companies can look all the same, but who can you trust to partner with? It’s no secret that everyone preaches prevention, customer service. So how do you make sure you are comparing apples to apples instead of oranges to grapefruits when shopping for IT company aka a managed services provider. And on the other side of the coin, as a managed service provider how do you attract and build awareness about the services that you provide that help companies with their IT security, support and day to day tech operations? Joining Barb today is Paul Green, Owner of MSP Marketing. Paul helps IT companies distribute information to the right people, in the right way, so businesses know they’ve hired the right company for their technical needs. 0:00 – Barb's Introduction 1:37 – Who are Paul Green and MSP Marketing ? 4:08 – How would you develop a unique sales proposition that resonates with businesses shopping for Managed Service Providers? 8:18 – What's the best strategy to build your audience to get your messaging across? 21:04 – What is the most important thing Paul has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…
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KnowTechTalk
1 Ep. 79 - What Every Small Business Owner Must Know About Protecting And Preserving Their Company's Critical Data And Computer Systems with Fred Voccola CEO Kaseya 32:01
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Play Later Play Later Lists Like LikedBusinesses are spending more money on IT this year. Gartner predicts the global IT spend could reach $4.4 trillion this year and that’s despite rising inflation, the Russian invasion, chip shortages and talent shortages. Since we’re all leveraging technology as a competitive advantage, and looking to technology to solve our problems today, we’re going to talk about what every small business owner must know about protecting and preserving their company’s critical data, computer systems and everything in between the phone systems, the printers and where you access documents from. Joining Barb today is Fred Voccola, CEO of Kaseya which is becoming – or may even now be – the world's largest technology solution provider for small and medium businesses. 0:00 – Barb's Introduction 1:55 – Who are Fred Voccola and Kaseya ? 12:20 – Kaseya has grown by 300% since Fred became CEO. What advice does he have for people with smaller companies who are growing at a similar rate? 14:45 – What are small businesses investing in to keep moving forward in a positive direction, post-pandemic? 27:36 – What is the most important thing Fred has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…
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KnowTechTalk
1 Ep. 78 - What You Should Expect To Pay For IT Support For Your Business With Colin Knox 16:00
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Play Later Play Later Lists Like LikedWhat should you expect to pay for IT support for your business? How do you make sure you know exactly what you are paying for? What are all the services you are buying to keep your business cyber safe? The computer industry is still young, and there are not many guides in place to protect consumers. How do you determine if the fees that are billed are correct? It’s great when the person who’s paying the bill get’s a “deal”. It’s the worst when the person who sent the bill realizes that they forgot to charge for x, y, and z... again. No one likes to work and not get paid! Joining me today is fellow Canadian Colin Knox from Gradient MSP to expose the back end of IT service companies and what we do to make sure customers are getting exactly what they are paying for and to help explain how IT Bills are calculated. 0:00 - Barb's Introduction 1:49 - Who are Colin Knox and Gradient MSP ? 3:25 - Client environments are always changing, adding or removing services and people. How does Gradient help with this? 8:14 – Barb and Colin about the importance of PSA software along with the costs and compliance involved in delivering to the client. 11:34 - What is the most important thing Colin has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…
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1 Ep. 77 – How To Avoid Being Put Out Of Business By A Cyber Attack With Matt Lee 32:41
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Play Later Play Later Lists Like LikedOur world has shifted online and it’s important that all of us make cybersecurity a priority. Let’s protect ourselves, our communities and our collective future. Remember: Human beings, devices, and applications all have identities. In your business, it is important to identify who your employees are, what account access they have and understanding what can be done with their account privileges and access. The top priority of a business will be to ensure their cybersecurity strategy has enough coverage and adequate protection. Matt Lee of Pax8 discusses how business leaders need to adapt their security strategy to ensure they are well equipped, agile, and resilient enough to face cyber challenges because threats are always changing. 0:00 - Barb's introduction 3:09 - Who are Matt Lee and Pax8 ? 4:22 - Matt speaks more about having one of the highest certification designations possible in the cyber security space. 7:12 – Matt shares a story about the largest cybersecurity loss he's ever seen. 16:28 – What types of conversations should businesses and executives need to have with their teams for their business to avoid being a victim? 30:07 – What is the most important thing Matt has ever learned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.…
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1 Ep. 76 - Password Policy Pitfalls. How Poor Password Practices Plague Personal Protection, Privacy and Patience 15:22
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Play Later Play Later Lists Like LikedHave you ever locked yourself out of your own system because you can't remember your own password? How do you know you are actually talking to someone from your tech support department? Forced password resets can be a catch 22 because changing your password all the time creates problems and so does not ever changing your password. Announcing Jimmy Hatzell of Quickpass to discuss Password Policy Pitfalls. How Poor Password Practices Plague Personal Protection, Privacy, And Patience. 0:00 Barb's introduction 2:24: Who is Jimmy Hatzell? 3:05: Who is Quickpass and how do they help businesses and organizations? 4:05: How does Quickpass differ from resetting your own password all the time? 8:00: What reverse authentication is and how to verify a caller's identity especially if you are suspicious. 12:35 What is the most important thing Jim Hatzel has ever leaned? This podcast has been brought to you by CDNTechnologies.com . Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out world wide headquarters in Oakville Ontario. Technology and threats change daily, so shift the stress of managing your technology to us, as we’re direct to tech 24-7 /365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905 542 9759 .…
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1 Ep. 75 – 2022 Cybersecurity Trends: How To Avoid Being A Victim Of A Cyber Attack With A Remote Workforce with Eric Anthony 18:42
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Play Later Play Later Lists Like LikedCongratulations! if you haven’t had to deal with a cyber attack, or if you were compromised the consequences weren’t significant. It seems like every day has a new cyber attack. The new computer virus’ that are out there are much like all the new “covid variants.” They’re polymorphic which means they have the ability to change their code to evade detection. In the next 17 minutes you''' discover How To Protect Your Remote Workforce From a Cyber Attack. Listen to Barb Paluszkiewicz from CDN Technologies and Eric Anthony of Egnyte talk about what's new and what you need to know about cloud file sharing solutions. Listen to this podcast and you'll discover: 2:36: Who is Eric Anthony? 4:02: What is Egnyte and what do they do? 5:16: How to stop data sprawl? 9:21: How to protect personal identifiable information for being accidentally shared or accessed by employees? 11:19: Who creates the rules and policies for the business' information? 13:57: What’s the most important thing Eric has ever learned? 16:44: Connect with us at CDN Technologies.com or call us at 905 542 9759 mention that you listened to the podcast and we'll send you a free gift, that you will love. Guaranteed.…
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1 Ep. 74 – The 2022 Business Buyers Guide For IT - How to choose the right IT company to protect, your business, and your reputation. 49:42
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Play Later Play Later Lists Like LikedJoining Barb Paluszkiewicz for this episode of #KNOWTECHTALK talk are Paul Nebb of Titan Technologies, Henry Overton of Turn Key Solutions, Al Alper of Absolute Logic and Tim Meredith of Tech Eagles, to discuss how you can choose the right IT company to support your business. Listen to this podcast and you'll discover: 0:00- 2:32 - Intro 02:33-10:12 - #1: What is the #1 question people ask when they call your business? 10:13 -14:37 - #2: How do I know what I need and what’s the best direction? 14:38-20:38 - #3: OK, why wouldn’t I just hire a full time IT Guy and go to Best Buy or Amazon to buy computers? 20:59-28:17 - #4: What should I look for when I’m shopping around for an IT Company? What should I expect to pay for IT support for my business? 28:18-38:58 - #5: So many viruses and ransomware, How do I make sure that I’m not getting infected by what you do? 38:59 - 47:21 - #6: What’s the best advice you have for a business? 47:22-49:41 - Extro…
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1 Ep. 73 - What You Should Expect To Pay For IT Support For Your Business 18:46
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Play Later Play Later Lists Like LikedListen To This Podcast and You'll Discover: The 3 most common ways IT services companies charge for their services and the pros and cons of each approach A common billing model that puts ALL THE RISK on you, the customer when buying IT services; you'll learn what it is and why you need to avoid agreeing to it Exclusions, hidden fees and other "Gotcha" clauses IT companies put in their contracts that you DON'T want to agree to How to make sure you know exactly what your paying for to avoid disappointment, frustration and added costs you didn't expect…
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If you want to prevent your personal or business identity from being stolen by a cybercriminal, have a listen to what Namik Muduroglu from Human ID shares. You will discover: 1:55 - What is classified as Personal Identifiable Information 2:11 - What is not classified as Personal Identifiable Information & Anonymous 3:00 - Who is Namik Muduroglu & Human ID? 3:20 - What is SSO and single sign on? 4:30 - How does Human ID work? 9:00 - What does the merchant and the data miner see? 10:30 - What is the most important thing Namik has ever learned? This podcasts outlines what is identity theft is, and what technologies you can implement and take advantage of to prevent 'data miners' a from gathering your information.…
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1 Ep. 71 - How To Identify and Respond To Counterfeit Emails with Kelvin Teglaar 28:53
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Play Later Play Later Lists Like LikedCounterfeit emails are really hard to spot, and in situations like business email comprise the attacker is impersonating the real owner, and the real owner has *no idea* what’s going on. Listen to Kelvin Tegelaar of Lime Networks and Barb Paluszkiewicz of CDN Technologies go through a mini table top on good practices and controls that you may want to add to your accounting processes to avoid being a victim of fake and counterfeit emails. 00:00 – 02:05 Barb’s introduction 02:06 – 03:32 Meet Kelvin 03:33 – 26:17 You receive an email from your supplier to update your banking information for them. What to do? 26:18 – 26:54 The most important thing Kelvin has ever learned. 26:55 – 28:52 Barb’s extro…
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1 Ep. 70 - EXPOSED! What would you do if the ransomware attack on Colonial Pipeline happened to you? With Felicia King 49:06
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Play Later Play Later Lists Like LikedAsk yourself this key question... would you pay the ransom? The story that Felicia and Barb talk about is all true. Colonial Pipeline, despite having at IT department got hit with ransomware and paid a 4.4 million dollar ransom. Listen to Felicia King, President of Quality Plus Consulting and Barb Paluszkiewicz, CEO of CDN Technologies, talk about the Colonial Pipeline hack highlights and vulnerabilities. 00:00 – 02:05 Barb’s introduction 02:06 – 04:55 Meet Felicia 04:56 – 08:55 Did Felicia know who Colonial Pipeline was before the ransomware attack? Or its CEO Joseph Blount? 08:56 – 13:04 Colonial Pipeline decided to pay within a day of realizing they were a victim of a cybersecurity attack. Why? 13:05 – 17:13 The value of an MSP in large organizations. 17:14 – 26:42 What are some lessons learned from the Colonial Pipeline attack? 26:43 – 31:35 Would Felicia pay a ransom in event of an attack? 31:36 – 35:45 The value of “End User Cybersecurity Awareness Training” 35:46 – 39:35 Felicia on cost-effective MSP tools that companies with internal IT departments lack. 39:36 – 47:57 The most important thing Felicia has ever learned. 47:58 – 49:05 Barb’s extro…
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1 Ep. 69 - How To Dispose Of Your Old IT Equipment with Tony Perrotta of Greentec 22:52
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Play Later Play Later Lists Like LikedAs you replace and upgrade your computers, servers, phones, mobiles, tablets, printers, scanners, firewalls, routers, e- waste is becoming the largest and fastest growing waste stream. How do you know if you have fully erased your hard drive? Tony Perrotta, President and CEO of Greentec talks with Barb Paluszkiewicz of CDN Technologies on Know Tech Talk about, "How To Dispose Of Your Old IT Equipment" 00:00 – 01:38 Barb’s introduction 01:39 – 03:37 Meet Tony 03:38 – 06:58 More about Greentec 06:59 – 13:45 How does a client know their data has been destroyed or erased? 13:46 – 21:33 The most important things Tony has ever learned. 21:34 – 22:51 Barb’s extro…
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1 Ep. 68 - How to Create Great Videos with Kelly-Lee Dodge of Shinydocs 29:00
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Play Later Play Later Lists Like LikedWith increasingly engaging services such as YouTube, Netflix, Prime Video and Disney+, more people have been watching video content than ever before. Then there are Facebook videos, LinkedIn, TikTok, IGTV. How do you create video that is so compelling and interesting to attract viewers? How do you tweak your video content to make them better? Video Producer Kelly-Lee Dodge from Shinydocs shares tips and offers guidance on how to make your videos more engaging. 00:00 – 01:16 Barb’s introduction 01:17 – 01:45 Meet Kelly-Lee 01:46 – 07:52 How did Kelly-Lee get started in video? 07:53 – 11:39 What makes videos engaging? 11:40 – 15:51 Video dynamics and analytics, including the retention rate. 15:52 – 19:36 Optimizing metadata to make YouTube videos more searchable. 19:37 – 20:56 What is the “worst” video Kelly-Lee has ever seen? 20:57 – 24:23 The most important thing Kelly-Lee has ever learned. 24:24 – 27:07 “A picture is worth a thousand words. A video…” 27:08 – 28:59 Barb’s extro…
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1 Ep. 67 - Celebrating Women in Tech with Michelle Ragusa-McBain of JS Group 15:52
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Play Later Play Later Lists Like LikedMadeline Albright, the first female United States Secretary of State, has a famous quote: “There’s a special place in hell for women who don’t help other women.” Study after study shows women who support women are more successful in business. A woman alone has power; however collectively we have an impact. As we raise each other up we channel the power of collaboration and can make a difference as well as progress. In celebration of “Women’s Day on March 8th” Barb Paluszkiewicz speaks with Michelle Ragusa-McBain, VP of Global, Partner Strategy at JS Group. She is always amplifying women in tech, showcasing their accomplishments and telling the world about what an AMAZING job a woman has done. 00:00 - 01:19 Barb’s introduction 01:20 – 02:44 Meet Michelle 02:45 – 04:26 What are the top skills women in tech need? 04:27 – 09:02 What advice would you give to young professionals starting out in tech? 09:03 – 11:36 Who are Michelle’s role models? 11:37 – 14:23 The most important thing Michelle has ever learned? 14:24 – 15:39 Barb’s extro…
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1 Ep. 66 - SMART devices and What's New in Tech with Marc Saltzman 31:58
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Play Later Play Later Lists Like LikedAs we adjust to the second wave of the COVID-19 pandemic – one thing is certain we are spending more time at home than we are used to. We’re cooking more at home, and watching more TV, and that honey do list is getting shorter and shorter as we’re upgrading and improving our living space. In our new normal, we are living like “The Jetsons” Everything has Bluetooth, Wifi and an app to help us stay connected and productive. Joining Barb Paluszkiewicz today to talk about SMART devices in our homes and the evolution of tech is Marc Saltzman. If you remember what it was like going to the movies, Marc hosted the pre-show “Gear Guide” which ran on the big screen at Cineplex movie theater screens across Canada. He’s also a freelance journalist for more than 40 publications (including a syndicated column with USA TODAY), a 16 time author, a radio and television personality and public speaker. 00:00 - 01:41Barb’s introduction 01:42 - 03:10 Meet Marc 03:11 - 08:08Where did Marc enter the tech timeline and how did Marc get started in the tech space? 08:09 - 14:11 What are the biggest changes and advancements in tech Marc has seen? 14:12 - 17:42 Can you think of any tech that has stayed the same? 17:43 - 20:10 Do you get a lot of people reaching out to you to tell you about IT scams? 20:11 - 22:04 The gift basket scam 22:05 - 25:14 The evolution of cyber crime 25:15 - 28:44 The most important thing Marc has ever learned? 28:45 - 29:42 Marc's new TV show 29:43 - 31:57 Barb’s extro…
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1 Ep. 65 - How To Avoid Ransomware with Bruce McCully of Galactic Advisors 31:24
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Play Later Play Later Lists Like LikedIt’s now 2021 and there are 7.8 billion people on the planet. The largest growing culture in the world is that of the internet user. There are now 4.6 billion of us communicating online with each other and with organizations daily. That’s 59% of the global population are active internet users. The #1 problem of any business, and organization, no matter industry, size, or geographical location is untrained people. Untrained employees are the biggest threat in cyber security. That's right. Regardless of industry, company size or geographic location, untrained people are your greatest risk. Joining Barb Paluszkiewicz for this episode of #KNOWTECHTALK is Bruce McCully, Chief Security Officer of Galactic Advisors. Bruce is committed to educating those outside the IT industry on security threats and best practices. 00:00 - 03:31 Barb's Introduction 03:32 - 04:49 Meet Bruce McCully 04:50 - 17:07 How do you avoid ransomware? 17:08 - 21:10 Bruce's recommendations for ensuring an email is legitimate. 21:11 - 26:25 Bruce's recommendations for people working from home to stay safe. 26:26 - 30:08 What should you be asking your IT service providers to verify you're in good hands? 30:09 - 31:23 Barb's extro…
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1 Ep. 64 - Shift Is Happening... Again! How to Reshape Your Organization for Success in 2021 with Dave Sobel of MSP Radio 21:06
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Play Later Play Later Lists Like LikedThe work paradigm is changing. The Financial Post reports that Tim Hortons sales are struggling as there is no sign of customers returning to their morning commute. When was the last time you ordered a coffee and bagel at 6am to be delivered to your house? As a business owner today, you see that SHIFT is happening. This means new tools, new norms, and new behaviours need to be addressed to be competitive and successful. You need to re-evaluated the whole WFH model and how your digital transformation is impacting your business, your shareholders, your employees and think about how to stay competitive. WFH goes far beyond giving your employees a laptop and reminding them to check in every once in a while. This podcast is perfect for you if you are looking for strategies on how to transform your business successfully during this 2020 shift. Joining Barb Paluszkiewicz is Dave Sobel of MSP Radio to shed some light on the difference between “work from home” and having a business designed beyond the walls of physical space. 00:00 - 01:47Barb’s Intro 01:48 - 02:15Introducing Dave Sobel of MSP Radio 02:16 - 03:51 What has Dave been seeing in the workplace regarding this digital transformation? 03:52 - 04:34Digital parity explained 04:35 - 08:16What trends are being employed by companies to prevent WFH burnout? 08:17 - 10:24No meeting Thursday, virtual commutes and other tips 10:25 - 13:29Fear as a motivator 13:30 - 16:05What should companies be focused on as they shift to this new paradigm? 16:06 - 19:15What’s trending right now for employees who are working from home, both positive and negative? 19:16 - 19:50What is the most important thing Dave Sobel has ever learned? 19:51 - 21:05Barb’s Extro Guest: Dave Sobel https://www.linkedin.com/in/davesobel/…
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1 Ep. 63 - How to Vet Your Tech Vendors with Nancy Hammervik and Miles Jobgen from CompTIA 29:46
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Play Later Play Later Lists Like LikedThe National Cyber Security Alliance reports that 1 in 5 small businesses have been victims of cyber crime in the last year and that number is growing rapidly as more businesses utilize cloud computing, mobile devices, and store more information online. Here's what you should consider when choosing vendors/ suppliers to work with. Remember you will be sharing confidential information. This data may be intellectual property, your customer information, your financials, or your employee records. If you are being cyber smart, if you are protecting your computers, and networks, and programs and data from unintended and unauthorized access, but how do you know the companies you work with are doing the same? How do you make sure your suppliers are securing their computers? What are the things you need to consider to avoid being a victim of a cyber attack if there is a breach within your supply chain? More and more business are requesting cybersecurity questionnaires to be completed prior to engagement. This is to determine if their data & information is safe in another businesses IT environment. Managed Service Providers play an important role in keeping your company’s information safe. Choosing one to meet your cybersecurity needs is not an easy task. So this podcast is perfect for you if you are interested in what you should look for when you considering outsourcing all or portion of you Information technology management. So joining Barb in this episode are Nancy Hammervik and Miles Jobgen from the Computing Technology Industry Association, aka CompTIA to talk about Trustmark certifications surrounding cyber security. 00:00 - 02:29Barb’s intro 02:30 - 05:12Introducing Nancy, Miles and CompTia 05:12 - 09:57What is a security trust mark certification? 09:58 - 11:55 Do you believe this lends credibility to managed service providers? 11:56 - 20:10 Any concerns with people who work with service providers who have expressed zero interest in having a trust mark certification? 20:11 - 24:26 Is it possible to fail your trust mark certification? 24:27 - 25:32 How does a company who outsourced their IT benefit from a company that has a trustmark certification? 25:33 - 28:23 What is the most important thing you have ever learned? 28:24 - 29:45 Barb’s extro…
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1 Ep. 62 - What to Look For When Outsourcing Your IT to A Managed Service Provider with Nigel Moore from The Tech Tribe 33:11
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Play Later Play Later Lists Like LikedIn this episode of Know Tech Talk, learn the secrets to choosing a great computer company. What to look for, and what to avoid. What specific questions should get answered before you sign up to make sure you don’t get ripped off because as the market tightens up, and more and more people get laid off, they are going to be starting their own little businesses. Maybe they are great techs, maybe they’re hobbyists, how can you tell? How can you tell if your IT service provider is structured or if they are shooting from the hip? Joining Barb Paluszkiewicz is Nigel Moore, founder of "The Tech Tribe"o talk about what's important when choosing an IT service provider. 00:00 - 01:57 Barb's Intro 01:58 - 02:54 Meet Nigel Moore 02:55 - 05:00 If someone was brand new to outsourcing their IT, what question should they ask to make sure that the IT Service provider they have chosen has a structured approach to service and delivery as opposed to winging it? 05:01 - 08:39 Learn about the structure and modernness of their technologies 08:40 - 10:35 What do you recommend young techs do when they get in over their head? 10:36 - 14:31 A good question for someone to ask their future IT service provider is, “How do we start? How do we onboard?” 14:32 - 17:59 The danger of being a "guru" 18:00 - 19:40 Tribal elders 19:41 - 23:18 The importance of IT service providers to categorize clients vs. customized pricing. 23:19 - 29:50 Recap of questions to ask. 29:51 - 31:55 The most important thing Nigel ever learned. 31:55 - 33:10 Barb's Outro…
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1 Ep. 61 - What You Need to Know When You Outsource Your IT with Willie Kerns, President and Owner of Smartpath Technologies 34:40
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Play Later Play Later Lists Like LikedIt seems that IT service and support is the subject of much confusion. In fact, many people and businesses have many misconceptions about outsourcing their IT. To clarify things, I decided to reach out to my friend Willie Kerns, President and Owner of Smartpath Technologies, to discuss what you need to know when you outsource your IT. 00:00 - 01:33 Barb's Introduction 01:34 - 02:49 Meet Willie Kerns 02:50 - 05:51 What do you say when someone says "my computer network doesn’t need regular monitoring and maintenance"? 05:52 - 09:25 What do you say when someone says "I got a guy. My neighbour works in IT for a big company and he takes care of my IT on the side, after hours"? 09:26 - 17:29 What do you say when someone says "all computer technicians are created equal. Your best option will be the lowest price"? 17:30 - 19:52 What do you say when someone says "an honest computer support company should be able to give you a quote over the phone"? 19:53 - 22:52 Do you do a network assessment before taking over an account? 22:53 - 31:44 Questions people should ask when shopping for an IT company... Do they answer their phones live? When they offer a ‘flat rate monthly fee’ is it truly flat rate or are their ‘gotchas’ hidden in the fine print? What are the contract terms? Start up and set up fees? What are their standard procedures for them to provide you with written, network documentation detailing software licenses, hardware inventory, cloud locations, user information, etc or are they the only person that knows? Are they insured? Do they have adequate errors and omission insurance? Do they have references? 31:45 - 33:33 What is the most important thing you’ve ever learned? 33:34 - 34:40 Barb's extro…
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1 Ep. 60 - What is Cloud Computing and is Your Business Ready? With Joseph Landes from Nerdio C Suite 21:02
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Play Later Play Later Lists Like LikedThere’s a good chance that MOST of the software applications you use every day are SaaS applications, or ‘software as a service’. In other words, you don’t have to install them on your server or computer, you simply access it as a pay as you go model for only the licenses, space and features that you use. This gives you the ability to access highly sophisticated software and functionality at a fraction of the cost and without long term commitments. With just a username, password, and internet access you have the ability to access highly sophisticated software and take advantage of all its functionality. With the recent introduction of Windows Virtual Desktop, which is sometimes called desktop as a service, it is enabling businesses to lower their costs and greatly improve the ability for remote workers to connect and work “in the cloud”. Now companies can host their applications, data, email and other functions “in the cloud” that simply means it is stored offsite a highly secure, high availability “utility” company that has far more power and resources that you could ever logically have onsite as a small business. So with me here today is Joseph Landes from Nerdio C Suite, to let us know what the benefits of a windows virtual desktop are, and if cloud computing is right for your business. 00:00 - 02:44 Barb’s introduction 02:45- 04:15 Meet Joseph Landes 04:16 - 6:22 What is Windows Virtual Desktop, why is it so popular and what are the benefits? 6:23 - 8:15 If you have a Windows Virtual Desktop environment, is it secure? 8:16 - 10:34 If someone is connecting with their personal device, does that device need to be secured as well? 10:35 - 13:06 If a company is considering a move to the cloud, what should you do beforehand? 13:07 - 14:54 Does the size of the company matter when moving to the cloud? 14:55 - 16:00 How long does it take to move to the cloud? 16:01 - 19:01 What’s the most important thing Joseph has ever learned? 19:02 - 21:01 Barb’s extro If you have questions about your IT vulnerabilities, or have any questions, call Barb at 905 542 9759 or visit CDNTechnologies.com.…
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1 Ep. 59 - Defend Yourself Against Business Email Compromise with Greg Markell, President and CEO of Ridge Canada Cyber Solutions 46:41
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Play Later Play Later Lists Like LikedThis episode will help protect your business from losing huge sums of money because of a fake email. Here’s The shocking truth about bank fraud on business accounts: Your COMPANY’S business bank account doesn’t enjoy the same protections as a personal bank account! For example, if someone social engineers your payment team to transfer money out of your business account, the bank is NOT responsible for getting your money back. Many people think CDIC protects you from fraud; it doesn’t. It protects you from bank insolvency, NOT fraud. We call this Business Email Compromise, when fraudsters target a company’s payment team impersonating a contractor, supplier, or creditor or even someone in senior management. The email address will APPEAR to closely match a legitimate email or unknowingly an account may have been hacked. The payment team may think the instructions to pay are real and unfortunately act on it, resulting in the transfer of funds. Business Email Compromise is big business, expected to reach 6 trillion dollars in 2021. Defend yourself against BEC by following this list: Cancel your debit cards; they are the #1 way bank accounts get compromised. Have a dedicated PC or tablet for online banking and DON’T use that PC for accessing any other websites, e-mail access or social media sites, or for downloading files and applications. Carefully scrutinize all email addresses with payment instructions and make sure they are from the right person Verify payment requests and changes to account details using known contact details. Establish other communication channels such as phone calls to verify transactions, and 2Factor look out for unusual changes in business practices, for example getting requests from someone who is normally not involved in the payment process; or a vendor asking for an account number to be changed Sign up for email alerts from your bank whenever a withdrawal over $100 happens. Require YOUR signature for any wire transfers. Have your money spread out in multiple accounts to minimize the risk. Carry Insurance. Today’s episode is with Greg Markell, President and CEO of Ridge Canada Cyber Solutions, a company focused on providing insurance solutions for clients’ cyber and privacy needs. Greg is very well versed on the topic of cyber and privacy liability for public and private organizations. 00:00 - 04:32 Barb’s introduction 04:33- 07:38 Meet Greg Markell 07:39 - 17:35 If your employee is tricked in turning over millions of dollars are you covered? 17:36 - 34:17 What does a cyber policy cover? What does a fidelity policy cover? 34:18 - 40:49 What do you need to have in place to qualify for a cyber policy coverage? 40:50 - 42:47 What’s the most important thing Greg has learned? 42:48 - 46:40 Barb’s extro If you have questions about your IT vulnerabilities, or have any questions, call Barb at 905 542 9759 or visit CDNTechnologies.com.…
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1 Ep. 58 - Back to School - What a day! With Fred Penner 29:52
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Play Later Play Later Lists Like LikedBack to school planning this year is different with questions around how schools are opening up and the effects on parents jobs and the economy as a whole. The school supply list is a bit different. You might find yourself downloading apps instead of shopping for backpacks and pencils. For me this reinforces the idea that you need a PLAN B and a positive attitude. You have to plan for the unknown and with virtual school, you might want to make sure your kids don’t learn more than what you bargained. As children become more connected online now is great time to teach young kids the basics of digital citizenships and the importance of a positive digital footprint. This podcast is guaranteed to make you feel great. Some messages in life are timeless. You are kind, you are smart you are important. We’re all kids at heart and sometimes I think back to those messages that I got as a child so that I can make and help others make smart, safe and thoughtful decisions. Today we a have a very special guest who has impacted generations. For almost 50 years our guest today has been a motivational speaker for children Is a Member of the Order of Canada for "using music and song to entertain and educate his young audience" Has a bachelor’s degree in economics and psychology Dubbed “Mr. Multi-Media” by Billboard Magazine In addition to having countless live show’s He is the first children’s entertainer to headline at the Los Angeles Amphitheater, He is a four time recipient of the Parents’ Choice Award He is a two-time Juno winner One of his albums, Happy Feet was named Best Children’s Album of the Year by the U.S.A’s Entertainment Weekly The guy who crawled magically out of that hollow log for 12 seasons and more than 900 episodes in the hit CBC TV show Fred Penner’s Place which also ran for four years on the Nickelodeon’s Nick Jr and because of that the still receives fan mail to this day from some of the 55 million American viewers he had when the show ran Joining us today, acclaimed family entertainer, singer/songwriter, composer, actor, writer, author, TV host Fred Penner! 00:00 - 03:20 Barb’s introduction 03:21- 03:55 Meet Fred Penner 03:56 - 06:37 How do you start a conversation with a child via screen? 06:38 - 09:59 How do you start a conversation with a child about Covid? 10:00 - 15:42 Kids can sit and watch a tv show or a youtube video for 30 minutes but teachers can't keep their attention for 15 minutes, what’s the difference? 15:43 - 22:32 How do you come up with the ideas for your songs? How do you captivate your audience? 22:33 - 24:58 What is the most important thing you’ve ever learned? 24:59 - 28:40 Barb and Fred chat about Fred’s influence 28:41 - 29:52 Barb’s Extro…
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1 Ep. 57 - How To Identify if an Email is Fake, Spoofed, or Spam with Mathew Scully from Mail Protector 26:09
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Play Later Play Later Lists Like LikedToday we live in a world where on line threat levels are at an all time high. We got spam, adware, trojans, virus, worms, phishing attacks, spyware, keyloggers, Pharming, and rogue security software. And email has become the most commonly leveraged technology in cyber attacks and data breaches. Remember when email use was safe and predictable about 5/10 years ago? Wouldn’t it be nice to go back in time when email was considered a clean and safe communication tool? Within the last 24 months – email has changed; it's not safe; it's filled with junk and spam. So what we want to share with you today is, how to to have a quality email box experience. How to determine if that email is real or fake in your inbox. This podcast is perfect for you if you would like to be able to know how to identify if an email is fake, spoofed, or spam. Imagine, good quality emails in your inbox. Joining Barb Paluszkiewicz is Mathew Scully from Mail Protector. 00:00 - 02:28Barb’s introduction 02:29 - 03:57Meet Matthew Scully 03:58 - 06:40About Mail Protector email encryption 06:41 - 09:07How do you make sure the emails in your inbox are legit? 09:08 - 14:20How does mail protector email filtering differ from hitting ignore or junk? 14:21 - 21:16How do you keep people from emailing secure data via email? 21:17 - 25:32What’s the most important thing you’ve ever learned? 25:33 - 26:08 Barb’s extro…
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1 Ep. 56 - How To Be A Rock Star with Kim Mitchell 36:16
36:16 Play Later Play Later Lists Like Liked36:16
Play Later Play Later Lists Like LikedAs the world starts to open up, many of us are asking important questions about who we are, where we're going, and what changes we'd like to make or keep moving forward. This episode of Know Tech Talk is perfect for you if you or your business are in reinvention mode, or if you are in re-imaging mode. Imagine where you want to be at this time next year? Or who do you want to be? Today We have a VERY special guest. A bonafide Rock Star. Meet Kim Mitchell. 00:00 - 03:02Barb's Intro 03:03 - 07:34 You’ve been in the music industry for a very long time, and have had so many successes. How has technology over the course of your career? 07:35 - 09:33 How is recording an album different today than say 8 album ago’s? How is it the same? 09:34 - 11:24 There are only 12 notes so how do you keep your secret formula safe during the research and development stage 11:25 - 13:54 How do you make sure your material isn’t breached – released without your consent intentionally or accidentally? 13:55 - 22:19 How have you changed? You don’t look the same. I don’t think people recognize you without your long hair and OPP hat. 22:20 - 29:00 Kim discusses his new single "Wishes". 29:01 - 34:45 Who do you wish to touch with your new album? 34:46 - 36:16 Barb's Extro…
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1 Ep. 55 - How To Host and Guest On A Podcast with Humble Howard Glassman 29:51
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Play Later Play Later Lists Like LikedThis episode is full of great tips for being a great podcast guest or radio guest. “Humble” Howard Glassman. he has been a national radio and television performer for the past 40 years as well as a stand-up comedian and speaker. He’s the co-host of The Humble and Fred Show, which has been elected 4 times as the “Best Morning Show” in Canada and is now heard daily on Funny 820. He’s hosted everything on TV from game shows to cooking shows to reality shows and even worked with a puppet as the host of Ed’s Night Party. As a comic he’s done audience warm up for sitcoms as well has been the opening act for many performers including Joan Rivers and Howie Mandel. Most recently he’s been featured on CBC’S The Debaters and George Stroumboulopoulos Tonight. 00:00 - 02:40 Barb's Intro 02:41 - 5:00 Meet Humble Howard Glassman 05:01 - 07:00 What makes a great podcast segment? A great guest? 07:01 - 08:40 How should a guest prepare their content to be on the radio? 08:40 - 09:26 When should a guest arrive? 09:27 - 10:30 What do you do if a guest cancels? 10:31 - 14:30 How do remotes compare to in-person interviews? 14:31 - 16:30 What gives better quality sound, old school landline phone that connects with a cord to a phone jack or a VoIP phone or Zoom call? 16:31 - 18:13 How should a guest talk into a microphone? 18:14 - 21:00 Should the guest prepare a script or should they bring notes / or have bullet point notes? 21:01 - 23:59 What’s a good call-to-action? 24:00 - 25:12 How do you end a segment and say goodbye? 25:13 - 28:49 What’s the most important thing Howard has ever learned? 28:50 - 29:50 Barb's Extro…
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1 Ep. 54 - How to Run an Effective Meeting with Top Gun Patrick Houlahan of Strategic Leadership Consultants 26:21
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Play Later Play Later Lists Like LikedThis episode is perfect for you if you are interested in how to run a meeting, how to lead a meeting and how to keep a meeting moving and focused when “side track chats” and discussions happen. Patrick Houlahan of Strategic Leadership Consultants is a real life Top Gun! He’s a graduate of the United States Navy Strike Fighter Tactics Instructor program. For over 20 years he flew high performing fighter aircrafts in the Marines. 00:00 - 03:15 Barb's Intro 03:16 - 6:13 Meet Patrick Houlahan 06:14 - 05:48 About Strategic Leadership Consultants 05:49 - 07:56 How do you know when you need to have a meeting? 07:57 - 09:44 How do you start a meeting? 09:45 - 11:49 How do you keep everyone on point? 11:50 - 18:44 What is the biggest trend that you have seen recently in leadership? 18:45 - 21:30 How do you end a meeting? 21:31 - 24:20 What is the most important thing you have ever learned? 24:21 - 26:20 Barb's Extro…
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1 Ep. 53 - A Guideline for Remote Worker Security with James Hatzell of Skout Cybersecurity 22:01
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Play Later Play Later Lists Like LikedCyber criminals are exploiting COVID 19 in an attempt to hack us for their own gain and it is up to us to protect ourselves from cyber scams and hackers. Every new device or online service that improves our life also opens doors for attackers to discover our passwords, banking accounts, personal photos and any other personal information. This episode is perfect for you if you are wondering what you can do right now to protect yourself while working from home on a personal and professional level, on a personal level, and away from the office. Digital security is one of the most important and least understood aspects of our daily lives. But it doesn’t have to be that way. So with me here today is James Hatzell of Skout Cybersecurity, to help us rest more easily knowing that we’re protected, our families are protected, our businesses are protect from digital attacks. Prior to Skout Cyber Security James served as the CTO for a healthcare start-up and holds degrees in both Information Sciences and Cybersecurity from Penn State University. 00:00 - 01:30 Barb's Intro 01:30 - 1:50 Meet James Hatzell 01:51 - 03:19 About Skout Cyber Security 03:20 - 14:28 What are some steps people can take to protect their business? 14:29 - 17:20 How has Skout pivoted during COVID? 17:21 - 19:55 What is the biggest trend that James Hatzell has seen recently in cybersecurity? 19:56 - 20:49 What is the most important thing James Hatzell has ever learned?…
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1 Ep. 52 - How to Protect Your Employees and Business Whether They Are In The Building Or Out with Greg Gage from Zorus Tech Getting Better Cyber Security 18:56
18:56 Play Later Play Later Lists Like Liked18:56
Play Later Play Later Lists Like LikedToday’s workers use multiple devices while working, so your business is presented with unique security challenges that traditional firewalls can't adequately solve. Greg Gage, CEO and Founder of Zorus, speaks with Barb Paluszkiewicz of CDN Technologies about how to protect your employees and business whether they are in the building or not. Remember it only takes a click to fall victim, to a phishing email, ransomware, or malware. Every day companies are making headlines about being victims of a cyber crime, or a security breach, and when your customers data gets stolen, your employees information gets released – they get mad and are not happy campers. This episode is perfect for you if you are wondering what your employees do between logging into their systems at the start of their work day and logging out at the end of the day. It doesn’t matter if they’re working from home or if they are on premise. Wherever they are,it's important to monitor, filter and secure web traffic because a good portion of what we do all day is internet based and hackers don’t hack systems, they hack people! 00:00 - 02:50Barb's Intro02:51 - 3:54 The problem Zorus solves03:55 - 07:24 DNS filter vs. Proxy filter07:25 - 08:00 How Achron works with other antivirus products08:01 - 08:49 If you have Achron does that mean you don’t need a firewall?08:50 - 09:52 What stops a user or hacker from bypassing achron and going to the internet direct? 09:53 - 13:35 - How does a customer know that their employee is being productive?13:36 - 14:08 What’s next for Zorus? 14:09 - 15:54 The Zorus origin story15:55 - 17:22 Lessons learned along the way17:23 - 18:56 Barb’s extro…
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1 Ep. 51 - The New HR. Shift Happens. How To Pivot When Employees Work From Home with Michelle Brooks of Security Compass 25:01
25:01 Play Later Play Later Lists Like Liked25:01
Play Later Play Later Lists Like LikedWhat should companies be thinking about as we move to the “new normal”? Michelle Brooks Of Security Compass talks with Barb Paluszkiewicz of CDN Technologies about what companies are doing now for employees to support changes in work in response to COVID-19. Overnight businesses were forced to embrace or speed up their digital transformation. This meant new tools, new norms, and new behaviours that needed to be addressed. It is hard for an employer to ensure the health and safety of their employees when the employer no longer has control over the physical workspace.…
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1 Ep. 50 - How To Protect Your Business From Remote Access Cyber Attacks with Danny Jenkins of Threat Locker 34:12
34:12 Play Later Play Later Lists Like Liked34:12
Play Later Play Later Lists Like LikedBecause people are scared and confused right now, it’s the perfect time for hackers to send e-mails with dangerous malware and viruses. At this moment, your in-box is probably filled with “COVID-19” subject lines and coronavirus-focused e-mails. Ensure your work-from-home computers are secure. Listen to Danny Jenkins and Barb Paluszkiewicz talk about keeping your financial and customer information safe as employees working from home access your company data.…
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